Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Ticket Management : Monitor, prioritize, and assign incoming support requests using the organizations ticketing system to ensure timely resolution. Team Coordination : Lead and schedule helpdesk staff, ensuring adequate coverage and prompt response to user inquiries. Technical Support : Provide first-level support for hardware, software, and network issues; escalate complex problems to appropriate IT personnel. User Communication : Maintain clear and consistent communication with users regarding issue status, resolutions, and follow-ups.
Sysnet
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