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Helpdesk Coordinator

Helpdesk Coordinator

Noventiq India

0 years

0 Lacs

Kolkata West Bengal India

Posted:1 day ago| Platform:

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Skills Required

communication monitoring support escalation

Work Mode

On-site

Job Type

Full Time

Job Description

Good communication skill.
Handling user escalation.
Monitoring of tickets and taking the actions necessary to meet SLA.
Respond timely to support analysts when requested.
Validate completion of a ticket.
Invoke functional escalation process to engage a support team when required.
Apply first call resolution using knowledge base.
Handling multi states operations or Pan India operations
Preparing Daily and weekly tracker and share with central team as well as Client.

Location: Kolkata - EMBI - A. J. C. Bose Road, Kolkata, West Bengal, India

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