Help Desk Technician level 1

Job Description

The Help Desk Tech position requires a reasonable amount of experience supporting VPN connectivity, Active Directory, Outlook, MS office products, etc General technical skills – Windows 7, Windows 10, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge. Specific technical skills – Basic knowledge of Multifactor Authentication (MFA) Single sign on (SSO), mobile app usage. Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency and enthusiasm. Excellent verbal and written communication skills in order to communicate effectively with end-users, peers, management, and client personnel. Accuracy in spelling, grammar, pronunciation & enunciation is a necessity. High level of reading and comprehension. Clear and concise ticket documentation is critical. Demonstrated organization and work prioritization skills Ability to utilize available resources Must be both team-oriented and self-motivated Flexibility Must work independently with minimum supervision Effectively using Remote Desktop Management (RDM) tools Ability to work in a fast paced environment with frequent changes Must be able to determine incident criticality or escalate action to secure the appropriate resolution provider, using the tools provided. Job Type: Full-time Pay: ₹240,000.00 - ₹450,000.00 per year Shift: Day shift Evening shift Morning shift Night shift Rotational shift US shift Work Days: Monday to Friday Weekend availability Experience: Tech support/call center: 1 year (Preferred) Language: Fluent English (Preferred) Work Location: In person