Head of Platform Services

As the successful candidate, you will be responsible for ensuring smooth and seamless 24x7 Global IT Infrastructure Operations with a focus on excellent ITIL Incident/Change/Service Request/Problem Management. Your key areas of responsibility will include providing excellent people management to direct reports based in Pune, proactive capacity management, and driving continuous improvement efforts by identifying areas of inefficiency and promoting more efficient support practices. You will work closely with CLSA regional IT teams, Global Markets Technology software development, Platform Engineering, End-User Services, Service Management, and Q/A Teams as required. Your role will involve ensuring excellent Global server operations, strict adherence to Build, Deploy, and patch standards, as well as providing technical leadership to applications, database, storage, and other platform Operations groups. Additionally, you will be accountable for the change-the-bank and run-the-bank activities for the Platform, serving as the escalation management point and single point of contact for Infrastructure Ops. Your responsibilities will also include maintaining an excellent, fast, and responsive service to other teams, ensuring cost-effective infrastructure operations that are right-sized according to demand, and owning the global infrastructure estate as the gatekeeper. To be successful in this role, you should have experience working in Infrastructure support systems support, preferably in a bulge bracket investment bank. You should possess production support experience with strong problem-solving and troubleshooting skills, along with influencing and leadership abilities. Exposure to working directly with business-facing technologists, vendors, and project stakeholders is essential, and regional/onsite experience is preferred. Strong communication skills, a passion for innovative technology, and experience in leading a technology group in terms of man management and workload prioritization are key requirements. You should have a proven track record in people management, setting and reviewing objectives, conducting performance reviews, and managing people effectively. Flexibility to work unsocial hours when required and structured thinking skills for work scheduling and resource management are also essential for this role.,