Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position OverviewThe Guest Relations Executive is responsible for creating exceptional guest experiences by providing high-quality service, addressing inquiries and concerns, and ensuring overall guest satisfaction in a professional hospitality environment.
Key ResponsibilitiesWelcome and greet guests upon arrival, ensuring a warm and positive first impression
Respond promptly to guest inquiries, requests, and concerns, providing solutions or escalating to appropriate departments
Coordinate with various departments to fulfill guest needs and resolve issues efficiently
Process check-ins, check-outs, and handle reservation modifications
Maintain accurate guest records and preferences to personalize future stays
Handle billing inquiries and process payments
Provide information about property amenities, local attractions, and services
Assist with special arrangements for VIP guests or special occasions
Monitor guest satisfaction and collect feedback
Ensure compliance with all health, safety, and security procedures
QualificationsBachelor's degree in Hospitality Management, Tourism, or related field (preferred)
1-2 years of experience in guest services, hospitality, or customer service
Excellent communication and interpersonal skills
Professional appearance and positive, service-oriented attitude
Problem-solving abilities and attention to detail
Proficiency with property management systems and booking software
Ability to remain calm and effective under pressure
Foreign language skills (advantageous)
Skills & AttributesOutstanding customer service orientation
Strong organizational and multitasking capabilities
Empathetic listening and conflict resolution skills
Cultural awareness and sensitivity
Flexible schedule including evenings, weekends, and holidays as needed
Professional demeanor and presentation
Would you like me to provide more details about any specific section of this job description?
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
