Posted:20 hours ago|
Platform:
On-site
Full Time
Guest Relations & Issue Resolution: Contact relevant departments (e.g., Sales, Data Admin, Accounting) to resolve guest issues Answer, record, and address guest calls, questions, and requests promptly Welcome and acknowledge guests per company standards Anticipate guest service needs and express genuine appreciation Sales & Loyalty Services: Use sales techniques such as up-selling to maximize revenue Maintain and enhance guest loyalty while promoting Marriott offerings Determine and offer appropriate guest complimentaries (e.g., rewards points, gift vouchers) Promote internal and external brand image awareness Reservations & Rewards Processing: Handle all reservation requests, changes, and cancellations via phone, fax, or mail Enter Marriott Rewards information accurately into booking systems Process reward redemption requests efficiently Administrative & Team Support: Perform general office duties (filing, typing, emailing, faxing) for Sales & Marketing support Assist management in employee training and motivation efforts Monitor team performance to ensure quality standards are met Communication & Professionalism: Communicate clearly and professionally in both speech and writing Follow telephone etiquette; review and prepare written documents accurately Maintain clean and professional appearance, and protect proprietary information Team Collaboration & Physical Requirements: Support team objectives and maintain positive relationships with coworkers Respond effectively to employee concerns Read and verify various types of information Lift, move, carry, or push items up to 10 pounds independently Perform additional reasonable duties as assigned.
Marriott
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