1127 Guest Service Jobs - Page 13

Roles and Responsibilities Manage daily operations of the restaurant, ensuring smooth service delivery to guests. Oversee staff performance, providing guidance and training to improve customer satisfaction. Develop and implement strategies to increase sales, reduce costs, and enhance profitability. Ensure compliance with company policies, procedures, and regulatory requirements. Collaborate with other departments (e.g., marketing, HR) to achieve business objectives. Desired Candidate Profile 4-8 years of experience in hospitality management or a related field. Strong managerial skills with ability to lead teams effectively. Excellent leadership skills with ability to motivate employees towards achieving goals. Proficiency in costing, guest relationship management, guest handling, guest service, MIS reporting, P&L analysis, sales forecasting, team skills, training.

Build and maintain strong relationships with residential customers through regular follow-ups, service updates, and feedback collection. Address customer inquiries and complaints promptly and professionally, ensuring high satisfaction levels. Provide product/service information and guidance to customers, helping them choose the best solutions for their needs. Coordinate with internal departments to resolve issues and ensure a seamless customer experience. Conduct post-sale follow-ups to ensure customer satisfaction and continued service engagement. Maintain accurate records of customer interactions, transactions, feedback, and complaints using CRM systems. Identify opportunities to upsell or cross-sell products and services to existing residential customers. Stay updated on company products, promotions, and market trends to provide informed support and recommendations.

Responsibilities: Create an exceptional concierge experience for high-profile clients. Welcome guests with grace, maintain a sophisticated environment, manage premium hospitality, and ensure every interaction reflects discretion and excellence.

Greeting guests as they enter & putting them on a waiting list as necessary Providing guests with menus and answering any initial questions Seating guests at tables or in waiting areas Engaging with guests to ensure they're happy with food & service.

Assist in Table Service Support servers in delivering food and beverages to guests promptly and professionally. Maintain Cleanliness – Ensure all service areas, tables, and equipment are clean and organized at all times. Stock & Setup – Help in setting up dining areas, refilling condiments, and maintaining inventory of service tools. Guest Assistance – Respond to guest requests courteously and escalate issues to supervisors as needed. Follow Hygiene Standards – Adhere to all food safety, hygiene, and grooming standards as per restaurant policy.

Print and organize various necessary documents, summarize relevant information, and distribute information to appropriate employees. Maintain up-to-date knowledge of company safety programs within assigned area of responsibility, (e.g., food, retail), as well as all local, state, and federal regulations. Adhere to food safety and handling policies and procedures across all food-related areas. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Calculate figures for inventories, orders, and costs. Conduct inventory audits to determine inventory levels and needs. Notify manager/supervisor of low stock levels. Troubleshoot vendor delivery issues and oversee return process. Verify and track received inventory. Reconcile shipping invoices and receiving reports. Receive, unload, and process deliveries. Monitor PAR levels for all food items to ensure proper levels. Refuse acceptance of damaged, unacceptable, or incorrect items. Assist management in training, scheduling, counseling, disciplining, and motivating and coaching employees; serve as a role model. Ensure adherence to quality expectations and standards. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and stairs and/or service ramps. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None .

Ensure hotelis patrolled on a regular basis. Ensures allhotel entrances are locked and unlocked as per hotel policy. Maintainshotel key management procedures, and ensures that all keys are accounted for. Closes downfood and beerage outlets each night. Ensures allmeeting and exhibition rooms are secured. Completesdaily security log, including pertinent information from the shift. Orientsemployees to the department and hotel and proides on-the-job training on jobresponsibilities. Prioritisesand assigns work. Proidesfeedback to the employee and Department Manager on the employee s workperformance of job responsibilities. Giespersonal attention, takes personal responsibility and uses teamwork whenproiding guest serice and experience Listens,apologizes with empathy, finds a solution and follows through when resolingguest problems Proides YesI Can! genuine hospitality and teamwork on an ongoing basis Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction Performsother duties required to proide the serice brand behaior and genuinehospitality Ensure thatall employees follow safety rules and procedures. Takescorrectie action where required to improe safety of the work areas. Keepsimmediate manager promptly and fully informed of all problems or unusualmatters of significance. Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achiee the oerall objectiesof this position. Maintains afaourable working relationship with all other company employees to foster andpromote co-operatie and harmonious working climate. At all timeprojects a faourable image of Brand to the public. REQUIREMENTS Minimum ofone - three years work experience in the hotel industry in Security Minimum oneyear superisory experience preferred High SchoolDegree required, Bachelor s degree preferred Able toresole conflicts guests, superisor and employee Able tocollaborate effectiely with other hotel employees and managers to ensureteamwork Adanceknowledge of local security regulations Excellentorganizational skills Good oraland written communication skills

Assists the propertys Banquets/Catering Department in reactive and proactive sales efforts, focusing on group and catering accounts. Contributes to revenue goals and department financial performance. Supports brand service strategies throughout all phases of the event processfrom pre-event to post-eventensuring smooth handoffs between departments and consistently high service delivery. Helps the team maximize revenue opportunities through up-selling and accurate event forecasting. Education and Experience High school diploma or GED; 2 years of experience in sales and marketing, guest services, front desk, or a related professional area. OR a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no experience required . Core Work Activities Maximizing Revenue & Managing Profitability Solicits and books local catering and develops group business opportunities. Assists in creating and distributing catering sales revenue budgets and forecasts. Monitors weekly booking goals and prepares incentive reports for catering leaders. Ensures adherence to booking guidelines and maximizes space utilization and revenue. Supports catering sales/marketing plans addressing revenue, customer needs, and target markets. Managing Sales Activities Assists with selling and executing catering promotions. Handles operational aspects of booked business including proposals, contracts, and communication. Sells menu items, beverages, wines, and services such as AV, business center, and destination services. Understands and enforces timelines and task delegation for successful event execution. Ensures lost business is documented and analyzed. Manages local and group catering sales for the property and distributes contracts before group arrival. Stays informed on competitor offerings and positions the property accordingly. Providing Exceptional Customer Service Engages with clients, internal departments, vendors, and the community to ensure event satisfaction. Upholds the companys and property's customer service and brand standards. Practices daily service standards to enhance customer experience and loyalty. Builds relationships by understanding client needs and recommending appropriate services and solutions. Serves customers by identifying business goals and tailoring solutions that exceed expectations.

Qualification and Experience: 10+ years in Hotel Management, BHM IHM or equivalent We are looking for an experienced Restaurant Manager to lead our team of 70+ staff members and drive operational excellence. Oversee daily restaurant operations including dining, kitchen, and bar service Collaborate with chefs and mixologists to deliver a unique culinary and bar experience Drive guest satisfaction through personalized service and consistent quality Manage inventory, ordering, and vendor relationships for food and beverage supplies Monitor and ensure compliance with health, hygiene, and safety standards Handle budgeting, P&L accountability, cost control, and revenue growth Implement SOPs and staff training programs for continuous improvement Develop and execute promotional strategies to increase footfall and brand awareness Other notes: Candidates from relevant industry background preferred.

Front office department performs the various functions like reservation, reception, registration, room assignment and bills settlement of a resident guest.

Hiring for 5 Star Luxury Hotel Jobs IN Canada If you are interested for this profile Call Hr Janvi on +91-9240234024 Hot lines number Salary:- Upto 1.50Lac per month REQUIREMENTS: 1. Qualification Minimum 12th pass 2. Age 20-35 Years 3. Must Have Good communication skills 4. Must have passport Key Responsibilities:- Welcoming guests to the restaurant or dining area. Listening to customers food and drink orders and ensuring accuracy. Delivering food and drink orders to the correct tables in a timely and professional manner. Engaging with guests to ensure they are satisfied with their meals. Coordinating with the kitchen, bartenders, and other team members to ensure smooth service. If you are interested for this profile Call Hr Janvi on +91-9240234024 Hot lines number Or Directly walk in On Below Mentioned Address CITA IMMIGRATION Head Office:-Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059 Branch Office:- Building no 36 Second floor Above Domino's Pizza, Near Ahuja Sweets, HUDA Sector 11-12, Panipat ( Haryana)- 132103 Website :www.cita.co.in

Store Management Shift Management Overall operations of the Stores Regards Our Recruiters Astitva 70072 21076

Responsibilities: * Manage front desk operations * Provide exceptional guest service * Handle incoming calls & messages * Maintain high standards of hospitality * Greet guests with warmth Food allowance Annual bonus

Taking care of daily front office operations, Guest review management, coordination with other departments for smooth operation, team handling, Guest relations. Required Candidate profile IDS experience can be additional benefit Perks and benefits Flexible work timings, friendly atmosphere

Store Management Shift Management Overall operations of the Stores Regards Our Recruiters Rishabh - 9220264109 Mausam - 7302543769 Ankit - 93191 11816 Manmeet -8287249724 Shabi - 8299436478

Store Management Shift Management Overall operations of the Stores Regards Our Recruiters Rishabh - 9220264109 Mausam - 7302543769 Ankit - 93191 11816 Manmeet -8287249724 Shabi - 8299436478

Store Management Shift Management Overall operations of the Stores Locations - All Bengaluru Regards Preeti - 9958488601 Sampanya - 7295008168 Rakhi - 6396208986

Are you our missing ingredient Is cooking the spice of your life Then why not come and join us at the Radisson Hotel Group to Make Eery Moment Matter! where our guests can relax and enjoy the experience! Our Kitchen Team has a taste for deeloping the flaors to cook up a storm and stries to delier a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Demi Chef de Partie- Chinese, Indian, Conti, Tandoor, you will join a team that is passionate about deliering exceptional serice where we beliee that anything is possible, whilst haing fun in all that we do! Key Responsibilities of the Demi Chef De Partie- Chinese, Indian, Conti, Tandoor: -Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are deliered to the highest leel -Works as part of a team that maximizes guest satisfaction and comfort, deliering a positie and timely response to enquiries and problem resolution -Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner -Deliers on departmental plans and objecties, where hotel initiaties & targets are achieed -Collaborates with their immediate report, ensuring that costs and inentory are controlled, that productiity and performance leels are attained -Builds and maintains effectie working relationships whilst promoting the company culture and alues. -Ensures adherence and compliance to all legislation where due diligence requirements and best practice actiities are planned, deliered and documented for internal and external audit, performing follow-up as required Requirements of the Demi Chef De Partie- Chinese, Indian, Conti, Tandoor: -Experience in kitchen beneficial but not essential -Hands-on approach with a can-do work style -Commitment to deliering exceptional guest serice with a passion for the hospitality industry -Ability to find creatie solutions taking ownership for duties and tasks assigned -Personal integrity, with the ability to work in an enironment that demands excellence -Experience of working with IT systems on arious platforms -Strong communication skills Join us in our mission to make eery moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we beliee that people are our number one asset. As one of the world s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us. To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not isit us at girraj.goyal@radisson.com

A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage Restaurant operations Maintain exceptional levels of customer service Recruit, manage, train and develop the Restaurant team Manage guest queries in a timely and efficient manner Work within budgeted guidelines in relation to Food and Payroll Drive sales to maximize budgeted revenue Develop menus with other members of Food and Beverage team Accountable for monthly stock takes Incentivise team members to maximize sales and revenue Set departmental targets and objectives, work schedules, budgets, and policies and procedures Evaluate guest satisfaction levels with a focus on continuous improvement Ensure communication meetings are conducted and post-meeting minutes generated Be environmentally aware Assist other departments wherever necessary and maintain good working relationships Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skill

The Recreation Associate performs reception duties and ensures all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times. What will I be doing As the Recreation Associate, you will be responsible for performing the following tasks to the highest standards: Maintain high guest service focus and excellent rapport by approaching the job with guests in mind and being proactive towards their needs and requests. Take initiative to resolve issues, clearly communicating with both guests and colleagues. Respond quickly and positively to changing requirements and tasks assigned. Contribute ideas and suggestions to enhance operational / environmental procedures and facilities in the property. Maintain vigilance and sense of responsibility at all times. Ensure all facilities and equipment are operating well. Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. Meet, greet and bid farewell to all guests with a warm, friendly and genuine smile. Assist the Front Desk when there are no guests in the pool area. Assist and explain to guests the use of all Health Club facilities. Check and ensure the audio-visual equipment are well maintained and in good condition, all stock and supplies such as towels and water are replenished adequately. Be vigilant and responsible for the safety of all guests using the Health Club facilities, including the pool. Ensure that all activities and job functions are performed in a safe environment using proper safety techniques. Ensure the opening and closing procedures of the Health Club are carried out smoothly and efficiently. Clean the headset and change the headset sponge after every guests use. Read, understand and acknowledge the Health Club communications book daily. Ensure all guests sign in the In and Out Form when using the facilities. Actively introduce guests Spa and Health Club membership cards. Maintain all malfunctioning equipment and follow through with the repairs, issuing work orders for maintenance issues. Perform other related duties and special projects. Carry out any other reasonable tasks or requests as directed by the Management. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? As the Recreation Associate, you will be responsible for performing the following tasks to the highest standards. Minimum 2 years of experience or equivalent combination of educ

The F&B Associate is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton. What will I be doing As the F&B Associate, you will be responsible for performing the following tasks to the highest standards: Maintain high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. Confidently know the food and beverage menu contents and explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions. Complete checklists on product knowledge. Make suggestions on the menu that might suit guests of different nationalities. Familiarize with menu items of all other outlets to recommend guests to other outlets. Confidently know opening hours of all restaurants and hotel outlets. Able to recommend other restaurants and city attractions to hotel guests. Complete the checklist on preparing the restaurant for service. Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself. Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table. Follow-up on any guest questions or queries immediately and if you don t have the answers, check with your Manager. Ensure that all service procedures are carried out to the standards required. Make sure all areas are cleaned and maintained in accordance with operating procedures. Take personal responsibility for the service experience of all guests in your designated area. Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section. Give guest service the highest priority. Display professional behaviour at all times. Avoid offensive or impolite language. Report any accidents / incidents to the Supervisor / Assistant Manager / Manager. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An F&B Associate serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, beh

1. Atleast 3 years of experience is needed as receptionist / front desk 2. Should have good English communication skill 3. Coordination knowledge with Top Management people 4. Should know handling of EPABX system Job Location: BKC

10hrs per + accommodation

Role & responsibilities Greet guest warmly and professionally upon arrival Address guest queries and concerns promptly with positive attitude Coordinate with the other department Monitor guest satisfaction and ensure all hospitality standard are met Handle complains and escalate issues when necessary Preferred candidate profile Female candidate are preferred minimum 4 - 7 years in hospitality sector Graduate + Hotel management course is mandatory

Assists in the oversight of the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Assisting in Managing Housekeeping Operations Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guestroom maintenance needs. Supervises the property general cleaning schedule. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. Supports and supervises an effective inspection program for all guestrooms and public space. Communicates areas that need attention to staff and follows up to ensure understanding. Ensures all employees have proper supplies, equipment and uniforms. Managing Departmental Costs Participates in the management of the department s controllable expenses to achieve or exceed budgeted goals. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints. Strives to improve service performance. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities Participates as needed in the investigation of employee accidents. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. Ensures employees understand expectations and parameters. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Observes service behaviors of employees and provides feedback to individuals. Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Participates in the employee performance appraisal process, providing feedback as needed. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.