CRE/ Front Desk Executive

CIEL HR

1 - 5 years

3 Lacs

Pune

Posted:2 weeks ago| Platform:

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Skills Required

Customer Relationship Hospitality Residential Guest Service GRE Club Management Hotel Management Guest Handling Guest Relations Client Satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

Build and maintain strong relationships with residential customers through regular follow-ups, service updates, and feedback collection.
Address customer inquiries and complaints promptly and professionally, ensuring high satisfaction levels.
Provide product/service information and guidance to customers, helping them choose the best solutions for their needs.
Coordinate with internal departments to resolve issues and ensure a seamless customer experience.
Conduct post-sale follow-ups to ensure customer satisfaction and continued service engagement.
Maintain accurate records of customer interactions, transactions, feedback, and complaints using CRM systems.
Identify opportunities to upsell or cross-sell products and services to existing residential customers.
Stay updated on company products, promotions, and market trends to provide informed support and recommendations.

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