1060 Guest Service Jobs - Page 12

Sodexo Food Solutions India Pvt. Ltd. is looking for Associate- Housekeeping to join our dynamic team and embark on a rewarding career journey Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

Sodexo Food Solutions India Pvt. Ltd. is looking for Associate- Housekeeping to join our dynamic team and embark on a rewarding career journey Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

Sodexo Food Solutions India Pvt. Ltd. is looking for Associate- Housekeeping to join our dynamic team and embark on a rewarding career journey Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

Sodexo Food Solutions India Pvt. Ltd. is looking for Associate- Housekeeping to join our dynamic team and embark on a rewarding career journey Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

Sodexo Food Solutions India Pvt. Ltd. is looking for Associate- Housekeeping to join our dynamic team and embark on a rewarding career journey Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

Greet and welcome clients and visitors in a professional and friendly manner Manage front desk operations and ensure the reception area is presentable Schedule meetings and maintain calendars Required Candidate profile Min 3 yrs of exp in a front office Excellent communication skills Pleasant personality with professional appearance

Front Office & Administration Work , Office Coordination Travel Arrangements ,Advanced Excel ,Mails Correspondence Petty Cash, Housekeeping .Vendor & Time Management Required Candidate profile Having 5+ years of Front Office cum admin experience. Excellent communication skills if interested, share your cv on roma@stenohouse.com whatsapp at 9871176333

Greet and seat guests promptly Take accurate food and beverage orders Provide menu recommendations Ensure table setup, cleanliness, and readiness Handle guest requests and resolve any problem Maintain compliance with health and safety standards Required Candidate profile Prior experience in CAFE is plus Positive attitude and ability to work in a fast-paced environment. Flexibility to work shifts, weekends, and holidays Whatsapp CV to Ekta on 90584 89556

Supervise team Greet and seat guests promptly Handle escalations Provide menu recommendations Ensure table setup, cleanliness, and readiness Handle guest requests and resolve any problem Maintain compliance with health and safety standards Required Candidate profile Prior experience in food/ beverage service is preferred Positive attitude & ability to work in a fast-paced environment Flexibility to work shifts, weekends Whatsapp CV to Ekta on 90584 89556

Position Purpose : To learn how to assist the restaurant manager manage the operations, staff and business results of a single Outlet. Principal Accountabilities : In addition to following Company's policies and procedures, the manager trainee is expected to learn how to supervise people and manage the restaurant during designated time periods to achieve the following results: Total Customer Satisfaction-Each customers visit to the restaurant meets or exceeds the customers expectations of quality, service, cleanliness and value. Sales Growth-Total customer satisfaction resulting in comparable sales and transaction count growth. Motivated and Productive staff-A full staff of people who can meet or exceed each customers expectations. Self-development-Personal growth is achieved by improving skills to better meet or exceed each customers expectations. Recommends/Approves leaves of Crew members, Utility Operators, REs and other employees in consultation with the Restaurant Manager.

Exp: 2-4 years Required Skills: Degree Administrative Support Reception, Telephonic & Guest Duties Data & Record Keeping Multitasking & Time Management Coordination with Other Departments Handling Office Supplies Contact HR 7331149672 | 7331149671

Role & responsibilities :- A front office executive in a hotel acts as the primary point of contact for guests, handling check-ins, check-outs, reservations, and providing information and assistance . They also manage administrative tasks, maintain the front desk area, and contribute to guest satisfaction and the smooth operation of the hotel. Here's a more detailed breakdown: Guest Services & Interactions: Check-in and Check-out: Managing the entire process of guest arrival and departure, including registration, room assignment, key distribution, and payment processing. Reservations: Handling both incoming reservations via phone, email, or online platforms, and managing existing bookings. Information & Assistance: Providing guests with information about hotel services, amenities, local attractions, and directions. Handling Inquiries & Complaints: Addressing guest questions, concerns, and complaints promptly and professionally, escalating issues when necessary. Upselling: Promoting hotel services, amenities, and packages to guests to enhance their experience and generate revenue. Maintaining Guest Records: Updating and maintaining accurate guest information and records. Administrative & Operational Tasks: Front Desk Management: Maintaining a tidy and organized reception area, ensuring it is well-stocked with necessary supplies. Phone & Communication: Answering and directing phone calls, managing messages, and coordinating communication within the hotel. Mail & Packages: Receiving, sorting, and distributing incoming mail and packages. Cash Handling: Processing payments, managing cash transactions, and balancing cash drawers. Coordination: Liaising with other departments (housekeeping, maintenance, etc.) to ensure smooth operations and guest satisfaction. Reporting: Preparing daily reports and maintaining records of guest interactions and transactions. Security: Ensuring proper key control and contributing to overall hotel security. Supervisory & Managerial Roles :- Supervising Staff: Overseeing the work of front desk staff, providing guidance, and ensuring exceptional service delivery. Training & Mentoring: Training new staff, providing ongoing coaching, and fostering a positive and efficient work environment. Performance Management: Monitoring staff performance, conducting performance evaluations, and addressing performance issues. Policy & Procedure Compliance: Ensuring adherence to hotel policies, procedures, and safety regulations. Operational Efficiency: Identifying areas for improvement in front office operations and implementing strategies to enhance efficiency and guest satisfaction. Urgent Job Opening for a Hospitality Industry Job Location -Tardeo Haji-Ali ,Mumbai Position -Front Office Executive Salary - 25 K Gross Interested can share CV on 7303646404 If your Friend or juniors are interested for this profile then kindly share their number/Resume to me Regards HR Aachika Contact-9810287404

Role & responsibilities Front Office Managment Preferred candidate profile Good Communication skills Presentable Hospitality Background Front office activities Perks and benefits Fixed Salary

We like to lead from the front. So, we re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You ll champion our one team approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions A little taste of your day-to-day: Every day is different at IHG, but you ll mostly be: Leading the way - managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team s skills to drive results that positively impact on hotel performance Having authentic conversations with guests to resolve issues, queries or concerns Being first point of contact for any critical emergency situations What We need from you: Minimum Diploma or equivalent, some college preferred 2 years front desk/guest service leader experience Must be fluent in spoken and written English Other languages may be preferred Basic mathematics skills Excellent communication, problem solving, reasoning and motivational skills Long periods of standing in the front desk areas and occasional lifting of heavy items Working knowledge of hotel property management systems like Opera beneficial Willingness to work evenings and weekends What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family. We like to lead from the front. So, we re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You ll champion our one team approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions A little taste of your day-to-day: Every day is different at IHG, but you ll mostly be: Leading the way - managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team s skills to drive results that positively impact on hotel performance Having authentic conversations with guests to resolve issues, queries or concerns Being first point of contact for any critical emergency situations What We need from you: Minimum Diploma or equivalent, some college preferred 2 years front desk/guest service leader experience Must be fluent in spoken and written English Other languages may be preferred Basic mathematics skills Excellent communication, problem solving, reasoning and motivational skills Long periods of standing in the front desk areas and occasional lifting of heavy items Working knowledge of hotel property management systems like Opera beneficial Willingness to work evenings and weekends What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.

Dream Job Cabin Crew for Private Jets (Female Only | Direct Hiring) Apply via WhatsApp Only: 9319037707 Priority will be given to candidates who WhatsApp directly. No calls. No agents. No fees. Location: PAN India Industry: Private Luxury Aviation Salary: 20–25 LPA (CTC + Flying Allowance + VIP Perks) Hiring Type: 100% Direct through Toolify Recruitment – No Third-Party Why This Is Your Dream Opportunity: Fly across India in private jets Serve elite guests: Celebrities, CEOs, Influencers Stay in 5-star hotels and live a glamorous lifestyle No aviation diploma needed – just confidence and class Receive free training in grooming, etiquette & VIP service Build a respected and financially rewarding long-term career You Are Eligible If: You're a female between 18–35 years Fluent in English Minimum 12th Pass (Graduates preferred) Good-looking, photogenic, and professionally groomed Polite, confident, and comfortable in premium environments Open to travel and flexible work hours Freshers welcome – if you have personality and presence What’s Not Needed: No aviation course or diploma No application fees No broker or consultant involved To Apply (WhatsApp Only – 9319037707): Send: Full Name, Age, City 2–3 full-length photos Resume or short intro Only professional, presentable profiles will be shortlisted. Toolify is a trusted recruitment firm with verified direct placements. This is more than a job – it’s the lifestyle you’ve always imagined. Step in with confidence.

Dream Job Cabin Crew for Private Jets Direct Hiring) Apply via WhatsApp Only: 9319037707 Priority will be given to candidates who WhatsApp directly. No calls. No agents. No fees. Location: PAN India Industry: Private Luxury Aviation Salary: 20–25 LPA (CTC + Flying Allowance + VIP Perks) Hiring Type: 100% Direct through Toolify Recruitment – No Third-Party Why This Is Your Dream Opportunity: Fly across India in private jets Serve elite guests: Celebrities, CEOs, Influencers Stay in 5-star hotels and live a glamorous lifestyle No aviation diploma needed – just confidence and class Receive free training in grooming, etiquette & VIP service Build a respected and financially rewarding long-term career You Are Eligible If: You're a female between 18–35 years Fluent in English Minimum 12th Pass (Graduates preferred) Good-looking, photogenic, and professionally groomed Polite, confident, and comfortable in premium environments Open to travel and flexible work hours Freshers welcome – if you have personality and presence What’s Not Needed: No aviation course or diploma No application fees No broker or consultant involved To Apply (WhatsApp Only – 9319037707): Send: Full Name, Age, City 2–3 full-length photos Resume or short intro Only professional, presentable profiles will be shortlisted. Toolify is a trusted recruitment firm with verified direct placements. This is more than a job – it’s the lifestyle you’ve always imagined. Step in with confidence.

As a Guest Relations Executive, you will be the first point of contact for our clients and visitors, delivering a warm, professional, and engaging experience. Your role is pivotal in enhancing customer satisfaction, assisting clients through their site visits, and maintaining a high standard of service at every interaction. Role & responsibilities Greet and welcome clients, guests, and visitors with courtesy and professionalism. Coordinate and conduct client site visits with proper briefing and hospitality. Maintain an organized front desk and ensure visitor records are accurately managed. Liaise with the sales and CRM teams to ensure smooth client handling and follow-ups. Handle client inquiries in person, over the phone, or via email with clarity and empathy. Assist in preparing marketing materials and hospitality arrangements for walk-ins and events. Maintain the appearance and ambiance of the reception and lounge areas. Preferred candidate profile Excellent communication and interpersonal skills (English, Hindi, Marathi preferred). To Apply Share your resumes on: recruitment@svbpl.in

Captain for a Flagship Opening, Chance to work with a celebrity chef Perks and benefits Service Charges + Tips

Looking for Associates & Senior Associates/Junior Associate ( Freshers also most Welcome ) Interviews scheduled on- '2025,8th July and 9th July , Tuesday and Wednesday , 11.00 AM - 5.00 PM Venue -Theobroma Outlet-B8, Ground Floor, Ardee Mall, Ardee City, Wazirabad, Sector 52, Gurugram, Haryana 122003 Work Location -Gurgaon Role & responsibilities To conduct the briefs of the team members at the commencement of the shift To supervise and guide the team members in performing their work To actively support the team members during busy hours To plan and prepare the action plan for handling busy operation time. To check with kitchen team regarding the shortage and/or unavailable menu items and to inform the same to team members accordingly To check the table set up, cleanliness, AC temperature at the commencement of shift. To keep the service stations well equipped with adequate number of cutlery, crockery, water jugs, napkins etc To promote and up sell the special menus and services To check the uniforms, grooming standards of the team members of the restaurant To check the restaurant set up at the commencement of the shift To check the restaurants cleanliness and hygiene

Paras Hospital is hiring Role: Guest relation executive. Note: Mater in Healthcare Management is mandatory. Job Summary: The Guest Relations Executive (GRE) serves as the bridge between the hospital and patients, ensuring a superior patient experience. The role involves managing patient interactions, addressing concerns, guiding them through hospital processes, and coordinating with internal departments. A candidate with a Masters in Hospital Administration (MHA) brings added value in understanding hospital operations, service quality, and patient-centric care. Key Responsibilities: Welcome and assist patients and attendants with empathy and professionalism. Provide information regarding hospital services, consultants, timings, and procedures. Facilitate smooth admission and discharge processes. Address patient queries, feedback, and minor grievances; escalate when necessary. Support VIP/VVIP patients with end-to-end coordination and special requirements. Coordinate with doctors, nursing, billing, diagnostic, and other support teams to ensure seamless service. Conduct patient rounds to ensure comfort and satisfaction during the stay. Educate patients and families about service processes, billing, insurance, etc. Maintain records of feedback, complaints, and service recovery actions. Assist in initiatives to improve patient experience and satisfaction scores (e.g., NABH, JCI standards). Support quality and patient satisfaction surveys and reports. Qualifications: Master’s in Hospital Administration (MHA) or MBA in Healthcare Management. 1–4 years of experience in patient care or guest relations in a hospital setting. Knowledge of hospital workflows, patient rights, and quality standards (NABH, JCI). Skills & Competencies: Excellent verbal and written communication skills. Empathetic, courteous, and professional demeanor. Strong interpersonal and coordination skills. Good understanding of hospital processes and patient needs. Proficient in MS Office and hospital information systems (HIS/EMR). Ability to multitask and remain calm under pressure. Fluent in English and regional/local language(s). Regards Shobhit Nayal Whatsapp 9810802312 Calling 8800715941

The Reservations Executive is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. What will I be doing? As the Reservations Executive, you will be responsible for performing the following tasks to the highest standards: Complete Hilton University courses and pass the tests. Familiar with hotel product knowledge and activities. Maximize room sales and revenue for the hotel, prioritizing up-selling. Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct. Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. Always maintain a sales attitude, not losing any sales opportunity in the hotel. Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. Make sure all commissions are correct and followed-up on promptly. Make sure all reject business is filed with the reasons. Ensure that all correspondence has been filed accordingly, with correct and updated information. Comply to the hotel credit policy and make sure all forecast revenues are met. Comply with set rooms supply and price control. Maintain and update guests information and sales data by reservation procedures. Maintain high level guest service standards. Ensure all information input is correct. Keep close attention to team members requirements, including attention to every team member s workload and duties, to fulfil operation needs. Maintain clean and tidy work areas at all times. Comply with all company policies relating to reservations. Comply with all systems and procedures as laid down by the hotel. Prioritize the quality of reservations. Strictly follow brand standards. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Reservations Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,

The Assistant Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. He / she is responsible for the operation of all front desk operations, Transportation team, Concierge and telephone service centre. What will I be doing? As the Assistant Front Office Manager, you will be responsible for performing the following tasks to the highest standards: Maintain a high customer service focus by approaching your job with the customers always in mind. Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you. Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. Actively seeking verbal feedback from customers and team members at every opportunity. Agree on and implement actions to make improvements to customer service. Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Front Office Manager. Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. Be available to assist on duty in the hotels during any busy days or special events. Maintain a presence in the lobby, setting the example to team members for guest service. Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask. Knowledgeable of Hilton departmental standards. Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities. Assess team members performance against standards. Monitor standards through regular standards review checks. Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service. Implement and follow through with improvements identified. Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards. Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.) Communicate effectively with Housekeeping, groups and tours on in-house groups holding catering events, ensuring direct liaison with group leaders upon arrival for special requests. Describe, assign and delegate duties and authority for the operation of the department at all times. Understand the situation in other departments and its implication for your own department. Planning ahead and ensuring adequate resources are available. Coordinate with the Housekeeping department to ensure that cleaning is followed up with and procedures are maintained. Ensure the shift is reviewed, handovers and briefings are carried out. Maintain in-depth technical knowledge and skills required for the job. Maintain guest histories to assist with returning guests. Establish good communication with the Housekeeping team. Attend and participate in regular operational and hotel meetings. Ensure that supplier liaison together with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives. Be responsible for the maximization of room revenue and profit through commercial rooms management, ensuring a consistently high standard of customer service within the department. Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager. Understand the goals of the hotel and the department s role in achieving it, communicating goals to the team. Ensure that the daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved. Set and agree to departmental objectives for self and team. Represent the needs of the team to others in the hotel. Get members of the team to work cooperatively with others. Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars. Be aware of potential highs and lows in the business. Create and implement sales promotions and team member incentives as per discussion with the Front Office Manager. Assist the Marketing and Communications team with the preparation of the events brochure. Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers and the Revenue Manager and the Marketing and Communications team. Identify, communicate and act on potential sales leads. Participate in the development of the annual budget, developing short and long term financial operating plans. Use key monitors and financial targets to evaluate the department s performance and make future plans. Analyze financial information that is provided via the payroll system and ONQ, to assist decision making. Complete regular financial and operating reports, as required or requested by the Front Office Manager and forecast potential costs. Review expenses on a monthly basis to implement actions for improvement, following company control procedures. Control costs without compromising standards. Communicate relevant financial information to the team. Analyze and explain any financial variance against plan. Set-up and maintain leave plans, monitor, control and minimize overtime for the department. Carry out seasonal inventory of operating equipment. Understand the quantity and quality of people needed for the department to operate. Carry out selection interviews and make effective recruitment decisions based on skills and attitude. Ensure the new recruits have all relevant information before commencing employment. Plan and ensure departmental orientation, trainings and assessments to maintain standards are carried out. Regularly review individual and team performance against objectives and provide feedback. Develop and implement department training plans to meet business needs. Carry out training programs for team members with the Training Manager and departmental trainers. Assist in the training of team members ensuring that they have the necessary skills to perform their duties with the maximum efficiency. Review and evaluate all training activities. Carry out annual appraisals with all team members and identify individual training needs, in accordance with legal and hotel guidelines. Introduce appropriate product knowledge courses for team members. Communicate to the team their responsibilities within Health & Safety (H&S). Provide relevant training to the new join team member. Understand the relevant H&S legislations and their implication on the operation of the department. Ensure that safe and healthy working practices are implemented at all times. Participate in community public relations for the hotel. What are we looking for? An Assistant Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the a

Front Desk / Center Manager Job Description Designation: Front Desk Executive Department: Operations Experience : Min. 2 years in Hospitality Sector, preferable with a 5 Star Hotel / Restaurant Job Role : 1. The person would be single point of contact for all the clients and their relative problems and queries, Therefore he/she will be: 2. Defining and implementing front desk objectives and procedures. 3. Tending to guests' complaints and questions and providing exceptional customer service. 4. Ensuring that the front desk and reception area is kept clean and organised. 5. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. 6. Performing administrative duties such as filing and updating records, among others, as needed. 7. Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of the visitors. 8. Supervise and administer the Supervisor, and keep a check on the housekeeping staff and office boys. 9. Handling the clients visiting the space and maintaining the visitor's list. Send your resume at rishika.tiwari@altfspaces.com

1.Greeting to the Visitors also receiving the calls & transferring to departments 2.Maintaining the data in excel sheet & should be well groomed Interested can contact on 8422827225 or share CV on shweta.rajput@tradebulls.in Required Candidate profile 1.Females can only apply 2.Good in communication and also presentable

Job Description: 1. Employee Management : One of the main responsibilities of a shift leader in the burger king is managing employees. The shift supervisor assigns tasks to kitchen and customer service Team member and makes sure they are doing them properly and efficiently. Shift leaders must provide breaks to employees and ensure that the positions are covered as each worker rotates through. If employees call in sick or fail to report to work, shift leaders must either find replacements or reorganize the help on hand to make up for the missing labor. Should employees commit errors or need to be reprimanded, the shift leader must either resolve the situation or alert the store manager, depending on the situation. 2. Customer Service: The fast food industry is based on speed and quality, so one of the shift leader's main duties is to ensure customers are served quickly. The shift Leader must monitor the time customers are kept waiting and ensure that a certain time limit is not reached either in the drive-thru or in the restaurant itself. Shift supervisors must also oversee the production of food and beverage items to make sure employees are distributing food that is of the appropriate temperature and quality. 3. Profitable shift management : Shift leader must maintain profitable shift, he/she must ensure that Cashier are doing the suggestive selling, up selling & Execution of POP Labour optimization, control the utility wastage (electricity, Gas & water) focus on sales trends so, Product level system can be adjusted. 4. Cash Management : Shift leaders are in charge of opening and closing register drawers for employees. They also count the currency in each drawer and create cash accountability reports. Shift leaders might be required to make bank deposits and must be able to resolve currency shortage or overage problems. Shift leaders are also responsible for safe or vault keys while on duty. 5. REV Standards : Each restaurant must maintain a list of cleanliness and operation guidelines set by a APC (REV compliance) or local health inspection agency. Food Safety & BK standards are checked by the NSF, BK Brand Standards Team. Failure to meet their requirements might result in fines or other penalties. In extreme cases, the restaurant might have to shut down until it makes adequate changes to meet regulatory requirements. Shift leaders must observe employees to make sure they are upholding these standards. They also must routinely check the store to ensure it meets the agencys code requirements. 6. Opening and Closing : The Shift manager is responsible for opening and closing the restaurant. This includes physically locking and unlocking the doors and ensuring that alarm systems are activated or deactivated. She/he is responsible for overseeing other employees to make sure that the restaurant is properly stocked and ready to receive customers at opening time. After the restaurant closes, she oversees employees to make sure the restaurant is properly cleaned and ready for the next shift. Inventory: shift Leader may be required to take inventory of how many food items and restaurant supplies are in stock. Post the daily inventory on NBO along with reported waste. Trouble shoot the variance. Also, Prepare the Purchase order. When the order arrives, she/he verifies that the order was fulfilled correctly Interested candidates please share your resume to sandeep.pabba@rbrandsasia.com