1127 Guest Service Jobs - Page 12

Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet. Establish and maintain seamless co-ordination & co-operation with all departments of hotel to ensure maximum cooperation, productivity, and guest service. Monitor and supervise service flow in the assigned outlet. Any matter which may effect the interests of hotel should be brought to the attention of the Management.

We are seeking a dynamic and customer-oriented Assistant Manager Guest Service to join our team in Coimbatore, India. In this role, you will be responsible for maintaining high-quality guest services and assisting the Guest Service Manager in overseeing the daily operations of our hotels front-of-house services. Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests Assist in optimizing hotel occupancy and room rates to maximize revenue Handle guest complaints professionally and effectively, ensuring prompt resolution Support the Guest Service Manager in operating a highly proficient and productive guest services department Conduct and assist in training programs for the Guest Service team Collaborate with other departments to ensure seamless guest experiences Implement and maintain standard operating procedures for the guest service department Monitor and improve systems and procedures to enhance operational efficiency Assist in managing reservations and coordinating with housekeeping for room readiness Contribute to sales efforts by promoting hotel services and special offers Ensure compliance with health and safety regulations Participate in departmental meetings and continuous improvement initiatives Proven experience in guest services or hospitality industry, preferably in a supervisory role Strong understanding of hotel operations, including front desk, reception, cashiering, and reservations Excellent customer service skills with a focus on guest satisfaction Demonstrated leadership abilities and experience in training and developing team members Strong problem-solving skills and ability to handle guest complaints effectively Proficiency in hotel management software and reservation systems Excellent communication and interpersonal skills Ability to multitask and work efficiently in a fast-paced environment Detail-oriented with strong organizational skills Sales-oriented mindset with the ability to upsell hotel services Flexibility to work varying shifts, including weekends and holidays Knowledge of health and safety regulations in the hospitality industry Familiarity with the local area and attractions in Coimbatore is a plus

Act as a main resource for F&B reservation agents needing assistance technically or with regards to achieving customer satisfaction Responds to all guest reservation request and executes prompt, courteous and accurate guest service at all times Fully knowledgeable about F&B Outlets, rates, promotions, programs, hotel facilities and services Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee Handling site visit from the guest To submit to Food and Beverage office the following: monthly outlet report, monthly objective review, trainer s report and promotions analysis. To maintain outlet communication board. Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service. To have a complete understanding of financial aspects of the outlet To ensure that the monthly forecasted Food & Beverage revenue figures are achieved. To handle voiding, correcting, changing of restaurant, checks in accordance with the prescribed procedures and account for all checks used during each shift. Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet. Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Kolkata Hotel & Residences to ensure maximum cooperation, productivity, and guest service. Monitor and supervise service flow in the assigned outlet. Any matter which may effect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management To implement a consistent guest recognition program and maintain a relevant guest database You need to ensure all the functions of a personalized and warm telephone reception.

Constantly investigate and assess market conditions and competition to determine effective and productive sales programs. Establish and maintain relationships with all the current and prospective customers. Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, which would help for the sales of the facilities provided by Novotel Hyderabad & Hyderabad International Convention Centre. Design and execute sales plans and strategies for the assigned segments and responsible for increasing the sales and revenue. Plan & initiate action plan to approach and secure new business for the organization. Any matter which may affect the interests of ACCOR should be brought to the attention of the Management. Key Responsibilities: Sales & Marketing Planning Assist the Director of Sales & Marketing in the development of the Strategic Sales Plan for the segments. Ensure to achieve objectives established in the Organization s Strategic Plan. People Management Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad & Hyderabad International Convention Centre. To ensure maximum cooperation, productivity, and guest service. Develop and maintain effective relationships with all the departments. Respond to queries by resolving issues in a timely and efficient manner. Ensure that the team has been trained for all safety provisions. Ensure that all personnel are kept well informed of department s objectives and policies. Motivate and develop team to ensure smooth functioning of the department and promote teamwork. Operational Management Identify prospects for sales deals within targeted markets of the assigned area /segment and also prepare and conduct sales presentations for them. Ensure to report regularly to the Director of Sales & Marketing on progress of the various activities, provide information about prospective customers, make forecasts and track current customer feedback. Submit monthly and weekly sales plan and market analysis (monthly) as well as daily sales/activity reports. Contribute to increase in business volume. Prepare annual sales goals, develop working plans to carry out goals, compare actual achievements against goal, periodically take necessary corrective action Bachelors degree in marketing or related field Pro-active, self motivated, loves challenges A minimum of 3 years of relevant work experience in a 5 star Hotel Excellent communication skills The ability to achieve sales targets and work in a highly pressurized environment Passion to lead and a desire to succeed

Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay. Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively. To assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel. Responsible for sales according to hotel task . KEY TASKS EXPECTED RESULTS Duties Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services. Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive. Assists in conducting training for all Guest Service team. Assists Guest Service Manager in formulating new procedures and directives in order to continue improve the Department. Responsibilities Assist the Guest Service Manager in the following: Establish on-going On Job Training Programs within the department. Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carries out their duties. Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on. Systems & Procedures Log and inform Guest Service Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures. Follow policies and procedures outlined in the Departmental Service Standards / Procedures Manual. Complete all duties, and ensure a concise hand over Health & Safety Use safe manual handling techniques, practice safe work habits, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment. Maintain procedures to minimize our impact on the environment and prevent pollution. Report any health or safety hazards, faults, repairs, cleaning needs and accidents to your Manager. Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your Manager. Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer s specifications. Be fully conversant with departmental fire and evacuation procedures. Customer Service Provide efficient, friendly and professional service to all guests. Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise. Work together with trust so that colleagues and management meet the goals of the department/Hotel. Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency. Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel. Other Take responsibility to ensure all required tasks are completed accurately and within given time frames. Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required. Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization. Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. Any other reasonable request within your range of competence as required by your Hotel Management.

Primary Responsibilities Prime Function: Assist the Executive Housekeeper in managing and directing all Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities. To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action. Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service. To direct and control the Housekeeping operations and staff of the Housekeeping department. Any matter which may affect the interests of hotel should be brought to the attention of the Management. Key Responsibilities: Housekeeping Planning Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team. People Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Maintain appropriate staffing levels in order to consistently provide excellent guest service. Provide effective support to the team to enable them to provide a range of effective and efficient services. Ensure that the team has been trained for all safety provisions. Financial Management Assist the Executive Housekeeper to formulate yearly business plan and budget. Ensure to maintain department budget within established guidelines and explain monthly variances. Identify optimal, cost effective use of the resources and educate the team on the same. Maintain cost controls through proper scheduling and inventory management. Operational Management Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition. Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel. Inspect all renovation projects and ensure rooms are defect free prior to release. Assist in all inventories and ensure to coordinate the training programes. Coordinate all repairs & refurbishments. Ensure to conduct daily briefings in order to provide effective and efficient services. Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to. Ensure to inspect the rooms on a regular basis. Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms. Ensure that all records regarding uniforms are maintained. Interact with guests and personnel of the hotel in an efficient and friendly manner. Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on-going process. Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel. To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas. Managerial Qualities Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities;

Prime Function: Constantly investigate and assess market conditions and competition to determine effective and productive sales programs. Establish and maintain relationships with all the current and prospective customers. Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, which would help for the sales of the facilities provided by Novotel ibis Chennai OMR. Design and execute sales plans and strategies for the assigned segments and responsible for increasing the sales and revenue. Plan & initiate action plan to approach and secure new business for the organization. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: Sales & Marketing Planning Assist the Director of Sales, ADOS & Sales Manager in the development of the Strategic Sales Plan for the segments. Ensure to achieve objectives established in the Organization s Strategic Plan. People Management Establish and maintain seamless co-ordination & co-operation with all departments of Novotel ibis Chennai OMR. To ensure maximum cooperation, productivity, and guest service. Develop and maintain effective relationships with all the departments. Respond to queries by resolving issues in a timely and efficient manner. Ensure that the team has been trained for all safety provisions. Ensure that all personnel are kept well informed of department s objectives and policies. Motivate and develop team to ensure smooth functioning of the department and promote teamwork. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Identify prospects for sales deals within targeted markets of the assigned area segment and also prepare and conduct sales presentations for them. Ensure to report regularly to the Director of Sales on progress of the various activities, provide information about prospective customers, make forecasts and track current customer feedback. Submit monthly and weekly sales plan and market analysis (monthly) as well as daily sales/activity reports. Contribute to increase in business volume. Prepare annual sales goals, develop working plans to carry out goals, compare actual achievements against goal, periodically take necessary corrective action Diploma in Tourism / Hospitality Management Minimum of 2 years of experience in a similar capacity with proven track records Excellent reading, writing and oral proficiency in English language Proficient in MS Excel, Word, & PowerPoint

Prime Function: Assist the Front Office Manager to plan and execute all activities for the smooth functioning of the Front Office Department. To address problems, conflicts and emergencies at the work place. Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction. Ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval of the designated authority. Ensure that grooming & uniform standards are maintained by all team members. Responsible for day to day operations of Front Office Department. Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: Front Office Planning: Plan occupancy of the day and also anticipate opportunities for sales. Plan for & conduct audits for all Front Office areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay. People Management: Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. To liaise with the other departments to ensure smooth functioning of all Front Office operations. Ensure that guests are greeted, checked in and allocated rooms promptly and courteously. Ensure that enquiries, messages & bookings are dealt with courteously and efficiently. Financial Management: Review the accounts for guests whose balances have exceeded the pre-established credit limit and plan and suggest the course of action to the Front Office Manager. Prepare and submit on the required format annual budgetary information and updates as required. Assist the Front Office Manager in: Budgeting for the Front Office. Review and complete credit limit reports. Check cash in and out and verify banks and deposits at the end of each shift. Ensure that all cash, credit policies are adhered to. Operational Management: Ensure that check-in & check-out procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest. To be readily available at all times to deal with problems or complaints. Ensure that rooms have been maintained according to Fairmont standards. Ensure maximum room occupancy within agreed overbooking policy. Ensure that all Front Office areas are maintained as per the standards. Ensure that newspapers and parcels are delivered in the rooms without delay. Ensure that incoming and outgoing telephone calls are handled promptly and courteously. To train all team members on the Standard Operating Procedures. Monitor the trends within the industry and initiate best practices after the approval of the Management. Act as Duty Manager as & when required. Managerial Qualities: Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness; Ability to accept responsibility; Self confidence, motivation, drive and tenacity; Ability to enhance organizational performance; Ability to clearly delegate tasks and responsibilities; Ability to think strategically, inductively, and creatively; And the propensity to recognize and acknowledge other peoples ideas.

To assist the Financial Controller in overseeing and directing all aspects and operations with regards to the processing and distribution of payroll and the accounting operations of the organization. Responsible for the supervision and guidance of the Accounting, Accounting Staff and Payroll. Assist the Financial Controller in the preparation of monthly financial reports and schedules required by Mercure Chennai Sriperumbudur. Ensure the accuracy and correctness of all charges and credits to the various accounts and that they are properly recorded on a timely basis. Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Ensure to secure used and unused revenue related documents such as Guest checks, Guest Folios, Official receipts, Captain Orders, Paid-out Vouchers, Rebates/Allowance Vouchers, miscellaneous Debit/Credit Vouchers. Check Revenue documents and verify against Revenue sheets. Check that rebates, allowances and adjustments against revenue are properly authorized and legitimate. Reconcile computer generated Guest Ledger Balance against the General Ledger Balance. Prepare other reports, schedules and analysis that may be required from time to time. Perform other duties that may be assigned from time to time. Responsible for all Income Audits and for preparing reports for the same. Responsible for consolidating income reports for all areas of operations. Verify soft count deposits. Audit and account for all control documents and prepare exception reports for all errors. Establish and maintain seamless co-ordination & co-operation will all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure that the team has been trained for all safety provisions. Ensure that all personnel are kept well informed of department s objectives and policies. Motivate and develop the team to ensure smooth functioning of the department and promote teamwork. Identify optimal, cost effective use of the resources and educate the team on the same. Control and review the accounting processes of the organization. Research the effects of any changes in Law or Government regulations, on the organizations accounting policies and procedures. Establish and monitor internal controls and processes to assure timely and accurate financial data and reports. Produce ad-hoe reports and analyze to support the information requirements of the Finance Controller. Record, classify and summarize accounting transactions in accordance with the specific standards. Represent the Finance Department in interactions with employees and external individuals & organizations. Check and sign all journal vouchers prepared by Cost Control, General Cashier, Payroll, Accounts Payable, Accounts Receivable and Income Auditor. Sere on cross-functional teams as a representative of the Finance Department. B Com

Supervise and coordinate the activities of the Accounts Receivable section. To assist the Credit Manager, in efficient and timely collection of receivables. Ensure cash receipts, claims, or unpaid invoices are accounted for properly. Calculate and enter charges for interest, refunds, or related items. Responsible for account statements or other related reports as per the standards. Any matter which may effect the interests of the hotel should be brought to the attention of the Management. Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service. Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure that all personnel are kept well informed of department s objectives and policies. Assist in the determination of fiscal requirements and the compilation of budgetary recommendations. Identify optimal, cost effective use of the resources and educate the team on the same. Supervise and coordinate activities of the Accounts Receivable section of Mercure Ekana Sportz City Lucknow. Ensure to process the third party claims and the maintenance, review, updating and collection of guest accounts in accordance with the credit policy. Responsible for various transactions including refunds, ability-to-pay allowances, discounts and write-offs. Investigate special collection problems and confer with financially responsible persons as required to advise concerning credit policy and to make arrangements for payment of outstanding accounts. Recommend transfer of guest accounts to Delinquent Accounts section. Maintain liaison with other functions to coordinate efforts in resolving problems concerning collection of guest accounts receivable. Assist in the preparation of reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions. Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties. Responsible for compliance of established practices, and keeping employees abreast of current changes and standards. Develop and recommend operating policies and procedures for Accounts Receivable section. B.Com / M.Com / MBA in Finance or any other equivalent qualifications.

Store Management Shift Management Overall operations of the Stores Regards Our Recruiters Reema9354692492 Jahanvi—7651823919

Position Overview We are seeking a dedicated and experienced Housekeeping Supervisor to join our team aboard an International Cruise Ship . This is an exciting opportunity for individuals who are passionate about delivering exceptional guest experiences and maintaining high standards of cleanliness and organization. The ideal candidate will possess strong leadership skills and a thorough understanding of hotel operations, particularly in housekeeping management. Key Responsibilities Supervise and coordinate daily housekeeping operations to ensure the highest standards of cleanliness and guest satisfaction. Manage and train housekeeping staff, providing guidance and support to enhance their performance and professional development. Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure compliance with cleanliness and safety standards. Develop and implement housekeeping policies and procedures to improve efficiency and service quality. Collaborate with other departments to ensure seamless service delivery and address any guest concerns promptly. Maintain inventory of cleaning supplies and equipment, ensuring that all necessary items are stocked and in good working condition. Prepare reports on housekeeping operations, including staff performance, inventory usage, and guest feedback. Assist in budgeting and cost control measures related to housekeeping operations. Qualifications The ideal candidate will possess the following qualifications: Experience: 2 to 6 years of experience in hotel housekeeping or a similar role, preferably in a supervisory capacity. Skills: Strong knowledge of hotel operations, housekeeping management, and guest service. Leadership: Proven ability to lead and motivate a team, fostering a positive work environment. Communication: Excellent verbal and written communication skills, with the ability to interact effectively with guests and staff. Attention to Detail: A keen eye for detail and a commitment to maintaining high standards of cleanliness. Flexibility: Willingness to work on a rotating schedule and adapt to changing priorities. This position is based in Noida and offers a competitive annual salary of 18,00,000 . We have 10 positions available for this full-time role, which requires on-site work aboard the cruise ship. If you are ready to embark on a rewarding career in the hospitality industry and meet the qualifications outlined above, we encourage you to apply for the Housekeeping Supervisor position today!

Locations - Auragabad, Akola, Amravati, Latur Store Management Shift Management Overall operations of the Stores Regards Nikita - 7668577529

Are you an individual who thrives in the hustle and bustle of life Are you skilled at building a loyal following and adept at managing a fast-paced environment while keeping your team motivated and on track If so, we invite you to join us at the Radisson Hotel Group, where we strive to Make Every Moment Matter and provide our guests with a relaxing and enjoyable experience. Our Front Office Team, known for their exceptional service, patience, empathy, and vibrant personalities, serves as the heart of our establishment. We aim to exceed expectations and create unforgettable moments for our guests. As the Assistant Front Office Manager, you will become part of a team dedicated to delivering outstanding service. We believe that with dedication and a positive attitude, anything is possible, all while enjoying the process! If you are passionate about hospitality and eager to make a difference, we encourage you to say "Yes I Can!" and join our team of like-minded individuals. Key Responsibilities: - Support the smooth operation of the front office department, ensuring the highest level of guest satisfaction throughout their journey - Proactively enhance guest comfort and satisfaction by promptly addressing inquiries and resolving issues - Achieve front office targets and initiatives while supervising and nurturing the growth and performance of the team - Maintain cost control, inventory management, and high productivity levels within the department - Cultivate strong relationships with key stakeholders and implement effective guest engagement programs - Ensure compliance with all relevant legislation and best practices, including documentation for audits Requirements: - Prior experience in front office operations - Strong supervisory and managerial skills with a hands-on leadership style - Dedication to providing exceptional guest service and a genuine passion for the hospitality industry - Ability to think creatively, solve problems, and offer support as needed - Personal integrity and a commitment to excellence in a demanding environment - Proficiency in working with various IT systems and platforms - Excellent communication skills Join us in our mission to create meaningful moments for our guests and be a part of a truly inspired hotel company. At Radisson Hotel Group, we value our people above all else and are constantly seeking exceptional individuals to join our team. If you share our ambition and values, we invite you to embark on this journey with us. To learn more about Radisson Hotel Group, our culture, and beliefs, please visit us at careers.radissonhotels.com.,

We are hiring Facility Executive, Service Ambassador, Facility Coordinator, Transport Executive , AM Technical for Fortune 500 company in Delhi/NCR and Bangalore.

Roles & Responsibility - Ensuring and providing flawless, upscale, professional, and high-class customer service experiences - Analysing customer feedback and providing strategic direction to continuously improve overall rating - Responding to customer needs and anticipating their unstated ones. Core Responsibilities: - Guest management & guest engagement activities - Build good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner. - Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone - Organize events and activities approved by the head office - Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times. - Excellent communication skills - Strong listening skills - Strong time management skills - Adequate capability in Excel, word and PPT

We are looking for a Guest Relations Executive with a strong background in hospitality and customer service. The ideal candidate should possess: Role & responsibilities Guest Interaction & Experience: Welcome guests, assist with check-in/check-out, and ensure a seamless stay experience. Customer Service: Address guest inquiries, complaints, and special requests efficiently. Facility Coordination: Work closely with the housekeeping, food & beverage, and maintenance teams to meet guest needs. Hospitality Standards: Maintain high service standards and ensure compliance with company policies. Issue Resolution: Handle guest concerns proactively and escalate unresolved issues to management. Event & Activity Coordination: Assist in organizing guest activities and events. MIS & Reporting: Maintain records of guest feedback, complaints, and service improvements. VIP & Special Guest Handling: Ensure premium services for high-profile guests. Preferred candidate profile Education: Bachelors degree/Diploma in Hospitality, Hotel Management, or a related field. Experience: 1-5 years of experience in guest relations, front office, or customer service (preferably in hotels, resorts, or corporate facilities). Industry Background: Experience in hospitality, aviation, luxury service, or customer-facing roles is a plus. Additional Preferences: Willingness to Relocate Candidates must be open to relocating to Valsad, Gujarat (Accommodation & Food Provided).

Shift Manager ensures that all restaurant operations run smoothly. The Shift Manager responsibilities include overseeing activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with guests. Required Candidate profile Bachelor degree in Hospitality. Experience as supervisor or similar role in Hospitality Ability to work in fast-paced environment Excellent organizational, communication and customer service skills.

Print and organize various necessary documents, summarize relevant information, and distribute information to appropriate employees. Maintain up-to-date knowledge of company safety programs within assigned area of responsibility, (eg, food, retail), as well as all local, state, and federal regulations. Adhere to food safety and handling policies and procedures across all food-related areas. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Calculate figures for inventories, orders, and costs. Conduct inventory audits to determine inventory levels and needs. Notify manager/supervisor of low stock levels. Troubleshoot vendor delivery issues and oversee return process. Verify and track received inventory. Reconcile shipping invoices and receiving reports. Receive, unload, and process deliveries. Monitor PAR levels for all food items to ensure proper levels. Refuse acceptance of damaged, unacceptable, or incorrect items. Assist management in training, scheduling, counseling, disciplining, and motivating and coaching employees; serve as a role model. Ensure adherence to quality expectations and standards. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (eg, small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and stairs and/or service ramps. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G. E. D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Are you our missing ingredient Is cooking the spice of your life Then why not come and join us at the Radisson Hotel Group to Make Eery Moment Matter! where our guests can relax and enjoy the experience! Our Kitchen Team has a taste for deeloping the flaors to cook up a storm and stries to delier a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Commis Chef , you will join a team that is passionate about deliering exceptional serice where we beliee that anything is possible, whilst haing fun in all that we do! Key Responsibilities of the Commis Chef : -Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are deliered to the highest leel -Works as part of a team that maximizes guest satisfaction and comfort, deliering a positie and timely response to enquiries and problem resolution -Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner -Deliers on departmental plans and objecties, where hotel initiaties & targets are achieed -Collaborates with their immediate report, ensuring that costs and inentory are controlled, that productiity and performance leels are attained -Builds and maintains effectie working relationships whilst promoting the company culture and alues. -Ensures adherence and compliance to all legislation where due diligence requirements and best practice actiities are planned, deliered and documented for internal and external audit, performing follow-up as required Requirements of the Commis Chef : -Experience in kitchen beneficial but not essential -Hands-on approach with a can-do work style -Commitment to deliering exceptional guest serice with a passion for the hospitality industry -Ability to find creatie solutions taking ownership for duties and tasks assigned -Personal integrity, with the ability to work in an enironment that demands excellence -Experience of working with IT systems on arious platforms -Strong communication skills Join us in our mission to make eery moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we beliee that people are our number one asset. As one of the world s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

Do you crae the taste of success Can you handle the heat in the kitchen and keep your team cool at the same time Then why not come and join us at the Radisson Hotel Group to Make Eery Moment Matter! where our guests can relax and enjoy the experience! Our Kitchen Team has a taste for deeloping the flaors to cook up a storm and stries to delier a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Sous Chef, you will join a team that is passionate about deliering exceptional serice where we beliee that anything is possible, whilst haing fun in all that we do! Key Responsibilities of the Sous Chef: -Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are deliered to the highest leel -Works proactiely to improe guest satisfaction and comfort, deliering a positie and timely response to enquiries and problem resolution -Deliers on plans and objecties where kitchen initiaties & hotel targets are achieed -Manages the kitchen team fostering a culture of growth, deelopment and performance within the department -Responsible for the departmental budget, ensuring that costs and inentory are controlled, that productiity and performance leels are attained -Builds and maintains effectie working relationships with all key stakeholders -Reiews and scrutinizes the performance of the food offering, proiding recommendations that will drie financial performance -Ensures adherence and compliance to all legislation where due diligence requirements and best practice actiities are planned, deliered and documented for internal and external audit, performing follow-up as required Requirements of the Sous Chef: -Proen experience in kitchen with excellent problem-soling capabilities -Excellent managerial skills with a hands-on approach and lead-by-example work style -Commitment to exceptional guest serice with a passion for the hospitality industry -Ability to find creatie solutions, offering adice and recommendations -Personal integrity, with the ability to work in an enironment that demands excellence, time and energy -Experienced in using IT systems on arious platforms -Strong communication skills Join us in our mission to make eery moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we beliee that people are our number one asset. As one of the world s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

Accountable for overall success of the daily pastry operations. Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all pastry areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all pastry food preparation areas. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Leading the Discipline Teams Supervises and manages employees; understands employee positions well enough to perform duties in employees absence. Supervises and coordinates activities of cooks and workers engaged in pastry preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Ensures and maintains the productivity level of employees. Supervises pastry preparation shift operations. Communicates performance expectations in accordance with job descriptions for each position. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures that regular on-going communication occurs with employees to create awareness of business objectives and communicate expectations, recognize performance and produce desired results. Leads shifts while personally preparing food items and executing requests based on required specifications. Represents the property in media events as needed. Facilitates pastry classes for customers and the community. Ensuring Culinary Standards and Responsibilities are Met Develops, designs, or creates new ideas and items for pastry kitchen. Follows proper handling and right temperature of all food products. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Ensures employees maintain required food handling and sanitation certifications. Ensures compliance with all applicable laws and regulations regulations. Assists the Executive Chef with menu development associated with pastry. Operates and maintains all department equipment and reports malfunctions. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Assists in determining how food should be presented and creates decorative food displays. Ensuring Exceptional Customer Service Monitors and provides service behaviors that are above and beyond for customer satisfaction. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Supports service by communicating and assisting employees to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Responds to and handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Maintaining Culinary Goals Sets and supports achievement of culinary goals associated with pastry products including performance goals, budget goals, team goals, etc. Provides specific guidance to prioritize, organize, and accomplish daily pastry operations work. Supports procedures for food and beverage portion and waste controls. Purchases appropriate supplies and manage inventories according to budget. Trains employees in safety procedures. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training staff on menu items including ingredients, preparation methods and unique tastes. Ensures property policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. .

Role & responsibilities: 1. To assist the Restaurant Manager in managing the day to day operations of the restaurant 2. To relieve the restaurant manager on his day off and assume the duties and responsibilities of the Restaurant Manager in his/her absence. 3. To control and analyze on an ongoing basis, the level of the following a. Sales b. Cost c. Quality and presentation of food and beverage products d. Service Standard e. Condition and cleanliness facilities and equipment f. Quality of entertainment g. Guest satisfaction 4. Assist Restaurant Manager in keeping updated file on all restaurant matters. 5. To conducts daily briefings and other meetings as needed to obtain optimal results. 6. Monitor the stocks of all food, beverage, material and equipment and ensures that service requirement are met. 7. Monitors local competitors and compare their operation with his/her restaurant. 8. Performs related duties and special projects as assigned. Preferred candidate profile: Need candidates from Hotel & Restaurant Industry Perks and benefits: Best in the market

Role & responsibilities Handling Front Desk Guest Services. The candidate would be involved in the daily office work requirements - Handling calls, guest services like providing refreshments, Daily office pooja. The role would be multitasking and we need a candidate who would treat the office as their own and take care of its well-being Preferred candidate profile

Urgent Openings for Saudi Arabia Salary – 1500 to 1600 SAR + (Food – Provide one meal per day) + Accommodation & Transportation. Working hours – 08 Hours per day/ 06 days per week Employment Contract. Age Limit – Under 30 years Only Keralites Perks and benefits Food and Accommodation and Transportation