104 Grievance Management Jobs

Role & responsibilities Policy Development and Implementation : Develop, implement, and maintain employee relations policies, procedures, and programs that comply with Indian labor laws and regulations. Conflict Resolution : Investigate, resolve, and prevent employee disputes, grievances, and disciplinary matters. Employee Relations Support : Provide guidance and coaching to managers on handling employee relations matters, performance management, and disciplinary actions. Strategic Planning : Contribute to the development of HR strategies that support the organization's overall business objectives. Compliance : Ensure compliance with Indian labor laws, regulations, and company policies related to employee relations. Team Leadership : Manage and mentor a team of employee relations professionals, providing guidance, support, and development opportunities. Communication : Foster open and transparent communication between management and employees, ensuring that employee concerns are addressed promptly and effectively. Data Analysis : Utilize data and analytics to measure the effectiveness of employee relations programs and identify areas for improvement. Change Management : Support organizational changes by proactively identifying potential employee relations risks and developing plans to mitigate them. Preferred candidate profile Bachelor's degree in Human Resources, Business Administration, or a related field. A Master's degree in HR or an MBA is preferred. A minimum of 15 years of progressive HR experience, with at least 5 years in a leadership role. Strong Experience in Consequence Management, PIPs, CAPs, Disciplinary Actions, working on Tickets etc. Proven track record of successfully leading employee relations in a complex organizational setting. Strong leadership and people management skills, with the ability to build relationships and influence stakeholders at all levels. Excellent communication and interpersonal skills, with the ability to effectively interact with employees, managers, and external stakeholders. Experience in developing and implementing HR strategies and initiatives aligned with business objectives. Exceptional problem-solving and decision-making abilities, with a proactive and solution-oriented mindset. Proficient in HRIS systems [Workday preffered] and MS Office suite.

Job Summary: The Assistant Manager / Deputy Manager - Human Resources will support the HR Manager in planning, implementing, and evaluating HR policies, programs, and practices in accordance with the hospital's strategic objectives. The role involves talent acquisition, employee relations, performance management, training and development, compliance, and general HR operations, ensuring a motivated and compliant workforce. Key Responsibilities: 1. Recruitment and Onboarding. Manage end-to-end recruitment for medical, paramedical, and non-medical roles. Coordinate with department heads for manpower planning. Screen resumes, schedule interviews, and conduct initial HR rounds. Manage onboarding and orientation programs for new hires. 2. Employee Engagement & Relations. Address employee concerns and grievances in a timely and empathetic manner. Organize employee engagement activities, wellness programs, and recognition initiatives. Maintain a positive and compliant work environment. 3. HR Operations. Manage and update HRIS system and employee records. Handle documentation including offer letters, appointment letters, contracts, and exit formalities. Monitor attendance, leave, and payroll coordination. 4. Performance Management. Assist in implementing the performance appraisal system. Support in goal-setting, mid-year reviews, and annual appraisals. Work with managers on performance improvement plans (PIPs). 5. Training and Development. Identify training needs across departments. Coordinate training sessions, CME programs, and workshops. Maintain training records and feedback. 6. Compliance & Policy Implementation. Ensure compliance with labor laws, hospital regulations, and accreditation bodies (like NABH, JCI). Update and implement HR policies and SOPs in alignment with regulatory requirements. Liaise with statutory authorities for audits and inspections. Preferred candidate profile Experience in Hospital Industry

Job Summary: The Head of HR Operations will serve as the driving force behind the governance, structure, and execution of all core HR processes across the organization. This role demands an individual who is not only operationally sound but also accountable for ensuring the consistency, compliance, and quality of employee lifecycle activitiesfrom onboarding to offboarding, from attendance to performance. This is a senior leadership role requiring a proven ability to manage and mentor HR teams, work cross-functionally, and implement systems that scale. The incumbent will be directly responsible for HR systems, documentation, policy implementation etc. Success in this role hinges on a clear understanding of governance principles and a deep commitment to accountability, transparency, and continuous improvement. The position involves close collaboration with internal leadership and external stakeholders, and requires exceptional verbal and written communication skills in English. The ideal candidate will bring 10–15 years of relevant experience, strong operational and communications discipline, and a leadership mindset focused on both people and process excellence. Key Responsibilities: • Performance Management System (PMS): Drive the performance appraisal process across all functions. Ensure timely goal setting, quarterly, mid-year and year-end reviews, manager calibrations, and related documentation. • Attendance & Leave Management: Oversee end-to-end attendance tracking and leave administration. Ensure compliance with internal policies while maintaining accurate records and reports. • Issuing Memos & Disciplinary Actions: Draft, review, and issue disciplinary letters, warnings, and memos in coordination with legal and leadership teams. Ensure all procedures are fair, consistent, and well- documented. • Employee Grievance Handling: Serve as the escalation point for employee concerns. Address grievances in a structured and empathetic manner, ensure resolutions are aligned with company policy and cultural values. • HR Operations Oversight: Manage the full scope of daily HR operations including HRIS management, employee data updates, contract renewals, audits, and administrative compliance. • New Employee Onboarding & Training: Design and execute a structured onboarding program to ensure smooth assimilation of new employees. Coordinate pre-joining documentation, Day 1 orientation, and cross- functional training schedules. Lead onboarding check-ins at defined milestones (e.g., Day 1, Week 1, 30/60/90 days) to assess engagement and feedback. Collaborate with department heads to tailor training as per role requirements and align new hires with organizational culture, values, and performance expectations. Ensure all onboarding compliance and documentation processes are completed accurately and timely. • Documentation & Compliance: Ensure all employee records, contracts, policy acknowledgments, and statutory documents are up to date, audit-ready, and compliant with applicable laws. • Employee Engagement: Support and execute employee engagement initiatives in collaboration with the HR leadership team. Ensure consistent communication, participation, and feedback mechanisms to foster a positive work culture. • Team Management : Lead and mentor junior HR operations staff, drive best practices, and build operational capacity within the team. Key Skills & Competencies: Strong English communication skills – written and verbal Expertise in HR operations, HRIS systems, and compliance frameworks Proven ability to handle sensitive matters with integrity and confidentiality Strong process orientation with attention to detail Ability to work under pressure and manage multiple priorities Strong interpersonal skills with stakeholder management capabilities Qualifications: Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field Prior experience in implementing or managing HRMS / HRIS systems is a plus

HRBP - Swiggy Location- Mumbai Job Title: Blue-Collar Manpower Management Specialist Job Description: We are seeking a highly motivated and experienced individual to manage blue-collar manpower across multiple locations. The role involves overseeing the life cycle of manpower, ensuring smooth operations related to attendance, attrition, and absenteeism management, while enhancing employee engagement and handling grievances. The successful candidate will be responsible for managing payroll queries, incentive calculations, and data reporting to stakeholders. Key Responsibilities: - Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. - Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. - Lead employee engagement initiatives and address grievances promptly. - Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. - Address payroll-related queries and manage incentive calculations and payouts. - Maintain and manage data, sharing regular reports with internal and external stakeholders. Required Experience and Skills: - Education Qualification: Graduate/Post-graduate in Human Resource Management. - Experience: 1 to 5 years of experience in blue-collar manpower management. - Strong communication skills in English and a regional language. - Proficient in collaborating with both internal and external stakeholders. - Skilled in Microsoft PowerPoint, Excel, and Word. Position Type: Contractual

Process Management (Payroll Center): Serve as the primary Employee Relations process in-charge for all activities related to the payroll center. This includes managing ER aspects of payroll discrepancies, benefits administration, leave management, and other compensation-related inquiries, ensuring compliance with relevant labor laws and internal policies. Contact Center Support: Act as the Employee Relations liaison for our contact centers, providing expert guidance and support on ER-related inquiries, employee concerns, and disciplinary actions. Develop and implement clear communication protocols for handling sensitive employee information. Business Process Improvement: Proactively identify opportunities to improve existing Employee Relations processes across various departments, with a particular emphasis on payroll and contact center operations. Lead initiatives to streamline workflows, reduce administrative burden, and enhance overall efficiency and employee satisfaction. Process Audit & Compliance: Conduct regular audits of Employee Relations processes and documentation to ensure accuracy, compliance with legal requirements (e.g., labor laws, GDPR/data privacy), and adherence to internal policies. Identify areas of non-compliance or risk and implement corrective actions. Policy Development & Updates: Review, update, and develop new Employee Relations policies, guidelines, and procedures in line with evolving legal requirements, industry best practices, and organizational needs. Ensure all updates are communicated effectively to employees and management. Case Management: Manage and resolve complex employee relations issues, including investigations into grievances, harassment claims, and disciplinary actions. Provide impartial advice and mediation to foster constructive resolutions. Training & Guidance: Provide training and guidance to managers and employees on Employee Relations best practices, company policies, and compliance requirements. Promote a culture of respect, fairness, and open communication. Record Keeping: Maintain accurate and confidential employee relations records and documentation in accordance with legal requirements and company policy.

Role & responsibilities 1) Daily Attendance (Punching Managment ) 2) New joining Formalities ( Joining Form Fill-up, Taking PF and ESIC Code, Aadhar Card Verification, ) Make Hard and Soft copy documentation 3) Making Offer and Appointment Letters, 4) Visitor management, Admin Managment Like - Staff Quarters, Staff Bus Managment, Staff canteen, Etc. 5) Plant Level Auditing Support Activities 6) Audit Documentation work 7) Plant employees Engagement activities Managment 8) Software Entry for New Joining, Salary Process Work 9) Support the HEAD Office for Plant level Recruitment 10) Co-ordinating with HR Head for Plant HR Related activities and other works. Preferred candidate profile Male only - 3 Candidates required for 3 Location ( Sachin, Kosamba, Kim ) MBA- HR , MSW, MHRD Etc

1.Manage the full cycle of performance appraisals (goal setting, mid-year reviews, annual evaluations) 2.Strong analytical, communication, and interpersonal skills. 3.Experience in conducting employee training or workshops on performance management.

Shift: (GMT+05:30) Asia/Kolkata (IST) What do you need for this opportunity? Must have skills required: Strategic Planning, Grievance Management, Program Management About the team You will be joining the Fulfillment and Experience (F&E) team at Meesho working on enabling Meesho entrepreneurs deliver a world-class experience to their customers. As one of the prime movers in the e-commerce logistics ecosystem, the F&E team are solving industry-defining problems at scale that few startups can offer globally. About the Role As a Manager- F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions. What you will do Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers Participate in building strategy as an advocate for better user experience from the vantage point the programs you own Influence product development choices using data and insights which originate from in-depth knowledge of your program Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes Engage the Meesho Leadership as active stakeholders in problem-solving for your programs Manage internal and external stakeholders to ensure success of the programs you own. The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization. What you will need Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred Strong problem solving and analytical skills Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects Data driven and inquisitive approach

Shift: (GMT+05:30) Asia/Kolkata (IST) What do you need for this opportunity Must have skills required: Strategic Planning, Grievance Management, Program Management Meesho is Looking for: About the team You will be joining the Fulfillment and Experience (FE) team at Meesho working on enabling Meesho entrepreneurs deliver a world-class experience to their customers. As one of the prime movers in the e-commerce logistics ecosystem, the FE team are solving industry-defining problems at scale that few startups can offer globally. About the Role As a Manager- FE, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions. What you will do Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers Participate in building strategy as an advocate for better user experience from the vantage point the programs you own Influence product development choices using data and insights which originate from in-depth knowledge of your program Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes Engage the Meesho Leadership as active stakeholders in problem-solving for your programs Manage internal and external stakeholders to ensure success of the programs you own. The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization. What you will need Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred Strong problem solving and analytical skills Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects Data driven and inquisitive approach

HR Manager Generalist Manage HR functions, including recruitment, employee relations, benefits, and compliance. Responsibilities include talent acquisition, employee engagement, policy development, and providing HR support across the organization.

• Advising/implementing tax planning strategies • Filing ITRs,TDS,GST returns • Handling submissions and responses to Income Tax and GST notices • Finalizing books of accounts/BS of clients • Ensuring timely and accurate filing of client portfolios Required Candidate profile Qualified CA with min 2 years of experience Proficient in Direct/Indirect taxation/Compliances Working knowledge of Zoho/Quick books & cloud accounting tools Good communication & Problem solving skill

Roles Overview: An HR & Admin Manager is responsible for overseeing all aspects of human resources and general administration within an organization. Job Description Recruitment & on boarding: Managing the full cycle of recruitment, including job postings, interviewing, and on boarding new hires. Employee Relations: Addressing employee concerns, resolving workplace issues, and fostering a positive work environment. Payroll & Benefits: Overseeing payroll processing, ensuring accurate and timely salary disbursement, and managing employee benefits (health insurance, leave policies, etc.). Compliance: Ensuring the organization adheres to labor laws and regulations, including compensation, record-keeping, and reporting. Policy Implementation: Developing and implementing HR policies and procedures, ensuring consistency and fairness. Office Management: Managing office supplies, facilities, and vendor contracts, and ensuring smooth office operations. Training & Development: Identifying training needs, developing training materials, and facilitating employee development programs. Employee Engagement: Organizing team-building activities, conducting employee satisfaction surveys, and implementing initiatives to boost morale. Performance Management: Overseeing performance reviews, providing feedback, and managing disciplinary actions Strategic Planning: Aligning HR strategies with organizational goals, contributing to business planning, and supporting long-term growth and development. Requirements A masters degree in HR or an MBA with an HR focus. Excellent verbal & written communication skills, employee management and interpersonal skills. Ability to mediate and resolve disputes, manage employee grievances, and address workplace conflicts in a constructive manner. A thorough understanding of labor laws, regulations, and industry standards is crucial for ensuring compliance Ability to use HR Information Systems (HRIS), such as Keka HRMS, Pocket HRMS to manage employee data, payroll, and benefits.

Oversee administrative and HR operations across multiple sites Handle employee relations, grievance management, and labor law compliance Support site heads in managing workforce discipline and statutory compliance Required Candidate profile Coordinate with corporate HR/Admin for policy implementation Liaise with local authorities for operational Support

Sr Manager - Program Management Experience: 5 - 8 Years Exp Salary : 30 LPA to 45 LPA Preferred Notice Period : Within 60 Days Opportunity Type: Onsite (Bengaluru) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Strategic Planning, Grievance Management, Program Management Meesho (One of Uplers' Clients) is Looking for: Sr Manager - Program Management who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. About the team You will be joining the Fulfillment and Experience (F&E) team at Meesho working on enabling Meesho entrepreneurs deliver a world-class experience to their customers. As one of the prime movers in the e-commerce logistics ecosystem, the F&E team are solving industry-defining problems at scale that few startups can offer globally. About the Role As a Manager- F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions. What you will do Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers Participate in building strategy as an advocate for better user experience from the vantage point the programs you own Influence product development choices using data and insights which originate from in-depth knowledge of your program Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes Engage the Meesho Leadership as active stakeholders in problem-solving for your programs Manage internal and external stakeholders to ensure success of the programs you own. The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization. What you will need Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred Strong problem solving and analytical skills Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects Data driven and inquisitive approach How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Manager - Program Management Experience: 3 - 5 Years Exp Salary : 32 LPA to 38 LPA Preferred Notice Period : Within 60 Days Opportunity Type: Onsite (Bengaluru) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Strategic Planning, Grievance Management, Program Management Meesho (One of Uplers' Clients) is Looking for: Manager - Program Management who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. About the Role As a Manager- F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions. What you will do Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers Participate in building strategy as an advocate for better user experience from the vantage point the programs you own Influence product development choices using data and insights which originate from in-depth knowledge of your program Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes Engage the Meesho Leadership as active stakeholders in problem-solving for your programs Manage internal and external stakeholders to ensure success of the programs you own. The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization. What you will need Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred Strong problem solving and analytical skills Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects Data driven and inquisitive approach How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring and getting hired reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant product and engineering job opportunities and progress in their career. (Note: There are many more opportunities apart from this on the portal.) So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

GNG Electronics Pvt Ltd. Position :HR Executive - Female only Education: Any graduate with excellent communication and excel knowledge. Location : Juinagar Shift Time: Monday To Saturday- 9am to 6pm (Weekly off-Sunday) Job Responcibilities: Recruitment Strategy: Work with hiring managers to understand job requirements and develop effective recruiting strategies. Job Postings: Create and post job ads on various job boards, company websites, and social media platforms. Candidate Sourcing: Use a variety of recruitment methods such as job boards, social media, networking, and referrals to source qualified candidates. Screening & Interviewing: Review resumes, conduct initial phone screenings, and schedule interviews. Conduct interviews to assess candidates' qualifications, experience, and cultural fit. Job Offers: Extend job offers to selected candidates and negotiate salary, benefits, and other employment terms. Candidate Experience: Ensure a positive experience for all candidates throughout the hiring process, maintaining timely communication and feedback. Recruitment Metrics: Track and report key recruitment metrics such as time-to-fill, cost-per-hire, and candidate satisfaction.

We are seeking an HR Generalist with 1 to 4 years of experience, preferably from the Staffing and Logistics industry. The position is based in Siruvapuri (Ponneri). Preferred Candidate Profile: 1 to 4 years of relevant HR experience Background in Staffing and Logistics industry is preferred Location: Siruvapuri (Ponneri)

At least 5yrs of exp out of which 4yrs should be in grievance handling. Job Responsibility- 1.Responsible for providing resolution for the grievance cases received online through portal 2.Provide resolution for cases received from Resident through mail/post/CRM 3. Work on set of complaints, segregating them based on risk level 4. Work closely with internal external teams. 5. Find out duplicate enrollments 6. Follow up with MSAP/MSIP for proper solution 7. Drafting reply to RTI query

Designation: Assistant Manager - HRBP / AREA HR Experience:6 to 10 years Industry: Any Industry Education: MBA - Post Graduate Location: Hyderabad Skills:- Excellent Team Management Skills Good Interpersonal Skills - needs to collaborate with Area Manager Good communication skills Statutory Compliance - Contract Labour, ESIC, Labore welfare, PF, Gratuity & Bonus Responsibilities:- The job involves managing HR function for the assigned Area having around 4-5 stores. Is responsible for implementation of all aspects of human resource functions like hiring, confirmation, transfer & promotion and payroll administration, 3rd Party employee onboarding through store HR. The person is expected to demonstrate strong process orientation about various HR practices, liaise with his manager and drive his team (store HR officers) to ensure all HR services are delivered timely and effectively. Must have sound knowledge about HR policies & procedures and should be fully well versed in all statutory laws & regulations. Should also be able to liaise with the government authorities effectively to ensure all statutory compliance requirements are adhered to for all D-Mart and 3 P employees. Retain employees through effective employee engagement, training & development programs. Identifying the implementation gaps on a regular basis and accordingly guide, coach and drive the team. The incumbent must have strong interpersonal skills with the capabilities to work in the team with a pragmatic problem solving skills. The candidate must be a self-starter with proven success in working in a fast-paced environment and have the proven ability to drive great results by focusing on people, processes and organization priorities. The position reports into Circle HR Manager. Interested candidates can please share your updated resume at mitra.vinda@dmartindia.com

Note: This is an Off-Roll role (third party payroll). Role & responsibilities: We are seeking a highly motivated and experienced individual to manageblue-collar manpower across multiple locations. The role involves overseeing thelife cycle of manpower, ensuring smooth operations related to attendance,attrition, and absenteeism management, while enhancing employee engagementand handling grievances. The successful candidate will be responsible formanaging payroll queries, incentive calculations, and data reporting tostakeholders. Manage and oversee blue-collar manpower operations, with a focus on large-scale workforce management. Handle attrition, attendance, and absenteeism issues, ensuring compliance with company policies. Lead employee engagement initiatives and address grievances promptly Oversee the life cycle management of manpower, including recruitment, deployment, and exit processes. Address payroll-related queries and manage incentive calculations and payouts. Maintain and manage data, sharing regular reports with internal and external stakeholders. Preferred candidate profile : Education Qualification: Graduate/Post-graduate in Human Resource Management Experience: 2 to 6 years of experience in blue-collar manpower management. Strong communication skills in English and a Regional language. Proficient in collaborating with both internal and external stakeholders. Skilled in Microsoft PowerPoint, Excel, and Word.

1.Suggesting Tax Planning & Filing ITR for individual, Firms, Co. 2.Undertaking Income Tax & GST Submission in response to various notices received from Depart. 3.Conducting all indian Compliances 4.Preparation, presenting & Finalization of accounts Required Candidate profile -Sounds Communication Skills -Experience of cloud accounting application such as zoho or quick books -Candidate Must have at least 2 years of post qualification -only audit experience should not apply

Role : CM Helpline Expert Education - BE / BTech any specialization Experience : 5+ years of contact center experience 3+ years of experience in working with state/central government projects Experience of defining the standard operating procedure (SOP) for contact centers Experience of managing call center operations Preferred contact center certification

Role : CM Helpline Expert Education - BE / BTech any specialization Experience : 2. 5+ years of experience in the government and public sector domain Experience of working on at least 2 contact center projects/grievance redressal project Preferred Experience of working on at least 1 CM Helpline Project

Support Ombudsman in investigating complaints & concerns raised by individuals & stakeholders regarding services & operations of INSURANCE, ensuring timely resolution Assist in documenting findings, recommendations, actions taken to address issues Required Candidate profile Experience in Ombudsman roles, conflict resolution, or related fields Proven ability to handle sensitive & confidential information with discretion Exceptional analytical & problem-solving skills

1. Recruitment & Talent Acquisition Manpower planning (by location & role: PTs, sales, etc.) Writing JDs, sourcing profiles (online/offline), and shortlisting Walk-in drives (especially for trainers & execs) Coordination of interviews and trial sessions (especially PTs and coaches) Offer rollouts, salary negotiation, and onboarding coordination 2. Employee Onboarding Pre-joining formalities (documents, ID verification, contracts) Orientation & induction (company culture, SOPs, policies, tools) Assigning mentors/buddies (especially for junior roles) Issuing uniforms, access cards, and introducing to departments 3. Attendance & Payroll Management Daily attendance monitoring (including shift & roster management) Leave and absence tracking (sync with gym manager schedules) Payroll processing (coordination with accounts/finance) Handling discrepancies and escalationsIncentive and commission calculations for PTs and sales 4. HR Policy & Compliance Drafting & updating HR policy handbook Ensuring compliance with labor laws (PF, ESI, gratuity, minimum wage) Grievance redressal mechanism Handling audits and inspections (health & safety, compliance) 5. Performance Management Monthly/quarterly reviews (Sales KPIs, PT sessions, feedback) Performance appraisal cycles (bi-annual/annual) Identifying underperformers and building performance improvement plans (PIPs) Reward & recognition programs (Top Performer of the Month, etc.) 6. Training & Development Scheduling and tracking mandatory certifications for PTs (e.g., ACE, CPR) Soft skills & sales training for executives Managerial training (for gym managers & supervisors) L&D calendar planning and ROI measurement 7. Employee Engagement & Culture Celebrating birthdays, festivals, and gym milestones Exit interviews and feedback surveys Creating a positive and motivational work culture 8. Internal Communication Sharing policy updates, new joiners, and announcements Facilitating transparent communication between management and staff Maintaining HR dashboards and reports for leadership 9. Exit & Offboarding Processing resignations or terminations Conducting exit interviews and feedback Full & final settlement processingReplacing critical roles quickly to avoid downtime 10. Strategic HR Planning Workforce planning and forecasting (by gym and business seasonality) HR budgeting (cost per hire, training cost, retention planning) Employer branding (on social media, at events, job fairs) 11. Tools & Systems Management Managing HRIS / attendance softwareImplementing performance tracking tools (e.g., CRM/lead for sales & PT performance) Suggesting and implementing automation (like digital onboarding, biometric systems) 12. Disciplinary Action & Conflict Resolution Handling staff misconduct, tardiness, member complaints, etc Documenting warnings, show-cause notices, and terminationsMaintaining a fair and compliant escalation process