General Manager

Position: General Manager

Location: North East India (Well known Leisure Destination)

Company

Role Overview

55 Rooms

Key Responsibilities:

1. Guest Experience Excellence:

   Ensure the highest standard of personalized services, creating memorable experiences for each guest.

2. Team Leadership:

   Lead and inspire a dedicated team to deliver exceptional service, maintaining a positive and collaborative work environment.

3. Curated Experiences:

   Develop and oversee unique and tailor-made Guest Experiences.

4. Relationship Building:

   Build and maintain strong relationships with guests, fostering loyalty and repeat business.

5. Public Relations:

   Implement effective PR strategies to enhance the resort's image, collaborating with media and influencers to amplify its presence.

6. Financial Management:

   Oversee budgeting, financial reporting, and cost control measures to ensure profitability while maintaining high-quality standards.

Preferred Qualifications & Experience :

• IHM/Bachelor's degree in Hospitality Management or related field.
• 15 years experience in Upscale Leisure Hotels
• Proven track record in

  managing high-end Resorts preferably in a Leisure / Remote Location.

• Past GM or Resort Manager experience in Upscale Resort Management
• Should have Managed high-end properties with a

  strong F&B presence thru Banqueting, MICE and Destination Weddings.

• Should have managed P&L of INR

  35-40 Crore top line.

• Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing, and Sales Plan and Capital Budget.
• Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Exceptional interpersonal and communication skills.
• Strong leadership abilities with a hands-on approach.
• Established network and relationships within the Hospitality industry.
• Financial acumen and proficiency in budget management.
• Ability to thrive in a fast-paced, high-pressure environment in a Remote location.
• Exceptional problem-solving skills.