General Manager

Job Summary The General Manager will oversee all facets of resort operations, ensuring exceptional guest experiences, optimal financial performance, and adherence to brand standards. This role demands strategic leadership, operational excellence, and a deep understanding of the hospitality industry. Roles & Responsibilities 1. Operational Leadership Supervise daily resort activities, ensuring seamless coordination across departments such as Front Office, Housekeeping, Food & Beverage, Maintenance, and Recreation. Implement and monitor Standard Operating Procedures (SOPs) to maintain high service quality and operational efficiency. Conduct regular inspections to ensure the resort's facilities meet safety, cleanliness, and maintenance standards. 2. Financial Management Develop and manage the annual budget, focusing on revenue growth and cost control. Analyze financial statements to identify trends, variances, and areas for improvement. Implement strategies to maximize profitability and achieve financial targets. 3. Guest Experience Enhancement Ensure exceptional guest satisfaction by addressing feedback promptly and implementing service improvements. Develop programs to enhance guest engagement, loyalty, and repeat business. Monitor guest reviews and ratings to identify areas for service enhancement. 4. Human Resource Management Recruit, train, and mentor department heads and staff to build a high-performing team. Conduct regular performance evaluations and provide constructive feedback. Foster a positive work environment that promotes teamwork, accountability, and professional growth. 5. Sales and Marketing Collaboration Work closely with the sales and marketing team to develop promotional strategies that drive occupancy and revenue. Identify and pursue opportunities for market expansion and partnerships. Participate in community and industry events to enhance the resort's visibility and reputation. 6. Compliance and Safety Ensure the resort complies with all local, state, and federal regulations, including health and safety standards. Implement and oversee safety protocols to protect guests and staff. Stay updated on industry regulations and best practices to ensure ongoing compliance. DESIRED CANDIDATE PROFILE Education : Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or certification from a recognized hospitality institute is preferred. Experience : Minimum of 10 years in the hospitality industry, with at least 5 years in a senior management role within a resort or hotel setting. Skills : Strong leadership and team management abilities. Excellent communication and interpersonal skills. Proficiency in financial analysis and budget management. In-depth knowledge of resort operations and guest service standards. Ability to develop and implement strategic plans. PERKS & BENEFITS Salary : Competitive, commensurate with experience and qualification. Service Charges Professional development opportunities. Accommodation and meals provided on-site. Other standard benefits as per company policy PF, Medical Insurance