GDS Expert - Air Ticketing Executive

Company Description

GoFlySmart is an emerging B2B travel company specializing in air-ticket services with a passionate team having over 15 years of experience in the travel and aviation sector. Utilizing advanced technology, GoFlySmart provides travel agents with superior booking margins compared to other portals. The company offers Fixed Departures and Group Airfares for both domestic and international sectors, trusted by over 14,000 active travel partners. GoFlySmart is committed to making flight ticket booking convenient and ensuring the best deals for its travel agents.

Role Description

This is a full-time on-site role for a GDS Expert - Air Ticketing Executive, located in Siliguri. The Air Ticketing Executive will be responsible for handling ticket sales, managing reservations, providing excellent customer service, and ensuring effective communication with clients and travel agents. The executive will also work on sales strategies to maximize ticket sales.

Key Responsibilities:

• Create and manage complete flight itineraries on GDS (Amadeus/Galileo/Sabre) for FITs and group departures
• Coordinate and confirm group fares with airline partners based on travel requirements.
• Respond to fare-related queries, itinerary change requests, and booking updates from agents and internal sales teams.
• Ensure all PNRs are accurately built, ticketing deadlines tracked, and bookings monitored until travel date.
• Assist in fare comparisons, seat blocks, and ensuring airline group contracts are fulfilled.
• Manage all pre-departure communication related to flight changes, schedule updates, and operational notes.
• Maintain airline group PNRs, monitor fare deadlines, and ensure timely issuance of tickets.  

Skills Required:

• Minimum 2 / 4 years of hands-on experience with any major Central Reservation System CRS (GDS Amadeus, Galileo, or Sabre)
• Knowledge of fare rules, airline policies, and group fare handling
• Strong communication and coordination skills
• Ability to work under timelines and manage multiple group itineraries efficiently

Qualifications

• Proficiency in Ticket Sales and Reservations
• Strong Communication and Customer Service skills
• Sales skills to drive ticket sales and achieve targets
• Familiarity with GDS systems and airline ticketing software
• Excellent problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Experience in the travel and aviation industry is a plus
• Bachelor's degree in Tourism, Travel Management, or related field preferred