Job
Description
The Head of GDC - Consulting Support Services (CS) will lead the strategic development and operational execution of the Global Delivery Centre (GDC), transforming it into a next-generation global delivery model supporting ERMs consulting business. You will be responsible for setting up and delivering all consulting service delivery out of the GDC, ensuring excellence, innovation, and consistency in alignment with ERMs consulting priorities and client delivery standards. Your key accountabilities and responsibilities include defining and executing the vision for delivering consulting excellence through the GDC, collaborating with regional consulting leadership to align service delivery outcomes, and leading transformation initiatives to enhance efficiency, scalability, and innovation. You will establish the India-based delivery centre from the ground up, collaborate with global and regional consulting leaders to define priorities, and contribute to the design of a scalable operating model. Additionally, you will develop and manage SLA/KPI frameworks, monitor process workflows, lead governance and reporting for operational performance, and serve as a primary interface for service leads and regions. You will champion next-generation delivery methods, foster a culture of continuous improvement, build and mentor a high-performing team, oversee recruitment and training, and promote a culture of ownership and data-driven decision-making. Your role will involve overseeing the execution of transformation projects, ensuring operational excellence, driving change management, and collaborating with global and regional leaders to align GDC initiatives with business goals. You will shape and manage the CS delivery operating model within the GDC, providing matrix leadership for CS Service Line Leads, and driving accountability for service delivery KPIs. The ideal candidate will have a Bachelor's degree in humanities, science, or engineering, with an MBA or equivalent preferred. You should have 15+ years of experience in shared services, global delivery centers, or operational excellence roles, with a focus on professional services firms and client service delivery, ideally in sustainability consulting. Strong knowledge of SLA/KPI frameworks, governance, reporting mechanisms, and experience in managing cross-functional teams and large-scale projects is required. Familiarity with Gen AI, data platforms, ERP systems, and agile methodologies will be beneficial for this role.,
