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Front Office Manager

3 years

3 - 4 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The Quorum Hotel is searching for a highly motivated and experienced Front Office Manager to lead our team and ensure exceptional guest experiences. As the face of our hotel, you will play a vital role in setting the tone for guest satisfaction and driving positive reviews.

Responsibilities:

  • Oversee all aspects of the front office operation, including guest check-in/check-out, reservation management, and cashier duties.
  • Recruit, train, supervise, and schedule a team of front office staff, ensuring they deliver exceptional customer service.
  • Develop and implement front office policies and procedures to optimize efficiency and guest satisfaction.
  • Respond promptly and professionally to guest inquiries, concerns, and complaints, striving for resolution and exceeding expectations.
  • Manage room inventory, rates, and availability to maximize occupancy and revenue.
  • Prepare daily reports on guest activity, room revenue, and other key metrics.
  • Maintain accurate and up-to-date guest records and financial transactions.
  • Collaborate with other departments (e.g., housekeeping, maintenance) to ensure seamless guest experiences.
  • Monitor office supplies and order replacements as needed.
  • Cultivate a positive and professional work environment for the front office team.
  • Uphold all company policies and security protocols.

Qualifications:

  • Minimum 3 years of experience in a front office management role, preferably within the hospitality industry.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Strong understanding of hotel operations and guest service principles.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficient in Microsoft Office Suite and property management software (PMS).
  • Ability to work effectively under pressure and manage multiple priorities simultaneously.
  • Strong attention to detail and accuracy.
  • Positive attitude, professional demeanor, and a genuine passion for hospitality.

Compensation and Benefits:

The Quorum Hotel offers a competitive salary and benefits package commensurate with experience.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Internet reimbursement
  • Provident Fund

Schedule:

  • Day shift
  • Evening shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • Microsoft Office: 1 year (Preferred)
  • total work: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer
+91 9035062106

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