Front Office Manager

The Quorum Hotel is searching for a highly motivated and experienced Front Office Manager to lead our team and ensure exceptional guest experiences. As the face of our hotel, you will play a vital role in setting the tone for guest satisfaction and driving positive reviews.

Responsibilities:

• Oversee all aspects of the front office operation, including guest check-in/check-out, reservation management, and cashier duties.
• Recruit, train, supervise, and schedule a team of front office staff, ensuring they deliver exceptional customer service.
• Develop and implement front office policies and procedures to optimize efficiency and guest satisfaction.
• Respond promptly and professionally to guest inquiries, concerns, and complaints, striving for resolution and exceeding expectations.
• Manage room inventory, rates, and availability to maximize occupancy and revenue.
• Prepare daily reports on guest activity, room revenue, and other key metrics.
• Maintain accurate and up-to-date guest records and financial transactions.
• Collaborate with other departments (e.g., housekeeping, maintenance) to ensure seamless guest experiences.
• Monitor office supplies and order replacements as needed.
• Cultivate a positive and professional work environment for the front office team.
• Uphold all company policies and security protocols.

Qualifications:

• Minimum 3 years of experience in a front office management role, preferably within the hospitality industry.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
• Strong understanding of hotel operations and guest service principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in Microsoft Office Suite and property management software (PMS).
• Ability to work effectively under pressure and manage multiple priorities simultaneously.
• Strong attention to detail and accuracy.
• Positive attitude, professional demeanor, and a genuine passion for hospitality.

Compensation and Benefits:

The Quorum Hotel offers a competitive salary and benefits package commensurate with experience.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift
• Evening shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9035062106