Front Office Associate

A Front Office Associate in a hotel is responsible for providing excellent customer service and ensuring smooth operations at the front desk. They are the first point of contact for guests, handling tasks like check-in, check-out, reservations, and addressing inquiries and concerns. They play a vital role in creating a positive first impression and contributing to a memorable guest experience. Here's a more detailed breakdown of their responsibilities: Guest Interaction and Service:

• Greeting and Welcoming: Creating a warm and inviting atmosphere for guests upon arrival.
• Check-in and Check-out: Efficiently processing guest arrivals and departures, including verifying reservations, handling payments, and issuing keys.
• Reservation Management: Managing room bookings, modifications, and cancellations while maintaining accurate records.
• Answering Inquiries: Providing information about hotel services, amenities, local attractions, and assisting with guest requests.
• Handling Complaints: Addressing guest concerns and resolving issues promptly and professionally.

Operational Tasks:

• Telephone and Email Management: Answering calls, taking messages, and responding to guest inquiries through various channels.
• Cash Handling: Managing cash transactions, processing payments, and balancing cash drawers accurately.
• Room Assignment: Assigning rooms based on guest preferences and availability, considering special requests.
• Record Keeping: Maintaining guest information, updating records, and preparing reports as needed.
• Collaboration: Coordinating with other departments (housekeeping, maintenance, etc.) to fulfill guest requests and ensure smooth operations.

Essential Skills:

• Customer Service: Excellent interpersonal and communication skills to interact effectively with guests.
• Problem-Solving: Ability to address guest concerns and resolve issues efficiently.
• Attention to Detail: Ensuring accuracy in handling reservations, payments, and guest information.
• Teamwork: Collaborating with other hotel staff to provide a seamless guest experience.
• Adaptability: Handling a variety of tasks and situations with a positive attitude.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Expected Start Date: 20/07/2025