Front Desk Receptionist

Job Summary:

We are seeking a professional and welcoming Front Desk Receptionist to be the face of our establishment. You will be responsible for managing front desk operations, greeting guests, handling reservations, and ensuring excellent customer service throughout their visit or stay.

Key Responsibilities:For Hotel:

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Check guests in and out efficiently while ensuring accuracy in documentation.
• Manage reservations via phone, email, or walk-ins.
• Answer incoming calls and respond to guest inquiries and requests promptly.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready.
• Handle payments, issue receipts, and maintain a daily cash register.
• Maintain records of guests and update internal systems regularly.
• Assist with concierge services such as booking taxis, tours, and providing local information.
• Address guest complaints or concerns calmly and efficiently, escalating when necessary.

For Bar:

• Welcome guests as they enter the bar and guide them to available seating when required.
• Manage table or booth reservations and waitlists.
• Respond to guest inquiries related to menu items, events, or promotions.
• Answer phone calls related to reservations or general questions.
• Maintain a clean, organized, and presentable reception/waiting area.
• Coordinate with servers and bartenders to ensure a smooth guest experience.
• Handle customer feedback and provide a solution-oriented approach to resolve issues.

Requirements:

• High school diploma or equivalent; additional certification in hospitality is a plus.
• Proven experience in a receptionist or front desk role, preferably in hospitality.
• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Familiarity with hotel management systems (PMS) or POS systems is a plus.
• Proficient in MS Office; knowledge of reservation software preferred.
• Ability to work in shifts, including evenings, weekends, and holidays.
• Presentable and professional appearance.

Work Environment:

• Fast-paced hospitality environment.
• May involve standing for long periods and interacting with various types of guests.

Let me know if you’d like to customize this further based on whether it’s a high-end hotel, casual bar, or boutique establishment.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Experience:

• receptionist: 1 year (Required)