Front Desk Manager

The front desk manager is responsible for handling booking calls, guest check-ins and check-outs, and coordinating with all resort departments to ensure smooth operations and enhance guest experience. Additionally, maintaining accounts and providing reports to the resort manager are integral aspects of the role. The front desk manager must oversee the tidiness of the front desk area and ensure the availability of necessary stationery and materials. Timely and accurate customer service, addressing complaints, fulfilling guest requests, monitoring stock levels, ordering office supplies, and managing mail distribution are also key responsibilities. Requirements for the Front Office Manager role include a minimum of 2 years" experience in a similar position, a strong background in customer service, office management, and basic bookkeeping procedures. Proficiency in operating office machines such as fax machines and printers is essential. The ideal candidate should have practical knowledge of MS Office applications, particularly Excel and Word, and possess excellent oral and written communication skills in English. Strong interpersonal skills, organizational abilities, multitasking capabilities, and effective problem-solving skills are essential for success in this role. This is a full-time position with benefits such as a flexible schedule, Provident Fund, ESIC coverage, professional growth opportunities, and a healthy work environment. Additional benefits include provided food, health insurance, and fixed shift schedules with shift allowances. The work location is in person. Note: The job description provided is a general summary and may not encompass all duties and responsibilities required for the front desk manager position.,