Front Desk Executive

Front Desk Operations:

Job Overview:

We are seeking a dynamic and friendly Front Desk Executive / Receptionist to be the face of our co-working space. This role is pivotal in creating a welcoming and efficient environment for members, visitors, and staff. You will be the first point of contact for our community and play a key role in delivering a positive customer experience while supporting day-to-day front office operations.

Key Responsibilities:

Front Desk Operations:

• Manage front desk activities, including answering phone calls, responding to emails, and handling inquiries.
• Greet and welcome all members and visitors with warmth and professionalism.
• Maintain the reception area, meeting rooms, and common areas to ensure cleanliness and organization.

Facility Coordination:

• Coordinate with housekeeping, security, and facility teams for smooth daily operations.
• Keep in continuous touch with the Facility Manager regarding building maintenance and operations.

Member and Visitor Management:

• Manage member check-ins, visitor logs, and access control.
• Handle incoming and outgoing couriers and packages efficiently.

Scheduling and Administrative Support:

• Assist in scheduling and managing meeting rooms and event spaces.
• Support onboarding of new members and provide them with essential information.
• Assist with administrative tasks, data entry, and maintaining records.

Issue Resolution and Community Engagement:

• Escalate issues and feedback to the appropriate teams for timely resolution.
• Promote community events and support community engagement activities.

Client and Broker Interaction:

• Conduct continuous follow-ups with brokers and potential clients, including calling, emailing, and providing tours of the building.

Key Requirements:

• Proven experience in a similar front office, receptionist, or customer service role (preferably in hospitality or co-working).
• Excellent verbal and written communication skills.
• Warm, approachable personality with a customer-first attitude.
• Strong organizational and multitasking skills.
• Proficiency in MS Office and basic tech tools (experience with CRM or coworking platforms is a plus).
• Ability to remain calm and composed in a fast-paced environment.
• Minimum qualification: Graduate in any discipline.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Work Location: In person