104 Freshsales Jobs - Page 2

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 2 – 4 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. SKILLS Technical Leadership & Mentorship: Guiding, coaching, and upskilling other Solution Engineers. Advanced Solution Architecture & Design: Designing complex, multi-product solutions. Expert Product Demonstration & POC Delivery: Crafting and delivering tailored, high-impact technical presentations. Deep Technical Acumen: Expertise in SaaS, cloud platforms, APIs, integrations, and relevant Freshworks products. Complex Problem-Solving: Analyzing intricate customer challenges and devising effective solutions. Requirements Elicitation & Analysis: Advanced skills in understanding and documenting nuanced customer needs. RFP/RFI Response Management: Leading or significantly contributing to complex RFP/RFI responses. Communication & Presentation Skills (Advanced): Articulating complex technical details to diverse audiences, including executives. Stakeholder Management: Effectively interacting with and influencing internal (Sales, Product) and external (customer IT, executives) stakeholders. Sales Acumen: Strong understanding of the sales process and the SE's role in driving deals forward. Collaboration & Teamwork: Working effectively within the SE team and cross-functionally . Analytical Skills: Dissecting customer needs and technical issues methodically. Customer Relationship Management: Building trust and rapport with technical counterparts at customer organizations. Freshworks Platform Expertise (Preferred): In-depth knowledge of Freshworks products and their capabilities. Initiative & Proactiveness: Identifying areas for improvement and taking action. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description We are looking for a passionate and technically skilled Solution Engineer to be part of our Field Sales Support team. You will be instrumental in solving complex customer problems, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform. This role suits individuals with strong pre-sales experience who thrive on customer interaction, solutioning, and collaborating with internal teams to drive business outcomes. Pre-Sales Engagement & Customer Solutions: Engage with SMB, mid-market, and enterprise customers to understand their business and technical challenges. Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs). Address technical objections and ensure alignment with customer needs. Solution Design & Documentation: Participate in gathering requirements and scoping complex engagements. Create technical documentation including solution proposals, SoWs, and RFP/RFI responses. Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks. Collaboration & Execution: Collaborate closely with Sales, Product, Engineering, and Implementation teams. Align technical strategies with sales initiatives to accelerate deal closures. Continuously improve pre-sales tools, processes, and enablement assets. Customer Advocacy & Product Evangelism: Articulate the value and capabilities of the Freshworks platform to both technical and business audiences. Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor. Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance. Qualifications 3–12 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role. Strong background in SaaS, cloud technologies, APIs, and enterprise software environments. Proven experience designing and delivering technical demonstrations and POCs. Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions. Excellent communication and presentation skills, both written and verbal. Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). Familiarity with Freshworks products is a strong plus. Key Skills: Pre-sales consulting & technical storytelling Solution architecture & demo delivery API, integrations, SaaS product understanding Discovery, qualification & objection handling RFP/RFI response and technical documentation Stakeholder collaboration (Sales/Product/Engineering) Strong communication & relationship-building Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value. Deliver engaging and effective product training for IT admins and end users, empowering them to maximize adoption and achieve success. Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience. Qualifications What We’re Looking For Customer-centric mindset: passion for simplifying complexities and delivering measurable value.\ Technical Expertise: ITIL certification or equivalent knowledge of service management. Networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with APIs and identity providers like Active Directory. Problem-Solving Skills: Thrive in resolving challenges effectively. Strong Communication: Ability to explain technical concepts to non-technical audiences Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

The Role This is a full-time, salaried, remote position. We sell remotely, so you'll spend most of your time on the phone or video calls. We are looking for a high-energy, detail-oriented salesperson to join our sales team and play a key role in helping us scale our business. Responsibilities Run sales call with short deck presentations and detailed product demo Become a consultant to customers converting their compliance pain points to actionable insights & a successful sale and achieving quota consistently Execute your contract and commercial negotiations with your prospects and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage sales pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the SDRs to efficiently handle the MQLs and engage with marketing teams to improve conversion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed ATS_Sprinto Requirements 5 - 10 years of sales experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to get the maximum conversions. Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device New skill development pay Sales_POD ATS_Sprinto

The Role This is a full-time, salaried, remote position. We sell remotely, so you'll spend most of your time on the phone or video calls. We are looking for a high-energy, detail-oriented salesperson to join our sales team and play a key role in helping us scale our business. Responsibilities Run sales call with short deck presentations and detailed product demo Become a consultant to customers converting their compliance pain points to actionable insights & a successful sale and achieving quota consistently Execute your contract and commercial negotiations with your prospects and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage sales pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the SDRs to efficiently handle the MQLs and engage with marketing teams to improve conversion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed Requirements 5 - 10 years of sales experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to get the maximum conversions. Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device New skill development pay Sales_POD ATS_Sprinto

Job Title: Associate Digital Marketing Manager - Performance Marketing Location: Kolkata Industry: Eye Care / Healthcare Function: Digital Marketing Department: MARCOM Experience: 3–5 years of experience in digital/performance marketing roles, preferably in healthcare, wellness, or service-based industries Employment Type: Full-time Reporting To: GM – Digital Initiatives About the Role: We are looking for a data-driven, results-oriented Performance Marketing individual to lead and manage our digital marketing efforts aimed at promoting eye care services across various digital platforms. The ideal candidate will have a strong grasp of performance marketing strategies and campaign management, with a clear focus on generating leads and improving return on ad spends (ROAS). The ideal candidate should also have a strong command of Hindi, as the campaigns will target primarily Hindi-speaking audiences across digital platforms. Key Responsibilities: Strategy & Planning: Develop comprehensive digital marketing strategies and campaign plans to promote eye care services across platforms such as Google, Facebook, Instagram, WhatsApp, and mobile apps. Plan and execute paid marketing campaigns with a focus on driving leads, engagement, and brand awareness. Campaign Execution & Management: Launch and manage awareness and lead generation campaigns across digital channels including Google Ads, Meta (Facebook/Instagram), YouTube, Display Networks, in-app marketing and more. Partner with local influencers (lifestyle, health, parents) to promote eye check-up, facilities (hospitals). Use WhatsApp Business API to send appointment reminders & confirmations, broadcast health tips or offers, set-up Drip Campaigns, etc. Monitor performance daily and optimize campaigns based on KPIs such as ROAS, CTR, CPC, CPL, and conversion rates. Optimization & ROI Focus: Continuously test ad creatives, landing pages, targeting, and bidding strategies to maximize campaign effectiveness. Ensure campaign budgets are effectively utilized to achieve the best possible ROI. Analytics & Reporting: Track and analyze campaign performance using tools like Google Analytics, Meta Business Suite, and ad dashboards. Implement and manage UTM tracking protocols across all paid campaigns to ensure accurate source attribution. Set up and monitor conversion events in Google Analytics 4 (GA4) to measure campaign effectiveness across touchpoints. Generate insightful reports with clear performance metrics, and provide actionable recommendations for continuous improvement. Collaboration & Coordination: Work closely with the design, content, and tech teams to develop impactful ad creatives and landing pages. Coordinate with external vendors or agencies (if any) and ensure alignment with overall brand and campaign goals. Key Requirements: · Bachelor's degree in Marketing, Business, or a related field. A degree in Digital Media or Marketing, Data Analytics will be preferred. · 3–5 years of experience in digital/performance marketing roles, preferably in healthcare, wellness, or service-based industries. · Proven track record of managing and optimizing paid campaigns on Google Ads, Meta (Facebook/Instagram), and other platforms. · Strong understanding of campaign metrics, digital funnels, audience targeting, and A/B testing. · Strong understanding of UTM tracking, Google Analytics (GA4), and attribution models · Hands-on experience with conversion tracking, pixel implementation, and tag management (e.g., Google Tag Manager) · Proficiency in Hindi (spoken and written) is essential, as campaigns will target Hindi-speaking regions. · Ability to develop or adapt ad content and messaging in Hindi to ensure cultural and linguistic relevance. · Proficiency in tools like Google Ads Manager, Meta Business Suite, Google Analytics, and marketing automation platforms. · Analytical mindset with a focus on results, data insights, and cost-efficiency. · Excellent communication and project management skills. · Familiarity with platforms like WhatsApp Business API and hands-on experience in mobile app marketing · Experience using dashboard tools (e.g., Looker Studio, Power BI, Tableau, etc.) for campaign reporting · Experience in integrating marketing data into CRMs or analytics tools (e.g., HubSpot, Salesforce, FreshSales, Looker Studio, etc.) Key Performance Indicators (KPIs): Overall Brand Reach Growth – Percentage (%) increase in unique reach across all digital channels Percentage (%) increase in Leads generated through digital campaigns Number of quality leads generated - conversion rate of leads to patients Percentage (%) increase in website traffic other than Goole Organic Traffic ROAS (Return on Ad Spend) and overall campaign ROI.

Position : Presales Executive Location : Pune Key Responsibilities: ???? Pre-Sales Activities: ? Calling and understanding the client's business needs, pain points, and objectives ? ? Present tailored product demos showcasing WappBiz’s features and benefits. ? Collaborate with the sales team to convert marketing-qualified leads (MQLs) into sales-qualified leads (SQLs). ? Respond to product-related queries and RFPs with compelling proposals. ? Maintain CRM hygiene by logging interactions, call notes, and next steps. ???? Onboarding & Customer Success: ? Manage end-to-end onboarding for new clients – from account setup to training. ? Assist in API integrations or coordinate with tech support if needed. ? Provide product walkthroughs and documentation to ensure smooth adoption. ? Collect feedback to continuously improve the onboarding experience. ? Act as the voice of the customer to internal teams (tech, sales, support). ???? Cross-Functional Collaboration: ? Coordinate with the product, tech, and support teams to deliver on client expectations. ? Work closely with marketing to provide feedback on client pain points and feature requests. Ideal Candidate Profile: ? Strong communication and presentation skills – both written and verbal. ? Tech-savvy with a basic understanding of APIs, CRM tools, and digital marketing workflows. ? Problem-solver mindset with a customer-first approach. ? Prior experience in WhatsApp Marketing, CRM, MarTech, or SaaS tools is a strong plus. Tools You'll Use: ? CRM (e.g., Freshsales, HubSpot, Odoo) ? Zoom/Google Meet for demos ? WhatsApp Business API ? Google Workspace (Docs, Sheets, Slides) Why Join Us? ? Be part of a fast-growing SaaS platform backed by a passionate tech team. ? Opportunity to grow into a Customer Success or Sales Enablement role. ? Work with exciting brands across industries like real estate, healthcare, and retail. ? Collaborative, learning-first culture with a focus on innovation. Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Health insurance Compensation Package: Performance bonus Schedule: Day shift Work Location: Remote

Internship Period: 3 Months Work Hours: 10:00 AM – 7:00 PM Work Days: Monday to Saturday Stipend: Up to ₹10,000/month + Performance Bonuses About the Role We’re on the lookout for a passionate and persuasive Inside Sales Intern to join our B2C sales team. You will be the first point of contact for potential customers, helping them understand our offerings and converting leads into loyal users. This is a full-time internship with hands-on exposure to real-world sales practices. Key Responsibilities Call and follow up with inbound leads to drive conversions. Understand customer needs and pitch suitable plans/products. Maintain CRM entries and keep lead status up to date. Achieve daily/weekly calling and conversion targets. Collaborate with the marketing team for campaign feedback. Handle customer queries via phone, email, and WhatsApp. Who You Are A student or recent graduate with strong communication skills. Fluent in English and [insert local language if applicable]. Confident, self-driven, and willing to learn. Interested in a sales or customer-facing career. Familiar with Excel/Google Sheets and basic CRM tools. Bonus Points For Prior internship or experience in inside sales or telecalling. Knowledge of CRM systems like Zoho, Freshsales, or HubSpot. Perks & Learning Performance-based incentives & bonuses. Practical exposure to B2C sales strategy and CRM management. Certificate of Internship & Letter of Recommendation. Potential for Pre-Placement Offer (PPO) based on performance.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview: The Community Manager will play a key role in building, nurturing, and expanding our global customer community. This individual will serve as a champion of our customer base, working to foster engagement, encourage knowledge-sharing, and create a positive and inclusive environment where users feel valued and supported. You will be the voice of our customers and the bridge between their needs and our product teams, helping to shape the future of our platform. Key Responsibilities: Community Engagement: Develop and execute strategies to grow and engage a diverse, global community across forums, user groups, social media channels, and in-person or virtual events. Facilitate meaningful interactions and ensure customers feel heard and supported. Global Customer User Group Development: Implement a global user group framework which includes creation of user groups in key cities / regions, recruitment of chapter leaders, building and executive an annual community calendar, driving local engagement etc. Build and drive key business communities: Strategise and drive critical community development plans for business partners and resellers globally, by partnering with the local stakeholders and affiliate teams. Community Events & Meetups: Plan and host online and in-person events, including webinars, product demos, hackathons, and customer meetups, to foster deeper connections within the community. Moderation & Support: Lead and moderate customer discussions within online forums, user groups, and other community platforms. Provide guidance, answer questions, and ensure a positive, respectful environment for all members. Collaboration with Cross-Functional Teams: Work closely with the marketing, customer success, and product teams to align community efforts with business goals, and ensure seamless communication between customers and internal teams. Metrics & Reporting: Track community growth, engagement, and sentiment through key performance indicators (KPIs), such as active users, forum participation, and NPS scores. Provide regular reports and insights to leadership on community trends and opportunities for improvement. Qualifications Experience: 10+ years of experience in community management, customer success, or marketing, preferably within a SaaS or tech environment. Hands-on experience in creating, managing, growing user groups and actively participating in online communities, forums etc. is a must. Skills & Competencies: Strong written and verbal communication skills, with the ability to engage and inspire a global, diverse community. Experience with community management tools, CRMs, and social media management tools. Comfortable hosting and moderating virtual events and webinars. Ability to create compelling content (blogs, videos, webinars, etc.) that resonates with customers. Passionate about customer experience and building long-lasting relationships with users. Ability to analyze community data and provide actionable insights. Empathy, patience, and a collaborative mindset. Strong Individual Contributor Skills: Demonstrate a proactive approach to problem-solving, with the ability to analyze data, identify trends, and propose actionable recommendations for improving program effectiveness. Take ownership of initiatives and drive them to successful completion, while effectively managing priorities and deadlines in a fast-paced environment. Additional Information Working knowledge of industry-standard community management platforms (Insided, Khoros, VanillaForums etc.). Experience with CRM and analytics platforms (e.g., Salesforce, Google Analytics etc.). Familiarity with customer advocacy programs and user-generated content strategies. Excellent communication, presentation, and interpersonal skills. Experience in leading cross-functional teams and driving alignment towards common goals. Ability to thrive in a fast-paced, dynamic environment and navigate ambiguity. Comfortable with a global working model, alternating between partnering with local staff at NA, EU and India, with the ability to travel as needed. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description PM5 – Senior Manager, Data Analytics We are seeking a highly analytical and strategic Senior Manager, Marketing Analytics to lead our marketing analytics team and drive data-informed decision-making. This role will be responsible for developing and implementing analytics strategies that measure and optimize marketing performance across multiple channels, including paid media, content marketing, email, and SEO. The ideal candidate will have a deep understanding of B2B SaaS marketing metrics, data visualization, and statistical modelling, as well as experience collaborating cross-functionally with marketing, sales, product, and finance teams. Key Responsibilities: Develop and lead the marketing analytics strategy for demand generation to measure marketing effectiveness, customer acquisition, and ROI across all channels. Build, maintain, and optimize dashboards and reports to track KPIs, providing actionable insights for marketing and leadership teams. Analyze campaign performance, marketing funnel efficiency, and customer lifecycle metrics to drive data-driven recommendations. Partner with marketing, sales, and finance to forecast marketing impact, revenue contributions, and customer retention trends. Utilize statistical modelling, attribution analysis, and A/B testing to optimize marketing spend and campaign performance. Manage data pipelines and collaborate with data engineering teams to ensure accurate data collection and integration across platforms (e.g., Google Analytics, CRM, Marketing Automation platform, PowerBI, Looker). Identify trends, opportunities, and risks in marketing performance, presenting findings to key stakeholders. Develop segmentation strategies and customer journey analyses to improve lead conversion and customer engagement. Mentor and manage a team of marketing analysts, fostering a culture of curiosity, innovation, and continuous improvement. Qualifications 8+ years of experience in marketing analytics, preferably in a B2B SaaS environment. Master’s degree in Marketing, Business Analytics, Data Science, Statistics, or a related field. Expertise in marketing performance measurement, data modeling, and attribution methodologies. Proficiency with analytics tools such as Google Analytics, SQL, Python, R, Tableau, Looker, or other BI platforms. Strong understanding of marketing automation and CRM platforms (e.g., Marketo, HubSpot, Salesforce). Experience with A/B testing, cohort analysis, and customer segmentation techniques. Excellent problem-solving skills with the ability to translate complex data into actionable insights. Strong leadership and team management experience. Ability to communicate effectively with both technical and non-technical stakeholders. Highly organized with strong project management skills and the ability to work in a fast-paced environment. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship Job Description As a Learning & Development lead , you will take ownership of learning programs across the organization, especially for managers. From end-to-end operations to facilitation and enhancing learner experience, you will collaborate with HRBPs, business teams, and internal stakeholders to design, deliver, and continuously improve learning initiatives. You will also oversee LMS operations and curate learning pathways to strengthen leadership and individual contributor development. Key Responsibilities Facilitate engaging and interactive training programs (for managers and ICs) both in-person and virtually. End-to-end coordination and execution of learning programs (virtual, in-person, and blended formats). Partner with HRBPs and business leaders to drive nominations, learner participation, and program adoption. Design and refine learning content, including slides, facilitator guides, and microlearning modules. Manage LMS/LxP operations: assignments, completions, troubleshooting, and reporting. Generate dashboards, analyze learner feedback, and track program effectiveness and impact. Collaborate with internal teams and external vendors for seamless execution of initiatives. Curate relevant learning resources aligned to key skill areas, career stages, and roles. Qualifications 6 years plus experience in Learning & Development, preferably within fast-paced tech, SaaS, or product companies. Strong facilitation, instructional design, and program development skills. Excellent communication, stakeholder management, and organizational abilities. Highly capable of independently managing multiple projects with ownership, adaptability, and attention to detail. Proficient with LMS platforms, learning operations, and content coordination. Skilled in Google Workspace/Microsoft Office; familiarity with tools like Canva, Articulate, or basic video editing software is a plus. Additional Information Are passionate about employee development and creating impactful learning experiences. Bring structure, creativity, and energy to every program you manage. Enjoy collaborating across geographies, cultures, and time zones. Proactively seek feedback and leverage it to drive continuous program improvements. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

ob Title: Pre-Sales & Onboarding Specialist – WappBiz Location: Pune, On-site, Spine Road, Bhosari Experience: 1-2 Years Industry: SaaS / MarTech / Communication Technology Salary - 20-25k /Month About WappBiz (by Augment Works): WappBiz is a cutting-edge WhatsApp API solution by Augment Works designed to help businesses automate, streamline, and personalise communication with customers. We empower marketing and support teams to unlock WhatsApp's power through automation, CRM integration, and customer engagement strategies. As we grow our customer base, we’re looking for a dynamic individual who can bridge the gap between sales and customer success. Role Overview: We’re seeking a proactive Pre-Sales & Onboarding Specialist responsible for qualifying leads, conducting product demos, building client confidence, and ensuring smooth onboarding of new customers. This role is vital in creating a seamless customer experience from first interaction to platform adoption. Pre-Sales Activities: ● Calling and understanding the client's business needs, pain points, and objectives ● Present tailored product demos showcasing WappBiz’s features and benefits. ● Collaborate with the sales team to convert marketing-qualified leads (MQLs) into sales-qualified leads (SQLs). ● Respond to product-related queries and RFPs with compelling proposals. ● Maintain CRM hygiene by logging interactions, call notes, and next steps. 🚀 Onboarding & Customer Success: ● Manage end-to-end onboarding for new clients – from account setup to training. ● Assist in API integrations or coordinate with tech support if needed. ● Provide product walkthroughs and documentation to ensure smooth adoption. ● Collect feedback to continuously improve the onboarding experience. ● Act as the voice of the customer to internal teams (tech, sales, support). 🤝 Cross-Functional Collaboration: ● Coordinate with the product, tech, and support teams to deliver on client expectations. ● Work closely with marketing to provide feedback on client pain points and feature requests. Ideal Candidate Profile: ● 1-2 years of experience in Pre-Sales, Customer Onboarding, or SaaS Sales Support roles. ● Strong communication and presentation skills – both written and verbal. ● Tech-savvy with a basic understanding of APIs, CRM tools, and digital marketing workflows. ● Problem-solver mindset with a customer-first approach. ● Prior experience in WhatsApp Marketing, CRM, MarTech, or SaaS tools is a strong plus. Tools You'll Use: ● CRM (e.g., Freshsales, HubSpot, Odoo) ● Zoom/Google Meet for demos ● WhatsApp Business API ● Google Workspace (Docs, Sheets, Slides) Why Join Us? ● Be part of a fast-growing SaaS platform backed by a passionate tech team. ● Opportunity to grow into a Customer Success or Sales Enablement role. ● Work with exciting brands across industries like real estate, healthcare, and retail. ● Collaborative, learning-first culture with a focus on innovation.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Manage all activities of the pre-sales resources with a particular region. As a business partner with sales management, manages the organizational effectiveness, efficiency, and alignment of all technical resources with product revenue goals. Provides advice and counsel to sales management in the effective use and deployment of technical resources. Must maintain close alignment with sales, support and implementation functions. Ensures compliance of pre-sales documentation. Internally qualifies sales opportunities in terms of customer technical requirements, competition. Work closely with our SMB and mid-market customers to identify and solve their most critical business problems. Support the sales team by conducting discovery calls and product demonstrations for our active deals. User requirement gathering, analysis, and scope definition, Wireframing, Creating Proof of Concept (POC), RFP, RFI responses. Conduct effective requirements gathering to clearly identify customer problems. Build and deliver compelling technical demonstrations of the Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Be a lifelong learner and develop your skills continuously. Evangelize a refreshing user experience on the Freshworks platform Qualifications 4 – 7 years in Solution Engineering or in any technical role is a plus. Significant experience in technology sales with a demonstrated aptitude for technology at the business and technical level. Demonstrated operations and organizational skills implementing and driving best practices in multi-office, cross-functional organizations. Extensive expertise supporting mid-market customers and creating service/support strategies. Strong organisational and analytical skills. Outstanding interpersonal skills, with a proven record of successfully building collaboration around important initiatives. Strong written and verbal communication skills. Successful track record of working and influencing matrixes organizations. Flexible to work in any shift. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities: Strategically manage and expand major channel partnerships in EMEA, driving substantial revenue growth. Develop and implement comprehensive strategies for partner engagement, focusing on high-value opportunities in the EX/CX space. Collaborate with regional business heads and cross-functional teams to align partnership strategies with overall business objectives. Establish and maintain strong executive relationships with key partners, ensuring mutual growth and success. Partner program enhancements, enablement strategies, and performance metrics, to maximize partner engagement and revenue generation. Regularly review and adjust strategies to respond to market changes and partner feedback, ensuring alignment with company goals and partner needs. Qualifications Qualifications: Minimum 6-10 years of experience in SaaS or channel sales, with a focus on strategic partnership management in the EMEA market. Demonstrated success in developing and executing high-impact partner strategies. Strong ability to engage and influence C-level executives, with excellent presentation and communication skills. Proven track record of driving significant revenue growth through strategic partnerships. SaaS background is highly preferred, with a deep understanding of software and services alliances. Willingness to travel frequently to engage with partners and internal teams. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Job Description The Role As a Demo Engineer, you are the technical powerhouse and product storyteller of our sales team. You will be instrumental in achieving our revenue goals by providing exceptional technical and product expertise to our prospective customers. You will be responsible for understanding a prospect's business challenges and delivering compelling, customized product demonstrations that clearly articulate the value and ROI of our solution. This is a critical role that bridges the gap between our sales team and our product, requiring a unique blend of technical acumen, business sense, and outstanding communication skills. Key Responsibilities: Collaborate with Account Executives: Work alongside the sales team to strategize on account pursuits, understand customer needs, and prepare for prospect meetings. Lead Technical Discovery: Engage with prospects to uncover their technical and business requirements, identifying key pain points and opportunities where our platform can provide value. Deliver World-Class Demonstrations: Design and deliver engaging, value-driven product demonstrations to audiences ranging from technical staff to C-level executives. Build Custom Demo Environments: Configure and customize the demo environment with prospect-specific data and workflows to create a personalized and impactful experience. Act as the Product Expert: Serve as the primary technical point of contact for prospects, answering in-depth questions about product features, architecture, security, and integrations. Handle Technical Objections: Expertly address and overcome technical objections from prospects throughout the sales cycle. Support RFPs/RFIs: Provide detailed and accurate written responses for the technical components of RFPs (Request for Proposal) and RFIs (Request for Information). Be the Voice of the Customer: Act as a key liaison between the field and our Product/Engineering teams, channeling customer feedback to help shape the future of our product roadmap. Stay Ahead of the Curve: Continuously learn and maintain expert-level knowledge of our product, the competitive landscape, and industry trends. Qualifications What We're Looking For: Required Qualifications: 3-6 years of experience in a pre-sales, sales engineering, solutions consulting, or a similar customer-facing technical role, preferably within a B2B SaaS company. Proven ability to understand complex business problems and map them to technical solutions. Exceptional presentation and communication skills, with the ability to tell a compelling story and articulate technical concepts clearly to both technical and non-technical audiences. A natural curiosity and a passion for technology and problem-solving. Ability to manage multiple projects simultaneously in a fast-paced environment. Self-motivated, proactive, and able to work effectively in a collaborative team setting. Preferred Qualifications (Nice to Have): Experience with scripting languages (e.g., Python, JavaScript) for demo customization. Hands-on experience with REST APIs, webhooks, and common integration patterns. Familiarity with cloud platforms (AWS, Azure, GCP) and modern enterprise IT architecture. Experience working with global customers across different time zones and cultures. Knowledge of the [Your Industry Vertical] industry. Additional Information Skills Inventory: Demo Engineer I. Technical Acumen Product Knowledge: Demonstrates a deep understanding of the platform’s features, use cases, and limitations. Demo Environment Management: Shows the ability to set up, customize, and troubleshoot the standard demo environment. Scripting & Customization: Possesses the ability to write light scripts (e.g., using Python or JavaScript) to tailor demos or showcase integrations. API & Integrations: Can clearly explain and demonstrate how our APIs (e.g., REST) work and connect with other third-party systems. Cloud & Infrastructure Literacy: Understands basic concepts of cloud hosting (AWS/Azure/GCP), security principles, and data residency. Database Fundamentals: Has the ability to use basic queries (e.g., SQL) to manipulate data within the demo environment to make it relevant for prospects. II. Sales & Business Acumen Discovery & Qualification: Asks insightful questions to effectively uncover prospect pain points, budget, authority, and timelines. Value-Based Storytelling: Consistently connects product features back to a specific business value or ROI for the prospect. Objection Handling: Effectively addresses and reframes technical and business-related objections from prospective customers. Competitive Analysis: Understands key competitors in the market and can clearly articulate our unique differentiators. Needs Analysis: Demonstrates the ability to accurately map complex customer requirements to the platform's capabilities. III. Communication Skills Presentation & Demonstration Delivery: Presents with confidence, clarity, and energy, while effectively pacing the demo to engage the audience. Active Listening: Genuinely listens to the prospect's needs and challenges before formulating a response. Explaining Complex Concepts Simply: Can distill highly technical topics into simple, digestible terms for non-technical stakeholders. Written Communication: Writes clear, concise, and professional emails, RFP responses, and follow-up documentation. Internal Collaboration: Works effectively and builds strong relationships with Account Executives, Product, Marketing, and Engineering teams. IV. Personal Attributes Problem-Solving: Thinks on their feet to creatively solve unexpected issues or questions during live demonstrations. Curiosity: Shows a strong and genuine desire to learn about the customer's business, our product, and new technologies. Composure Under Pressure: Stays calm and professional when facing tough questions or technical difficulties. Proactiveness / Self-Starter: Manages their own schedule and workload effectively without needing constant supervision. Customer Empathy: Genuinely seeks to understand and is driven to solve the customer's core problems. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

About Freshworks: Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (EX). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Responsibilities Build scalable backend services that handle millions of transactions reliably. Own the full development lifecycle: from high-level design to deployment and debugging. Write clean, modular, and testable code—optimised for both readability and performance. Apply deep OOPS concepts and design patterns to solve real-world engineering problems. Ensure systems are tuned for high availability, fault tolerance, and observability. Collaborate with cross-functional teams (Product, Frontend, SRE) to deliver customer value fast. Follow engineering best practices and elevate overall code quality. Troubleshoot performance bottlenecks in production and drive long-term stability improvements. Requirements 3 to 5 years of experience building and scaling backend systems in fast-paced product teams. Data Structures & Algorithms (DSA): Expertise in selecting optimal data structures and developing efficient, optimized code including time/space complexity trade-offs. Deep knowledge of REST APIs. Problem Solving & Logical Analysis: Ability to clearly articulate thought processes, decompose complex problems, and engineer effective solutions. Object-Oriented Design (OOD): Strong command of OOP principles, designing extensible code, and applying SOLID principles. System Design (High-Level Design - HLD & LLD): Proven ability to contribute to design scalable, highly available, and fault-tolerant end-to-end systems, including APIs, schema, and data models. Exposure to RDBMS, caching strategies, distributed queues, and microservices. Exposure and experience with AI tools and technologies to improve efficiency Ownership & Collaboration: Demonstrates strong ownership, collaborates effectively. Qualifications Qualifications Degree in Computer Science, Engineering, or a related technical field. You’re skilled at balancing fast delivery with long-term scalability. You think clearly in code and architecture diagrams. You’ve shipped features at scale and supported them in production. You love working in collaborative, agile teams. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Roles and responsibilities: 1. Cold Calling & Lead Conversion Personally make 75–100 calls/day to cold/warm leads. Qualify and convert B2B and B2C customers over the phone. Explain services like bulk diesel delivery, ATD Blue, emergency fuel, and memberships. 2. CRM & Calling Data Management Maintain lead pipeline in a CRM (Zoho, HubSpot, LeadSquared, etc.). Track daily call status, follow-ups, and outcomes. Use auto-dialer, call logging tools, and WhatsApp Business for outreach. 3. Multi-Channel Sales Communication Send emails, WhatsApp messages, SMS follow-ups. Use templates to automate communication at scale. Create lead nurturing sequences and follow-up schedules. 4. Training & Team Implementation Train new telesales executives (scripts, objection handling, CRM usage). Design onboarding plans and sales SOPs. Monitor team calls and provide feedback. 5. Sales Reporting & Process Optimization Track KPIs like call-to-conversion rate, lead aging, and daily productivity. Suggest improvements in pitch, follow-up timing, or CRM flows. Ideal Candidate Profile Experience: 4–6 years in inside sales/telesales, preferably in logistics, SaaS, fintech, or D2C. Personality: Aggressive caller, structured communicator, results-oriented. Skills: CRM: Zoho, HubSpot, or Freshsales Dialers: Exotel, Ozonetel, MyOperator Communication: Email, WhatsApp Business, SMS tools Tools: Google Sheets, basic Excel, Trello/ClickUp (optional for managing team tasks)

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies–– that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press, including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description We are seeking a visionary and innovative Principal Engineer to join our dynamic team in Bengaluru, India. As a Principal Engineer, you will play a crucial role in shaping our technical direction, leading complex projects, and mentoring junior engineers. This position offers an exciting opportunity to work on cutting-edge technologies and drive architectural decisions that will have a lasting impact on our organization. Lead the design and implementation of large-scale, complex software systems Collaborate with cross-functional teams to define and execute technical strategies Provide technical leadership and mentorship to engineering teams Develop and maintain software architecture standards and best practices Conduct code reviews and ensure high-quality software delivery Identify and evaluate new technologies to improve our technical capabilities Participate in high-level technical discussions and decision-making processes Drive innovation and continuous improvement in our engineering practices Contribute to the company's technical vision and long-term roadmap Represent the engineering team in meetings with stakeholders and clients Qualifications Bachelor's or Master's degree in Computer Science, Software Engineering, or related field 15+ years of software engineering experience, with a proven track record of leading complex technical projects Strong programming skills in multiple languages and expertise in software architecture and design patterns Proficiency in cloud computing platforms (e.g., AWS, Azure, GCP) and experience with distributed systems and microservices architecture Knowledge of DevOps practices and tools, and familiarity with Agile methodologies Deep understanding of software development lifecycle and expertise in scalable and high-performance systems Strong problem-solving and critical thinking skills, with the ability to analyze complex technical challenges Excellent communication and leadership abilities, capable of influencing and driving technical decisions across teams Experience mentoring and guiding junior engineers Knowledge of industry best practices and emerging technologies Relevant technical certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect) are a plus Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Maintain contracts in contracts repository: updated with parent -child linkage, meta data, validate executed contracts. Identify and tracks issues, coordinate and track remediation action with global SS team, vendor, risk teams and business stake holders till closure. Support and execute efficient processes: I. To support locating and understanding how to upload manage and retrieve documentation across internal tools. II. Support ad-hoc projects on contract management and administration – transition to new tool etc. III. Exposure to ERP tools, preferably Coupa: including all modules of procure to pay cycle from vendor set-up to payment process. IV. Exposure to procure to pay cycle, purchase order/contract processing, data analysis and reporting catalogue management and vendor management. V. Deep understanding of contract review process, contract templates and contract clauses especially master agreement, NDA’s, amendments etc. Review basic contractual documents (PO, work orders, service orders) from a contractual and commercial perceptive to ensure compliance with company policies and practices. Experience working with globally distributed internal and external teams. Collaborates XFN teams to meet the objective, business controls and compliance requirements. Review of contracts from a commercial perspective, to ensure value for money and reduced risk for the organisation. Negotiate cost structure across multiple spend categories to drive savings and avoidance for the organisation. Contributing to the creation and maintenance of spend category strategies. Manage and support the vendor relationship, contract and high-level sourcing of top spend categories where the products, services or vendors are used across multiple sites or business units. Be process driven and project focused with ability to prioritise and get projects completed in set timeframe. Prioritize workload under direction of your line manager to meet the changing demands of the business and the market Qualifications BA/BS degree 5+ years of related experience Experience with Netsuite & Coupa (or other ERP systems) Experience working with contract documents such as Statements of Work, Master Service Agreements, Amendments etc Ability to take initiative, work flexibly, and collaborate with cross functional partners Goal oriented team player Ability to see the big picture and work with a team to prioritize requests Strong customer service focus, written and verbal communication skills, and attention to detail Ability to learn quickly in a dynamic environment Ability to provide support to global teams and collaborate across time zones Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

Sprinto is a leading platform that automates Security compliance & works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard. By raising the bar on security, Sprinto ensures compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence. We are a team of 170+ employees & more than hundreds of customers across 25+ countries . We are funded by top investment partners & have raised 11.5M USD . The Role Consultant helping customers with compliance pain points, transforming challenges into actionable insights for successful renewals/expansions. Spearheaded sales calls, product demos, and negotiate contracts. Collaborate with CSM team for seamless transitions, maintain CRM hygiene, become a platform expert, strategise with CSMs for large accounts, and manage customer expectations through cross-functional engagements. Ensure deliverables' completion. Responsibilities Become a consultant to customers converting their compliance pain points to actionable insights, leading to a successful renewal / expansion Run sales calls with short deck presentations and detailed product demonstrations Execute multi-stakeholder renewal and expansion conversations Execute contract and commercial negotiations with customers and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage deal pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the CSMs to efficiently handle large accounts and engage with marketing teams to improve revenue retention and expansion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed Requirements 2+ years of Sales or Account Management experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to balance customer experience and revenue maximisation tactfully Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device Education Reimbursement Policy Sales_POD Show more Show less

Minimum Required Experience : 1 year Full Time Skills communication skills Description Inside Sales team Position Details Role: Inside Sales – Pre-Sales Executive / Manager Location: Hyderabad (Work from Office) Working Hours: 09:00 AM to 06:00 PM Working Days: Monday to Saturday (6 days/week) Vacancies: 10 (females preferred) Salary Range: ₹20,000 – ₹30,000/month (Based on skills & experience) KRAs: Engage with potential B2B school clients over phone/email, generated through digital campaigns and online research. Qualify leads by understanding customer needs, budget, and decision-making timelines. Conduct web-based research to generate new leads and build a prospect pipeline. Maintain accurate and detailed records of conversations in CRM. Coordinate with the support team to schedule product demos. Work closely with the field sales team to ensure timely follow-ups and closures. Share relevant product and curriculum solution information with school stakeholders. KPIs: Minimum 80–100 tele-calls per day 25–30 qualified leads generated per week 20% conversion rate of qualified leads to demos scheduled Daily CRM data accuracy and update compliance Lead response time within 2 working hours Candidate Eligibility Requirements: Experience: Minimum 1 year in B2B EdTech sales (mandatory) Education: Any graduate (MBA preferred) Skills: Excellent communication in English (both spoken and written) Telecalling experience in a target-driven environment Proficiency in basic web research and use of CRM tools (like Freshsales, Salesforce, Zoho, etc) Social media marketing knowledge (preferred) Strong interpersonal and convincing skills

About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Job Description Overview - We are currently looking to hire high-potential BDMs. This position is an integral part of our sales engine. BDMs are focused on the front end of the sales cycle and are the face of Freshworks. The BDM team is responsible for identifying opportunities and generating a sales pipeline. This role is based out of Bangalore. Responsibilities (What you'll be expected to do) - Generate qualified opportunities for the company by rigorously prospecting andresearching in the assigned region/market. Do rigorous research on assigned accounts, and build an effective sales pipeline. Strike and initiate conversations with high-profile personas of companies you are prospecting. Be the face of Freshworks and pitch the company and our products to the prospects. Come up with creative emails and campaigns to draw the attention of prospects. Qualifications Requirements (What we look for in candidates): Must-haves - 4+ years of work experience in any customer-facing sales/BD role Willingness to work in-office for 5 days a week Clear, concise, and effective written and oral communication skills. Empathy towards customers and understanding their needs. Interest, curiosity, and openness to learning new technologies. Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers. Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment. Ability to handle rejections and stay focused and driven. Ability to multi-task and manage your tasks effectively. Ability to ask the right questions and qualify a customer's needs Ability to ask open-ended questions and understand the customer's pain points Ability to do a PowerPoint presentation and explain the capabilities of our products to customers Understand the Regional nuances of designated market Experience in cold calling Understanding the Sales metrics and numbers Capture Minutes and Meetings and update CRM Meticulously. Good to have - Prior work experience in B2B SaaS product companies in domains relevant to Freshworks' suite of products. Experience with the North America Market Prior exposure to tools like LinkedIn Sales Navigator, Discover Org, ZoomInfo, etc. The proven track record of consistency in overachieving targets. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. Show more Show less

The Role This is a full-time, salaried, remote position. We sell remotely, so you'll spend most of your time on the phone or video calls. We are looking for a high-energy, detail-oriented salesperson to join our sales team and play a key role in helping us scale our business. Responsibilities Run sales call with short deck presentations and detailed product demo Become a consultant to customers converting their compliance pain points to actionable insights & a successful sale and achieving quota consistently Execute your contract and commercial negotiations with your prospects and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage sales pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the SDRs to efficiently handle the MQLs and engage with marketing teams to improve conversion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed Requirements 5 - 10 years of sales experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to get the maximum conversions. Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device New skill development pay Sales_POD Show more Show less

The Role This is a full-time, salaried, remote position. We sell remotely, so you'll spend most of your time on the phone or video calls. We are looking for a high-energy, detail-oriented salesperson to join our sales team and play a key role in helping us scale our business. Responsibilities Run sales call with short deck presentations and detailed product demo Become a consultant to customers converting their compliance pain points to actionable insights & a successful sale and achieving quota consistently Execute your contract and commercial negotiations with your prospects and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage sales pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the SDRs to efficiently handle the MQLs and engage with marketing teams to improve conversion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed Requirements 5 - 10 years of sales experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to get the maximum conversions. Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device New skill development pay Sales_POD Show more Show less

The Role This is a full-time, salaried, remote position. We sell remotely, so you'll spend most of your time on the phone or video calls. We are looking for a high-energy, detail-oriented salesperson to join our sales team and play a key role in helping us scale our business. Responsibilities Run sales call with short deck presentations and detailed product demo Become a consultant to customers converting their compliance pain points to actionable insights & a successful sale and achieving quota consistently Execute your contract and commercial negotiations with your prospects and bring them to a close Work closely with the CSM team to ensure a smooth transition for new customers Maintain CRM hygiene and manage sales pipeline to forecast revenues accurately Become a product expert across our entire platform and understand our competitor landscape Devising strategies with the SDRs to efficiently handle the MQLs and engage with marketing teams to improve conversion rates Manage customer expectations through cross-functional interactions and ensure that the deliverables are completed Requirements 5 - 10 years of sales experience, particularly in B2B SaaS markets Strong communication and presentation skills - solid writing skills are a must! Ability to think on your feet — you’re someone who can figure out creative ways to get the maximum conversions. Can break down complicated technical matters and understandably explain them Adaptable and comfortable with a fast-paced environment Adept at using any CRM – Freshsales, Salesforce, HubSpot, to manage & track pipelines Able to engage in a technical conversation with the CTO/Head of Engineering to understand their requirements Prior experience selling to the US or a foreign audience is a plus Benefits Remote First Policy 5 Days Working With FLEXI Hours Group Medical Insurance (Parents,Spouse,Children) Group Accident Cover Company Sponsored Device New skill development pay Sales_POD Show more Show less