Freight Broker

Title: Freight broker

Shift- 5:30pm to 2:30am

Monday to Friday

Location- Quark atrium, Phase 8B, sector 74, Mohali

Must have minimum 6 months of experience in USA freight brokerage.

Key Responsibilities:

• Freight Coordination:

   Act as the main liaison between shippers and carriers, coordinating the logistics of moving goods from origin to destination.

• Carrier Network Management:

   Develop and maintain a strong network of reliable carriers. Negotiate rates and ensure available capacity to meet customer requirements.

• Customer Interaction:

   Provide excellent customer service by managing client expectations, answering inquiries, and resolving issues promptly.

• Negotiation:

   Negotiate freight rates, terms, and conditions with carriers and customers to ensure competitive pricing and effective solutions.

• Problem Solving:

   Handle any issues that arise during transit, including delays, damages, or claims, ensuring resolution and customer satisfaction.

• Compliance & Documentation:

   Ensure all shipments comply with regulations and maintain accurate documentation of transactions, invoices, and customer interactions.

• Market Research:

   Stay updated on industry trends, rates, and competitor activities to adjust strategies and maintain competitive pricing.

• Sales Support:

   Assist with the generation of new business through client outreach, referrals, and the development of long-term relationships.

• Tracking & Reporting:

   Monitor the status of shipments and provide updates to clients as needed. Track key performance metrics and report on freight activity.