Floor Manager / MIS Executive

Victomark Private Limited

1 - 31 years

2 Lacs

Salt Lake City, Kolkata/Calcutta Region

Posted:1 week ago| Platform: Apna logo

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Skills Required

resolve management communication training coaching reports analyze data support crm report automation

Work Mode

On-site

Job Type

Full Time

Job Description

Floor Manager:- Supervise the floor operations and ensure smooth day-to-day activities. Handle a team of executives and monitor performance closely. Ensure daily targets and quality benchmarks are met. Resolve on-floor issues and escalate complex problems to senior management. Coordinate with clients and handle communication effectively. Provide training, coaching, and feedback to team members. Maintain discipline and boost team morale. MIS:- prepare and maintain daily, weekly, and monthly MIS reports. Analyze data to support decision-making and performance improvement. Manage CRM entries and ensure data accuracy. Track team performance, call volumes, and productivity reports. Coordinate with team leads to collect and consolidate data. Handle day-to-day tasks including report automation and data clean-up. Assist management with operational insights and dashboards.

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