Firstsource Hiring fresher For Email Process

Firstsource

0 - 5 years

0 - 2 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Non Voice Blended Process Email Support Customer Service Non Voice Process International Non Voice Semi Voice Chat Support Bpo Non Voice International Chat Process Email Process Chat Process Communication Skills Customer Support CSE Chat International Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities:

Monitor and manage high volumes of inbound and outbound emails related to telecom services such as billing, service activation, complaints, technical support, and promotions.
Respond promptly to customer inquiries, ensuring accurate and clear communication.
Categorize and prioritize emails based on urgency and nature of requests.
Coordinate with technical, sales, and support teams to resolve customer issues efficiently.
Maintain detailed records of email communications and customer interactions in CRM or email tracking systems.
Escalate unresolved issues to appropriate departments or higher management.
Assist in drafting email templates and standard operating procedures (SOPs) for common queries.
Ensure compliance with telecom regulations and company policies in all email communications.
Generate reports on email process metrics such as response time, resolution time, and customer feedback.
Continuously improve email communication workflows and processes.
Understanding of telecom products, services, and terminology is an advantage.

Excellent communication and interpersonal skills
Candidates with a
B.Com, B.B.A, B.A
, or
any Postgraduate degree
and
experience in Customer Support
are welcome to apply.
Please bring the original physical copy of any of your identification documents for verification.
B.TECH , B.Sc, Any Post Graduation freshers are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walkin.

Disclaimer:

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