Field Service Engineer

1 - 3 years

3 - 4 Lacs

Posted:20 hours ago| Platform: Naukri logo

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Work Mode

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Job Type

Full Time

Job Description

Service Support Engineer - Field Work CBU O&M

Key Responsibilities:

Handling O&M Projects:

  • Manage and oversee the operations and maintenance (O&M) projects, ensuring all aspects of service delivery are met efficiently and in line with customer requirements.
  • Coordinate with internal teams to ensure timely execution of O&M tasks across all field sites.

Complaint Management and Downtime Resolution:

  • Respond to client complaints and service issues in a timely and efficient manner, minimizing downtime and ensuring quick resolution.
  • Ensure that all complaints are logged, tracked and addressed within the defined service level agreements (SLAs).
  • Analyse recurring issues or complaints and work towards identifying root causes.
  • Implement corrective actions and preventive measures to reduce the recurrence of the same complaints and improve overall service performance.

Operator Troubleshooting and Training:

  • Perform troubleshooting activities to resolve technical issues faced by operators.
  • Provide hands-on training to operators on the proper operation, maintenance and troubleshooting of equipment and systems, ensuring that they are well-equipped to handle day-to-day challenges.
  • Evaluate Operators Performance, prepare their Job Descriptions (Level Wise), Communicate with them.
  • Increasing Operators Efficiency to ensure maximum Productivity.

Client Communication and Feedback:

  • Maintain open and effective communication with clients to understand their concerns, provide updates, and gather feedback on service quality.
  • Use client feedback to improve service delivery, ensuring high levels of customer satisfaction.
  • Relationship Building with each client to retain them & aim for long term contracts.

Preventive and Breakdown Maintenance:

  • Oversee and ensure proper execution of preventive maintenance tasks according to the maintenance schedule.
  • Effectively manage breakdown maintenance, ensuring that issues are addressed quickly to minimize operational downtime.

Record Keeping:

  • Maintain accurate records of all preventive maintenance work conducted, ensuring detailed logs are updated regularly.
  • Document the work performed during breakdown maintenance and keep track of any modifications or repairs made.
  • Gross Margin Analysis for each site on monthly basis, track profitability & take necessary action to Augment it.

Manpower Handling:

  • Oversee and manage the field service team, ensuring adequate manpower allocation for service tasks.
  • Provide guidance and direction to field operators, ensuring they adhere to safety standards and operational protocols.
  • Ensure proper deployment of manpower to meet site-specific requirements and customer needs.
  • Ensure that the Compliances are followed at all levels.
  • Ensure that there is optimum job satisfaction at Operators level.

Handling O&M Projects:

  • Self-Knowledge upgradation on Industrial effluent & large capacity STPs
  • Act as aa Helping hand to O&M Sales Team on technicalities of Small, Medium & Large Size Plants.
  • Push Existing contracts to convert into Fully Automatic STPs to reduce Manpower requirement.
  • Maintain Statistical analysis on upcoming projects under commissioning & tap them for expanding O&M Business.
  • Importantly maximise use of Software to reduce manual work.

Skills and Qualifications:

  • In-depth knowledge of preventive and breakdown maintenance processes.
  • Strong understanding of electrical systems, components, and safety standards.
  • Experience in managing field teams and coordinating manpower for service delivery.
  • Ability to handle multiple tasks, work independently, and manage time effectively.
  • Willingness to travel to field sites
  • Must be available to address urgent issues and complaints during service hours and outside of regular office hours, as needed.
  • May require working in diverse environmental conditions and at remote locations
  • Problem-Solving Skills
  • Ethical & Confidential Approach
  • Good Communication Skills
  • Efficient decision-making skills
  • Should be a Go Getter & have a Pro Active Approach
  • Continuous Training to Team
  • Identify Skills & upgrade Team Members efficiency.

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Flow Dynamics India

Engineering & Consulting

Bangalore

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