F&B General Manager (Luxury Coffee Chain) - New Store Opening and City Operations

Job Description

Responsibilities:1. Sales Growth: Drive sales performance by working closely with store managers to ensure continuous per-store growth, identifying opportunities to boost revenue.2. Operational SOP Compliance: Ensure that all operational Standard Operating Procedures (SOPs) are adhered to consistently across all stores, maintaining high-quality standards.3. Audit Excellence: Manage and monitor store audit processes, ensuring all stores achieve excellent audit scores and maintain operational efficiency.4. P&L Ownership: Take full ownership of Profit & Loss (P&L) for the city’s operations, working to optimise costs and maximise profitability.5. Zomato Ratings Management: Regularly monitor and improve Zomato ratings by ensuring high service and product quality, engaging with customer feedback proactively.6. Customer Satisfaction: Enhance customer satisfaction scores by ensuring superior in-store experiences and addressing customer concerns efficiently.7. Repair Resolution: Implement a fast, cost-effective resolution system for any maintenance and repair issues that arise during store setup.8. Process Innovation: Continuously identify and implement new processes and systems to improve metrics such as kiosk storage efficiency and overall throughput in stores.9. Staffing Management: Ensure that each kiosk is adequately staffed and proficiently trained at all times to meet operational requirements and provide excellent customer service. Good to have:- Proven experience in managing city-wide operations or multi-store management.- Strong understanding of P&L management and cost optimization.- Familiarity with auditing processes and operational SOPs.- Experience in NSO management, with a focus on seamless execution.- Ability to innovate and improve operational processes.- Excellent communication and leadership skills.