JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Title
Manager - Facilities
Business unit
IFM
Reporting to
Key stakeholders
IFM Team
Direct reports
Duties & responsibilities
Assist SFM (Account Manager) in service delivery in accordance with client KPIs and SLA
Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensuring an adequate supply of materials and service for the proper operation of the buildings
Co-ordinate with Building Managers & the Business Units on Project issues
Manage a programme of weekly inspections for the property to ensure correct building operations, energy conservation and cleanliness is upheld
24/7 emergency call support and site attendance is required
Recommend continuous quality improvement practices across the region, ensuring initiatives in one country are followed up in the other parts of the region to maximize the benefits to Client
Any responsibility/ task given by the client/ Manager, going forward will be a part of the JD.
Performance objectives
Risk Management
Ensure full compliance with all local and governmental regulations and legislations
Assist Account manager in ensuring site risk management programs including audits are implemented and maintained
Adhere to escalation and incident reporting procedures
People Management/ Engagement
Ensure high staff morale, trust and work ethics
Co-ordinate with the Account Manager - on the implementation of FM Procedures and train FM staff
Ensure an environment that supports teamwork, co-operation and performance excellence within team
Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site client’s expectations are met though high levels of customer service
Build and develop effective client / stakeholder relationships across multiple levels of the organisation
Provide a cooperative environment with client and customers, ensuring high levels of engagement
Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service
Proactively understand the customers/ employees needs and act on them before being requested
Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget
Understand the vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
Key skills
- Client Focus & Relationship Management
Team leadership
Project Management & Organizational Skills
Employee specification
- Any Graduate with 8+ yrs of min exp in facility management
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
