Executive - Customer Support - International Voice Process

0 - 1 years

0 - 1 Lacs

Bengaluru / Bangalore Karnataka India

Posted:1 month ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities: Respond to customer queries via voice, chat, and email channels Resolve routine and complex issues with professionalism Participate in training and upskilling programs Escalate concerns per escalation matrix and follow up Key Deliverables: Consistent achievement of service quality benchmarks Effective use of internal systems for issue tracking Adherence to shift and work discipline protocols Maintain positive customer satisfaction metrics

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Shashwath Solution logo
Shashwath Solution

Information Technology

Bangalore

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