Executive - Customer Happiness Team

Mosaic Wellness

1 - 7 years

1 - 7 Lacs

Mumbai Maharashtra India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Customer Servicing Documentation Good Communicater Productivity Problem-solving Inbound Calling

Work Mode

On-site

Job Type

Full Time

Job Description

Executive - Customer Happiness Team

Customer Happiness Executive

Key Responsibilities:

Customer Interaction:
Maintain a positive, empathetic, and professional attitude, responding promptly to inquiries through various channels.
Issue Resolution:
Acknowledge and resolve customer complaints efficiently.
Product Knowledge:
Possess in-depth knowledge of products to answer customer questions thoroughly.
Process Management:
Process orders, forms, applications, and requests accurately.
Record Keeping:
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Internal Collaboration:
Communicate and coordinate with colleagues as needed to resolve issues.
Process Improvement:
Provide feedback on the efficiency of the customer service process.
Customer Satisfaction:
Ensure high customer satisfaction by providing professional and supportive service.

Qualifications:

High school diploma, general education degree, or equivalent.
Ability to remain calm and composed when customers are stressed or upset.
Comfortable and proficient with computer usage.
Experience working in a customer support role.

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