Job Title: Process Excellence Manager ???? Location: Bengaluru | ???? Department: Operations | ???? Reports To: General Manager - Operations Strategy About the Role: Are you passionate about driving efficiency, optimizing workflows, and standardizing processes We are looking for a Process Excellence Manager with 5-7 years of experience in process improvement, standardization, and operational excellence . If you thrive on solving complex challenges and transforming processes within customer support, telesales, verification, and collections operations , this is the perfect opportunity for you! What You'll Do: ???? Lead process transformation Define, standardize, and improve key operational processes for efficiency and scalability. ???? Map & document workflows Develop SIPOC, Swim lanes, VSM, Desktop Procedures , and other process documentation. ???? Set & track KPIs Design performance metrics, monitor progress, and drive corrective actions for continuous improvement. ???? Identify inefficiencies Conduct gap analyses, risk assessments, and deep-dive process evaluations. ???? Collaborate & innovate Work with leadership and cross-functional teams to implement automation & digital solutions . ???? Drive Six Sigma projects Apply Lean, Six Sigma (DMAIC, DMADV), RCA, FMEA, Fishbone techniques to improve operational effectiveness. ???? Mentor & Train Foster a culture of continuous improvement by upskilling teams in process excellence. What You Need to Succeed: ? Six Sigma Black Belt Certification & strong expertise in Lean & Agile methodologies . ? Expertise in process mapping tools & techniques. ? Proficiency in statistical tools like Minitab, SPSS, R , or similar. ? Proven track record of leading process improvement initiatives with measurable impact on efficiency, cost, and quality. ? Strong project management & stakeholder engagement skills to drive multiple initiatives in parallel. Why Join Us ???? Be at the forefront of operational excellence, shaping the future of our business processes. ???? Work with a dynamic team that values innovation, efficiency, and impact . ???? Drive high-impact projects that enhance business performance and customer experience. Ready to elevate processes and create lasting impact Apply now and be a part of our journey toward operational excellence! ????

Job Title: Collections Executive Location: KR Puram, Bangalore Salary: ?16,000 (Fresher) | ?20,000 (Experienced) + ?5,000 Incentives Age Criteria: 20 to 29 Years About the Role: We are looking for a proactive and results-driven Collections Executive to join our team. In this role, you will be responsible for managing overdue accounts, negotiating payment plans, and ensuring timely collections while maintaining strong customer relationships. Key Responsibilities: Review and manage the company's debtor list. Contact customers regarding overdue payments and provide suitable payment solutions. Negotiate and finalize payment plans to ensure smooth collections. Maintain accurate records of customer payments and prepare financial statements. Issue final notices and escalate cases for legal action when required. Address customer queries and coordinate with lawyers and insurance agencies for payment facilitation. Ensure compliance with state debt collection laws and internal policies. Required Qualifications & Skills: Education: PUC with 6 months to 1 year of experience (mandatory) OR Graduate (Freshers welcome). Experience: Prior experience in collections or customer service preferred. Strong negotiation, communication, and problem-solving skills. Knowledge of accounting procedures, payment plans, and relevant laws. Proficiency in office and accounting software. Languages: English & Hindi (mandatory). Patience, resilience, and ability to handle challenging customer interactions. Why Join Us Attractive salary with performance-based incentives. Career growth opportunities in a fast-paced industry. Work in a prime Bangalore location KR Puram. If you have the skills to drive collections efficiently while maintaining professionalism, apply today! ????

Job Title: Customer Support Executive Fintech Location: KR Puram, Bangalore Experience: Fresher to 3 Years Employment Type: Full-Time Job Overview: We are looking for a Customer Support Executive to join our fintech team in KR Puram, Bangalore . This role involves handling customer interactions, resolving queries, and ensuring a seamless experience with our financial products and services. If you have strong communication skills and a passion for customer success, we'd love to hear from you! Key Responsibilities: Customer Interaction: Handle inbound and outbound calls, assisting customers with fintech products, services, and account-related queries. Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently to ensure a positive experience. Product Guidance: Educate customers about product features, benefits, and usage. Account Assistance: Support customers with balance inquiries, transaction status, account setup, and other account-related concerns. Escalation Management: Escalate unresolved or complex issues to relevant teams for prompt resolution. Documentation: Maintain accurate records of customer interactions, feedback, and resolutions in the company's CRM system. Customer Feedback: Gather insights from customers to enhance our products and services. Compliance and Security: Ensure all interactions comply with regulatory and data security standards. Cross-Department Collaboration: Work closely with technical support, product, and compliance teams for seamless issue resolution. Eligibility Criteria: Age Requirement: 20 to 29 years Education: Any graduate (Business, Finance, IT, or related fields preferred) Experience: Freshers: Welcome to apply Experienced: 1-3 years of customer support experience (preferably in fintech or SaaS) Skills Required: Strong verbal and written communication skills Ability to handle high-pressure situations professionally Familiarity with CRM tools and ticketing systems is a plus Knowledge of fintech products, banking, or payment processing is an advantage Salary & Benefits: Fresher Salary: ?16,000 in hand Experienced Salary: ?20,000 in hand Incentives: Up to ?5,000 per month based on performance Growth opportunities in a fast-paced fintech environment If you are passionate about customer service and fintech, apply now and be part of our dynamic team!