167 Inbound Calling Jobs

Position - CEC Officer - Inbound - Credit Card-Customer Experience Center-Contact Centre Inbound Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Position - CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound Reporting Relationship - CEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Position - CEC Officer - Inbound - Credit Card-Customer Experience Center-Contact Centre Inbound Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Privy DepartmentCustomer Experience CenterLocationThane/BangaloreReporting RelationshipCEC Team Leader - InboundPosition GradeAssistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Key Responsibilities: Engage with website/app visitors via live chat to drive sales and convert leads. Understand customer needs and recommend appropriate products or services. Provide real-time support, answer inquiries, and resolve concerns in a professional manner. Follow up with leads and nurture prospects through the sales funnel. Collaborate with internal teams (Marketing, Support, Product) to relay customer feedback. Maintain accurate records of customer interactions and transactions in CRM systems. Stay updated on product knowledge, promotions, and industry trends. Identify and address hesitation or objections during the buying journey to improve conversion rates. Follow up with abandoned cart users and high-intent browsers to recover sales. Call customers when necessary to facilitate purchase decisions or clarify details that are not easily conveyed via chat Meet daily/weekly conversion targets and chat KPIs. Required Qualifications & Skills: Minimum [1+ year] of experience in handling sales chat Experience with CRM tools and Chat systems Strong Selling skills with a problem-solving mindset. Good typing speed and Multitasking capability. Ability to handle high volumes of concurrent chats. Flexibility to work in shifts including weekends or holidays. Minimum 1 year experience in the Customer Support role Great Written & Verbal Communciation Skills

Role & responsibilities Receiving & lodging Customer Complaints ( Consumers / Wholesalers / Dealers / Retailers). Handling Complaints / Queries. Coordination with related units / departments for promptly rectification and closure of customer complaints / issues. Prepare daily activity report. Relationship activities with Customers (Greeting / Redemption etc.) MIS to reporting authority as per defined periodicity. Inbound and Outbound Calling Good Communication Skills Preferred candidate profile Max 28 Years Old Candidate should be well versed with MS Excel & Email Etiquette Candidate should be Residing from Noida location

Job Role: Business Service Analyst Work Mode: Hybrid (2 days from Office) Shift Timings: 2:00 PM IST - 11:00 PM IST Job Location: Chennai Job responsibilities: Validating timesheet hours and submitting to payroll ensuring full compliance of company procedures in line with our hours verification process. Manage timesheets inputted for portals and in the streamlined approach for portal automation Working with appropriate stakeholders from Operations, Payroll, Billing, Other Mid Office teams and, where appropriate, external clients to understand and document specific Knowledge base & Process maps that influence the pay structure for the Talent Own the timesheet capture process based on the commercial & statutory requirements documented Ongoing maintenance of the Process tools in response to a change in client specific & statutory factors Regular audit of the timesheet input entries and ensure agreed timelines are being adhered to Own the process for adjusting timesheets for any retrospective changes to pay and charge rates. Working with and coordinating resources in Mid Office, Operations, Payroll, Billing, as appropriate Additional insight and information which may be useful to the ITA teams: Skills & Experience - Essential Methodical Diligent Skilled with formulas (initially, will be working with GSheets so Excel experience works as well) Able to adapt to use new web & app based technologies Strong communicator Can ask probing questions to understand complex problems Analytical Focused on customer outcomes Willing to challenge the status quo Skills & Experience - Desirable Continuous Improvement skills Basic knowledge of UK statutory regulations on Agency Worker Regulations and/or the typical components of a recruitment businesses charge rate methodology Awareness of basic commercial finance Please share the updated resumes on : shahana.kawal@randstadusa.com

Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers customers

We have requirement for Customer Support Representatives Experience : Freshers Education : 10+2 / 10+3 / 10+2+3 (Undergraduate / Gradudate) are eligible Package :3LPA to 3.6lpa Only Immediate Joiners Intersted Candidates Can share their resume to :- [HIDDEN TEXT] Hr Ameet kumar Ph no :- 8374959909 Hucon Solutions Pvt

Handle inbound and outbound calls in a voice process, addressing customer queries, issues, and requests promptly and professionally. Work in rotational shifts as per the operational requirements of the international BPO process. Required Candidate profile Strong interpersonal skills with the ability to engage customers effectively and address their needs professionally. Maintain a customer-centric approach in all interactions Perks and benefits Salary+Attractive Incentives+Medical

The primary role is to handle inbound and outbound calls to prospective students and parents, provide accurate information about courses and admission processes, and support lead conversion through effective communication. Required Candidate profile • Minimum qualification: PUC/Graduate in any discipline. • Proven experience in telecalling, preferably in the education sector. • Good command of English and local language(s).

Handling Buyer Messages & Escalations (All Platforms)Final Escalation Resolution: Address and resolve cases that cannot be handled at L1, including legal concerns, product complaints, and disputes. Platform-Specific Compliance: Ensure all responses adhere to platform-specific guidelines (Amazon, Flipkart, Tata Cliq, D2C, etc.) to prevent penalties.Critical Query Handling: Manage high-priority cases related to product defects, delivery failures, compensation requests, and reputational risks.Decision-Making Authority: Approve refunds, replacements, or goodwill gestures where necessary, balancing customer satisfaction and business impact.Root Cause Analysis: Identify patterns in escalations and recommend process improvements to reduce future complaints.Key Metrics:Escalation Resolution Time: 12 hours for critical cases, 48 hours for non-critical cases. Customer Satisfaction Score (CSAT): Target 90%.First Contact Resolution (FCR): 80% of L2 cases resolved without further escalation.2. Order Defect Rate (ODR) & Customer Satisfaction ManagementODR Tracking & Risk Mitigation: Monitor key metrics (negative feedback, A-to-Z claims, return disputes, refunds) across all platforms.A-to-Z Claims & Chargeback Handling: Provide final responses with evidence-backed justifications to minimize claim losses.Negative Feedback Removal: Work with marketplace teams and customers to address and remove unjustified negative feedback.Process Improvement & Prevention: Collaborate with internal teams (logistics, product, quality) to reduce order defects and enhance customer experience. Key Metrics:ODR Rate: Maintain (Amazon Standard).Negative Feedback Rate: 2% per platform.A-to-Z Claim Resolution Time: 3 business days.3. Coordination & ReportingCross-Functional Collaboration: Work with managers, logistics, and product teams to drive resolution for all concernsAccount Health Management: Ensure compliance with marketplace policies to maintain seller ratings and avoid penalties.Reporting & Insights: Provide detailed reports on escalations, ODR trends, and customer sentiment analysis to improve CX strategies. Note : Its six days of work, and weekends will involve working with a rotational day off. Key Metrics:Compliance Rate: 100% adherence to platform guidelines.Escalation Reduction Rate: 40% decrease in repeat escalations per quarter.

Greetings from Hucon Solutions. Spot offers with Immediate Joining !!! Drive for Customer Support Eligibility : Any Graduate,PG,UG Exp : Min 6 Months - 5years experience into International Customer support & Technical service is acceptable, Salary : Min 3lpa- Max 5.5LPA Rotational shifts, Work location - Hitech City, *Two way transport Interested candidates forward your Resume On ameet.hucon @gmail.com and you can ping me on whatsapp, Interested Candidates can also walk in and mention my name on the resume HR Ameet and call me once you are at venue, i will guide with the rounds of the interview. Thanks & regards, HR Ameet Contact No : 83749 59909 Hucon Solutions Pvt ltd.

Shift: Day Shift for female (Domestic) Experience: 0 4 years Education: HSC (12th Pass) / Graduate Language Requirement: English Job Description: We are hiring energetic and customer-focused individuals to join our Domestic BPO team in Viman Nagar, Pune. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries, complaints, and support via phone. Key Responsibilities: Handle inbound customer calls for queries, complaints, or product/service support. Resolve issues efficiently and provide accurate information. Maintain customer satisfaction through effective communication and problem-solving. Record and update customer interactions in the CRM system. Escalate unresolved issues to appropriate internal teams. Meet daily and monthly targets (call volume, resolution, satisfaction, etc.). Required Skills: Good communication skills in English. Basic computer knowledge (typing, CRM usage, data entry). Polite, patient, and customer-oriented approach. Ability to work in a fast-paced environment. Qualifications: Minimum HSC (12th pass); graduates preferred. Prior experience in a call center is an advantage but not mandatory. Freshers are welcome. What We Offer: Fixed day shift with Sundays off (based on process).

We are seeking a candidate with good communication skills and proficiency in the Hindi & English language. The role involves identifying issues reported by users during calls and providing prompt and effective solutions. The candidate will be responsible for troubleshooting and resolving ERP-related issues reported by the school, providing support and guidance to users, and ensuring the smooth functioning of the ERP system. Required Skills and Qualifications: - Strong communication skills and proficiency in the Hindi language. - Active listening and the ability to communicate technical concepts. - Troubleshooting and problem-solving skills. - Proficiency in Excel and HTML. 1)Handling the support ticketing system. 2) Attend the inbound calls and provide support through on-call assistance and guidance to users. 3)) Troubleshoot and resolve ERP-related issues reported by the school.

*Greetings* Dear Applicants, Hiring for Experience Candidates in Leading MNC for International Sales & Voice With Min 1 Yrs to 8 Yrs of Experience into International Sales/ Customer Support Voice Qualification: * * Any Graduate or Post Graduate * * CTC: MAX 10 LPA(20%-30% Hike on last drawn) Rounds of Interview: HR, Online Assessment, Ops Other Benefits: DAY SHIFTS 5 Days Working, Saturday and Sunday Fixed Week offs 2 Way Cab Work Location: Hitech City, Hyderabad / Bangalore Interested candidates can Contact or share your updated resume through WhatsApp to the below given number HR Bhavana 6309333154 Bhavana@waterleafconsultants.com

Handle inbound & outbound calls, explain solar products/franchise, engage customers, schedule appointments, follow up on leads, and maintain records. Communicate effectively in Hindi & basic English. Freshers welcome, Performance based incentives. Required Candidate profile Confident telecaller with good Hindi and basic English communication, skilled in handling calls, explaining products, following up, and maintaining records. Open to freshers.

Position - CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound Department - Customer Experience Center Reporting Relationship - CEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Position - CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound Department - Customer Experience Center Reporting Relationship - CEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Department Retail Liabilities | Digital Banking Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts EXPERIENCE - Kotak Mahindra Bank, Noida Sr. Manager-Talent Acquisition - Nov 2022 - PRESENT Handling the hiring for pan India on contact center for Front level and mid-level. Spoc for multiple Business Vertical which includes Premium Process. Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre. Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards. Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence. Maintain MIS to analyze the quality of the hiring done in the zone. Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay. Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages. HDB financial Services, Noida Centre HRJan 2019 - Oct 2022 Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database. Identifying future staffing needs. Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals. Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix. Preliminary screening and conducting first stage interview. Pre & post offer documentation, Negotiating with candidates Formulating the salary structure of new hires. Preparing and issuing offer letters, appointment letters & confirmation letters. Background verification, Joining formalities, induction for all the new hires. Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective Building effective and trustworthy relationships with employees. Interacting and meeting employees to understand challenges and grievances to resolve the same. Currently acting as a first level of escalation for all employee-related queries. Maintaining healthy internal communications and ensuring proper channels for the escalations. Organized many employee communication forums like One on One Interviews, Skip level meeting, project team meeting etc. Organized fun activities at the location level. Planning & execution of monthly engagement events. Taking new initiatives to boost employee morale and engagement level. Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process. Ensuring healthy separation and issuing relieving letters. Indiamart Intermesh Ltd., Noida Executive- Talent AcquisitionSept 2017 -Jan 2019 Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts. Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement. Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers. Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing. Pre & Post offer documentation, Issuing offer letter & appointment letter. KAZO Fashion Private Limited, Noida Management Trainee Talent Acquisition & Talent Management - Nov 2016- Sep 2017 Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal. Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa . Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower. Annual Manpower Planning budgeting and adherence to the same Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management. SKILLS HR Policy Execution Recruitment/Talent Acquisition Induction/orientation Training & Development Employee Relations / Welfare Employee Engagement Payroll Management Grievance Handling AWARDS Go-Getter Award at HDB Financial Services(2021) Employee of the Month at HDB Financial Services(2019) EDUCATION MSW(HR), Kurukshetra University(2014-2016) B.Com, Delhi University(2012-2014) 12th from CBSE Board(2012) 10th from CBSE Board(2010)

Position - CEC Officer - Inbound - Credit Card-Customer Experience Center-Contact Centre Inbound Department - Customer Experience Center Reporting Relationship - CEC Team Leader - Inbound Position Grade - Assistant Manager Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Position - CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound Department - Customer Experience Center Reporting Relationship - CEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Job Summary: We are seeking a dedicated and skilled Customer Experience Specialist to join our team at Healthcare. As a Customer Service Specialist, you will play a pivotal role in ensuring our customers receive exceptional support in using our products. You will be responsible for addressing customer inquiries, providing technical assistance, and guiding users through product features and functionalities. Your efforts will contribute to the establishment of our company's reputation for excellence in customer support within the healthcare industry. Responsibilities: Handle inbound calls & outbound calls from customers seeking assistance with technical issues related to our remote holter monitoring products. Provide timely and effective support to customers via email, chat, and other communication channels. Resolve customer queries and concerns efficiently, recommending appropriate solutions and troubleshooting steps. Document customer interactions, including issues raised, solutions provided, and follow-up actions taken, using CRM software. Adhere to Standard Operating Procedures (SOPs) and established processes to ensure consistent service delivery. Maintain accurate records and reports of customer interactions and support activities. Collaborate with cross-functional teams to address customer needs and resolve issues effectively. Demonstrate empathy and understanding when dealing with patients and caregivers, ensuring a compassionate and supportive approach. Uphold high standards of professionalism, patience, and courtesy, especially when handling challenging situations. Stay updated on product features, updates, and industry trends to provide informed support to customers. Work independently with minimal supervision, demonstrating strong initiative and accountability Preferred Qualifications: A Bachelor's degree in a science-related field or a diploma in life sciences your passion for science will be your greatest asset! Excellent communication skills, both verbal and written, with a focus on clarity and professionalism. Previous experience in customer service or a related role is a plus, but enthusiasm and a willingness to learn are equally valued. Familiarity with the healthcare industry, particularly remote monitoring technologies, is advantageous. Proficiency in using CRM software programs to manage customer interactions and data. Strong organizational skills and ability to multitask effectively in a fast-paced environment. Proficiency in basic operations of Windows and Microsoft Office applications. Ability to maintain composure and professionalism under pressure, with a positive attitude. Demonstrated patience and empathy when interacting with customers, especially in sensitive healthcare contexts. Willingness to collaborate with team members and management to achieve common goals. Motivated self-starter with a proactive approach to problem-solving and customer service. Commitment to upholding ethical standards and fostering a positive team environment.

Understand and closely analyze the customer's requirements Attending inbound calls and making outbound calls to the Leads Generated through various marketing activities and providing them necessary project details over email or WhatsApp; doing regular follow up and ensuring customers site visit. Responsible for entire sales function, from leads handling to ensuring site visits to Closures. Preparing sales plan and responsible for the supervision of overall sales activities Expanding customer database manifold and maintaining a potential customer data bank Achieving high sales targets and managing collections from customers Tracking sales team metrics, analyzing sales team data and developing plans to address performance gaps Setting targets, performance plans and standards for sales representatives and coaching individual reps to improve sales performance Enabling team by duly acknowledging team members achievements and accomplishments, planning and implementing regular training programs for skill building.

Understand and closely analyze the customer's requirements Attending inbound calls and making outbound calls to the Leads Generated through various marketing activities and providing them necessary project details over email or WhatsApp; doing regular follow up and ensuring customers site visit. Responsible for entire sales function, from leads handling to ensuring site visits to Closures. Preparing sales plan and responsible for the supervision of overall sales activities Expanding customer database manifold and maintaining a potential customer data bank Achieving high sales targets and managing collections from customers Tracking sales team metrics, analyzing sales team data and developing plans to address performance gaps Setting targets, performance plans and standards for sales representatives and coaching individual reps to improve sales performance Enabling team by duly acknowledging team members achievements and accomplishments, planning and implementing regular training programs for skill building.