8 - 13 years
10 - 16 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Role & responsibilities As the CRM Data Analyst, you will play a key role in analyzing and interpreting customer data to enhance the company's CRM strategies and improve overall customer experiences. Collecting and analyzing customer data Using CRM systems to manage relationships Developing new ways to meet customers needs Handling customer complaints Overseeing the interactions between customers and key team members, such as Customer Service Representatives Creating and executing retention campaigns Developing marketing campaigns to attract new customers Collaborating with sales, marketing, customer service and operations teams to improve the customer experience Preferred candidate profile - Bachelors degree in marketing, Business Administration, Information Systems, Business analytics or a related field. - Minimum of 8+ years of experience in CRM management or a similar role, with proficiency in CRM platforms such as MoEngage, Salesforce, HubSpot, Microsoft Dynamics, WebEngage or similar tools. - Proficiency in using CRM reporting tools, python, power bi, SQL, and data visualization software is a plus.
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