68 Customer Insight Jobs

Skill required: Delivery - Customer Insights Designation: I&F Decision Sci Practitioner Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Were Accenture Marketing Operations. Were the global managed services arm of Accenture Interactive. We sit in the Operations Business to take advantage of the industrialized run capabilities leveraging investments from Accenture OperationsOur quest is to activate the best experiences on the planet by driving value across every customer interaction to maximize marketing performance. We combine deep functional and technical expertise to future-proof our clients business while accelerating time-to-market and operating efficiently at scale.We are digital professionals committed to providing innovative, end-to-end customer experience solutions focusing on operating marketing models that help businesses transform and excel in the new world, with an ecosystem that empowers our clients to implement the changes necessary to support the transformation of their businesses.An interpretation of trends in human behaviors which aims to increase effectiveness of a product or service for the consumer, as well as increase sales for mutual benefit. What are we looking for 7+ years of relevant experience Strong Communication skills with ability to translate data into effective and influential insights Familiarity with CRM, marketing analytics or customer segmentation Present findings to stakeholders through presentations, reports, and storytelling Deliver actionable insights and make clear recommendations to business Proficient user of advanced Excel calculations and Power point Hands on experience in SQL Ability to translate complex data into clear actionable business insights Strong team player and excellent problem-solving skills Ability to work in a global collaborative team environment Consumer/Market Research & Insights Stakeholder management Experience in CPG, Retail, Beauty Previous experience of BI tools (e.g. Looker or Tableau or Power BI) Knowledge of cloud including AWS/Azure GCP database experience Working knowledge of Google Analytics/ Adobe Analytics Roles and Responsibilities: Analyze marketing data from various sources to identify key insights and trends Transform data into actionable insights and recommendations to serve as valuable inputs for marketing strategies, campaign optimization, customer segmentation and data-driven business decisions Monitor industry trends and competitor performance to identify opportunities in existing projects to cross-sell and expand delivery scope Use data visualization tools to present insights in a clear and concise manner to both technical and non-technical stakeholders Analyze analytics project requirements, create project prioritization & delivery plans Liaise with onshore and in-market analytics leads for project plan execution Ensure projects delivered adheres to quality & delivery timelines as per contractual SLAs Analyze trends in data to arrive at conclusions and ability to perform deep-dive analyses to study root cause for such trends Qualification Any Graduation

Skill required: Delivery - Delivery Management Designation: I&F Decision Sci Practitioner Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AIDelivery management is the application of processes that ensure the effective and efficient transfer of goods from one location to the next. What are we looking for Experience in managing analytics delivery End to end understanding of analytics lifecycle and experience in Data Management, Business Intelligence, Customer Insights & Reporting Ability to handle disputes Ability to manage multiple stakeholders Problem-solving skills Ability to meet deadlines Ability to perform under pressure Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved You will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

Skill required: Delivery - Customer Insight & Marketing Analytics Designation: I&F Decision Science Practitioner Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Data & AI Process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. What are we looking for Data Science Adaptable and flexible Agility for quick learning Ability to work well in a team Commitment to quality Results orientation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Qualification Any Graduation

As a Business Development Executive at Grexa AI Pvt Ltd, located in Vashi, Navi Mumbai, you will play a pivotal role in engaging with potential clients, understanding their requirements, and effectively pitching and closing deals for our cutting-edge AI-powered digital marketing solutions. Grexa is a forward-thinking AI startup founded by industry veterans and former CXOs of Testbook.com. Our mission is to create the world's first Marketing AI Agent for small businesses, automating and optimizing digital marketing processes to drive real revenue growth and make powerful marketing accessible to every small business globally. Join our dynamic team and be part of a rapidly growing AI startup that aims to revolutionize the digital marketing landscape. Your responsibilities will include engaging with leads, understanding their needs, and efficiently closing sales deals. You will manage the entire sales cycle, from initial contact to post-sale support, utilizing CRM tools to track leads and optimize sales efforts. Staying informed about market trends, competitors, and customer pain points will be crucial in refining our sales strategies. The ideal candidate will be a graduate with at least 1 year of sales or business development experience, particularly in telesales or virtual consultative selling of digital tools or services. Strong communication skills, both verbal and written, along with a persuasive and attentive approach, are essential. A self-driven, goal-oriented mindset adaptable to fast-paced, target-driven environments is a must. Key requirements include prior experience in selling digital marketing services or SaaS products to local businesses, familiarity with SEO, online reputation management, and digital advertising strategies, as well as a proven track record in handling high-ticket sales and negotiating long-term contracts. If you are passionate about solving meaningful problems and contributing to the growth of transformative AI products, we encourage you to apply and embark on this exciting journey with us at Grexa AI Pvt Ltd.,

As an Intern Brand Manager - Innovations at Homehygiene.co in Gurugram, you will be responsible for tasks related to market research, customer insights, and New Product Development. Your role will involve contributing to the creation of toxin-free home cleaning products that prioritize the well-being of individuals, their homes, and the planet. Your commitment will be towards providing safe and effective cleaning solutions for a healthier living environment. You will be required to utilize your market research and customer insight skills to gather valuable information that will drive the innovation process. Your strong analytical and problem-solving abilities will be crucial in identifying market trends and consumer preferences. Additionally, your excellent communication and interpersonal skills will enable you to collaborate effectively with the team and stakeholders. This internship role offers the opportunity to work in a fast-paced environment where you will be expected to adapt quickly and contribute to the development of new products. If you are currently pursuing or have recently completed a degree in Marketing, Business, or a related field, and possess the skills and qualities mentioned above, we encourage you to apply for this position at Homehygiene.co.,

We are looking for a highly skilled and experienced Marketing Analyst to join our team at i95dev, a brand of JIVA InfoTech. The ideal candidate will have 4-7 years of experience in the IT Services & Consulting industry. Roles and Responsibility Develop and implement comprehensive marketing strategies to achieve business objectives. Analyze market trends and competitor activity to identify opportunities and threats. Collaborate with cross-functional teams to launch new products and services. Conduct market research and surveys to gather customer insights and preferences. Create and manage marketing budgets to ensure effective allocation of resources. Monitor and report on marketing campaign performance using key metrics and analytics tools. Job Requirements Proven experience in marketing analysis and strategy development. Strong understanding of market research methods and data analysis techniques. Excellent communication and project management skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in marketing automation platforms and CRM software. Strong analytical and problem-solving skills with attention to detail.

Job Title - GN - SONG - MT - Marketing Automation B2B ( Microsoft Dynamics 365 Marketing ) - Senior Manager Management Level: 6-Senior Manager Location: Pune, PDC3B Must-have skills: Adobe Real-Time CDP Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. The key responsibilities will include the following Collaborate with clients to understand their business goals, target audience, and marketing objectives. Identify opportunities for leveraging marketing automation to improve efficiency and effectiveness. Provide expert advice on selecting the most suitable B2B marketing automation platform. Gather business requirements, design process & solution for implementation of marketing & sales automation platforms in B2B environment leveraging tools such as Microsoft Dynamics 365 Marketing CRM, Marketo, AJO, Pardot Serve as CRM solution consultant and design lead nurturing workflows, email marketing campaigns, and automated customer engagement programs Work as a BA or Lead the implementation and configuration of B2B marketing automation platforms, such as MS Dynamics 365, Marketo, AJO, Pardot Create and execute targeted email campaigns, drip sequences and monitor campaign performance metrics, including open rates, click-through rates, conversion rates, and pipeline impact Develop documentation and training materials to support ongoing platform usage and skill development. Develop knowledge of prevailing trends, financials, and operating drivers across multiple industry segments. Aside from client delivery, the selected candidate will also drive business development efforts. Bring your best skills forward to excel at the role: Functional proficiency in Microsoft Dynamics 365 CRM Customer Insights (Marketing Module) Capability to describe D365 Sales and Customer Insights functionalities (Journeys, Segments, Forms, Triggers, Opportunities, etc.) Capability to describe integrations of MSD Customer Insights with other Microsoft tools (M365, Copilot products, Azure) Basic to advance level of understanding and knowledge in Power Apps, Power Automate Proficient in marketing research and analysis Excellent oral and written communication skills Creating and maintaining client relationships Strong understanding of Marketing processes, operating model, marketing & Advertising technologies, and integrations with other technologies Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Strong understanding of end to end of CRM process, lead nurturing and management, customer journey mapping, and segmentation strategies, Account Based Marketing (ABM) Proficiency in email marketing best practices, A/B testing methodologies, and campaign optimization techniques. Must have worked in implementation of campaigns, designing marketing emails and delivering outbound marketing activities and customer journeys Have knowledge of lead management in CRM (across marketing, sales and service), B2B Marketing processes, MQL, SQL etc. Good to have technical experience and certification on MS CRM, Salesforce CRM experience, Marketo, Pardot, AJO, Eloqua Strong oral and written communication skills, including presentation skills. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 14 to 16 Years Educational Qualification: Minimum 15 Years of Education

Skill required: Delivery - Customer Insight & Marketing Analytics Designation: I&F Decision Sci Practitioner Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. What are we looking for Customer Insights Analytics Insights Market research Familiarity with tools like Kantar Track, Power BI Adaptable and flexible Agility for quick learning Commitment to quality Written and verbal communication Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day-to-day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Qualification Any Graduation

Skill required: Delivery - Customer Insight & Marketing Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. What are we looking for Customer Insights Analytics Insights Storytelling Insight generation and presentation Familiarity with BI Tools, Kantar Track Adaptable and flexible Agility for quick learning Commitment to quality Written and verbal communication Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

ROLEPURPOSE & OBJECTIVE LeadGeneration - Identify quality leads from existing customer base/open market by conducting various events and activities Assessmentof leads - Evaluate the leads generated by analyzing credithistories & property evaluation by adhering to internal andexternal regulations Acquirenew Housing Loans (HL) Secured home loans customers fromopen market / cross sell to existing customers Monitorinstallment payments and collections of customers Deepenrelationship with the existing customers by cross-sellingUjjivans products as per the profile & need of thecustomers KEYDUTIES & RESPONSIBILITIES OF THE ROLE Business/Financials Achievethe set targets on HL-Secured Loans in terms of open marketacquisition and existing customer conversion Maintaindatabase of prospects, meet select prospects and manage therelationship thereafter Followup on leads provided by call center / liabilities team withindefined TAT Crosssell other products of Ujjivan and pass quality leads torespective officers/staff Sharecustomer insights/product related feedback with the ClusterManager HL Coordinatewith Products & Marketing department to carry out marketingdrives that are assigned and catchment areas for HL secured loans Customer Interactwith customers in a courteous and professional manner; provideprompt, efficient and accurate services and establishprofessional relationship with them, with a long term perspective Conductthe appraisal process of potential customers in a courteousmanner without compromising quality Guaranteeconfidential treatment of all the information gathered fromcustomers InternalProcess Carryout the pre and post-loan activities related to Unsecured loans,perform simple financial analysis, present the loan applicationsto the sanctioning committee by adhering to the set TAT &prioritize the repayment of loans to preserve the portfolioquality Visitthe customers business and home to do theassessment/evaluation, following the Operations Manualprocedures. Analyze and evaluate the loan applications, todetermine the situation of the business, establish the risks,determine the capacity of repayment and the adequate loan amountfor the customers needs, and also evaluate the familysituation and stability Visitthe guarantor/collateral contact, explain about his/her roleduring the loan term Cooperatewith the credit department in case of identifying discrepanciesor problems in customers information, reports, etc.through CRM Microfinance. Informthe customer about the Credit Committee decision Coordinatewith Liabilities team if applicable, to ensure bank accounts areopened/activated to disburse the loan amount and necessarystanding instructions to repay monthly disbursements Performloan utilization check and follow up on the disbursed loans,especially of the ones not paying on time Incase of arrears, visits customers and guarantors for the loanrecovery and coordinate with collections officer to update thestatus periodically Learning& Innovation Maintainup to date knowledge of Unsecured loans as well as a workingknowledge of other products offered in the branch InformBranch Head about the demand in his/her assigned area as well ason the competition on a regular basis in consultation with CRM Microfinance. Ensureadherence to training man-days/ mandatory training programs forself Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines Educational Qualifications Graduate,preferably in commerce and related streams Experience Preferredexperience of 2-4 years in banking, asset products sales orcollection FunctionalSkills Knowledgeof Banking sector Knowledgeon individual lending - Secured loans/asset products and thirdparty products BasicComputer knowledge (MS Office, Outlook) / Ease of technologyusage (tablet) Salesand marketing skills across multiple products KYCnorms/guidelines for secured loans CreditAssessment/Appraisal CommunicationSkills - fluent in the local language & English BehavioralSkills Multipleproduct selling skills Timemanagement Customerrelations management Achievement/performanceoriented Possessesgood interpersonal skills Documentationskills Willingnessto travel & relocation as per business requirements andcareer opportunities CompetenciesRequired BuildingRelationship DrivingChange Planning& Organizing Collaboration Location - Ambasamudram,Ambur,Anupshahr,Arcot,Athni,Bagalkot,Bailhongal,Bengaluru,Bannerghatta,Belgaum,Ballari,Bhadravati,Bijapur,Bodinayakanur,Challakere,Chamarajanagar,Channapatna,Chengalpattu,Chennai,Chikkaballapura,Chikodi,Chintamani,Chitradurga,Coimbatore,Cuddalore,Cumbum,Davangere,Dharmapuri,Dharwad,Dindigul,Ernakulam,Erode,Gadag,Gangavathi,Gangavati,Gauribidanur,Gingee,Goa,Gobichettipalayam,Gokak,Kalburagi,Gundlupet,Hariharpara,Hassan,Haveri,Hebbal,Hospet,Hosakote,Hosur,Hyderabad,Jamkhandi,Kanakapura,Kanchipuram,Kochi,Kollegal,Koppal,Kothamangalam,Kottayam,Kovilpatti,Kozhenchery,Krishnagiri,Kumbakonam,Kunnamkulam,Maddur,Madhwapur,Madurai,Magadi,Malkajgiri,Mannargudi,Mapusa,Mayiladuthurai,Medchal,Mysuru,Nagar,Nagercoil,Namakkal,Nanjangud,Palacode,Pandavapura,Panruti,Pappireddipatti,Paramathi-Velur,Paravoor,Paravur,Pathanamthitta,Peenya,Perambalur,Periyakulam,Piriyapatna,Puducherry,Thrissur,Rajahmundry,Rajapalayam,Ramanujnagar,Rajanagaram,Ramanathapuram,Rangareddy,Rasipuram,Salem,Sathyamangalam,Shikaripara,Shimoga,Sindhnur,Sira,Sivakasi,Shrirangapattana,Tenkasi,Thanjavur,Theni,Thiruvaiyaru,Thiruvalla,Thiruvallur,Tiruvannamalai,Tiptur,Tiruchengode,Tirunelveli,Tirupathur,Tiruppur,Tiruchirapalli,Tumkur,Vadalur,Vasco Da Gama,Vellore,Vijayawada,Viluppuram,Visakhapatnam,Yelahanka

As a B2B Sales Executive in the General Trade team of our Food/FMCG industry, you will be responsible for acquiring, managing, and expanding B2B customer accounts within the sector, with a focus on strategic account management and field sales execution. Your role will involve client acquisition, achieving sales targets, market penetration, customer relationship management, field visits, order management, reporting, and supporting promotional activities. To excel in this position, you should have 2 to 3 years of experience in B2B or General Trade sales, preferably in the food or FMCG industry. A graduate in any discipline is required, while an MBA in Sales/Marketing is preferred but not mandatory. Strong communication skills in the local language and English are essential, along with proficiency in negotiation, relationship-building, market understanding, and the use of MS Excel and sales tracking tools. Your willingness to travel extensively within the assigned territory, self-motivated work ethic, goal-oriented mindset, and ability to work both independently and as part of a team will be critical for success in this role. In return, we offer a competitive salary with incentives, travel allowance, and opportunities for career growth in our fast-paced and expanding business. If you are passionate about B2B sales, thrive in a dynamic work environment, and are looking to make a significant impact in the Food/FMCG industry, we invite you to join our team as a B2B Sales Executive in General Trade.,

Skill required: Delivery - Customer Insight & Marketing Analytics Designation: I&F Decision Science Practitioner Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do So how do organizations sustain themselvesThe key is a new operating modelone that s anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. Process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. What are we looking for Customer Insights Analytics Insights Market research Familiarity with tools like Kantar Track, Power BI Adaptable and flexible Agility for quick learning Commitment to quality Written and verbal communication Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day-to-day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Qualification Any Graduation

Job Title: Senior Process Executive Customer Support (International Voice) - International Banking & Retirement Process Location: Bangalore and Pune Experience Required: 04 years Employment Type: Full-Time Qualification: Any full-time graduate Key Responsibilities: Handle and resolve client issues via inbound calls. Demonstrate excellent communication skills and professionalism. Work in 247 shifts (including US shift timings) from office (no hybrid). Apply analytical and problem-solving skills to understand and resolve customer issues independently. Be proactive and respectful of customer time. Must be able to cross sell, Up sell banking, retirement & investment products Ensure optimum customer delight Ensure quick thinking and ownership of customer problems. Manage time effectively to ensure every customer interaction adds value. Mandatory Requirements: Strong verbal and written communication in English. Willingness to work night shifts and undergo client-specific training . 100% work-from-office (WFO); no remote or hybrid options. Preferred Qualifications: Additional certifications in customer service or communication skills . Prior experience in international voice process is a plus. What's in it for you? 1) Purpose and Impact 2) Learning & Growth 3) Culture of Care 4) Collaboration & Inclusivity 5) Values-Driven Environment 6) Recognition & Meritocracy Come and be a part of an entity where together we thrive with continuous improvement & innovation. **Please do help share this within your network, peer groups & fraternity for wider reach.

As a Business Development Executive at Grexa AI Pvt Ltd in Vashi, Navi Mumbai, you will be part of a dynamic team at a new-age, venture-funded AI startup founded by seasoned entrepreneurs and former CXOs of Testbook.com. The founders, with extensive experience in building high-growth digital businesses powered by cutting-edge AI, have a vision to create the world's first Marketing AI Agent for small businesses, aiming to democratize powerful digital marketing globally. Your role will involve engaging leads, understanding customer needs, and effectively pitching solutions in the digital tools and marketing services space. Managing the sales cycle from end to end, utilizing CRM tools for lead management, and staying updated on market insights will be key responsibilities. Your goal-oriented mindset and ability to thrive in a fast-paced, target-driven environment will be essential in driving sales closure and optimizing performance. To excel in this position, you should possess a graduate degree with at least 1 year of sales or business development experience, particularly in telesales or virtual consultative selling for digital tools or services. Strong communication skills, both verbal and written, along with a knack for persuasion and listening, will be crucial. Furthermore, your self-driven nature and adaptability will be assets in contributing to the growth of one of the fastest-growing AI startups from India. This is a full-time role with benefits such as paid sick time, paid time off, and Provident Fund. The work schedule is a day shift, and the ability to commute or relocate to Navi Mumbai, Maharashtra, is preferred. A year of experience in B2B sales is required for this position, which will be based in person. If you are passionate about solving meaningful problems and contributing to the development of transformative AI products, we encourage you to apply now and embark on this exciting journey with Grexa AI Pvt Ltd.,

Skill required: Delivery - Customer Insight & Marketing Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. What are we looking for Customer Insights Analytics Insights Storytelling Insight generation and presentation Familiarity with BI Tools, Kantar Track Adaptable and flexible Agility for quick learning Commitment to quality Written and verbal communication Ability to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day-to-day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Qualification Any Graduation

You will be joining Home & Hygiene as an Intern Brand Manager - Innovations in Gurugram. Your primary responsibilities will include conducting market research, gathering customer insights, and contributing to the development of new products. This internship role requires your physical presence in Gurugram. To excel in this position, you should possess skills in market research and customer insights. Strong analytical and problem-solving abilities will be crucial in analyzing data and identifying trends. Effective communication and interpersonal skills are essential for collaborating with the team and external stakeholders. The ability to thrive in a fast-paced environment and work well within a team are key attributes we are looking for. If you are currently pursuing or have recently completed a degree in Marketing, Business, or a related field, and are passionate about contributing to the creation of safe and effective cleaning solutions, we encourage you to apply for this internship opportunity at Home & Hygiene.,

Job Description: Developing ecommerce strategy: Setting and achieving key performance indicators (KPIs) such as improving conversion rates, increasing average order value (AOV), boosting customer lifetime value (CLV), and monitoring website traffic to align with overall business goals. Maintaining online stores: Ensuring the website runs smoothly through regular audits, troubleshooting usability and conversion issues, and maintaining web standardization for a consistent user experience. Innovating digital experiences: Testing and implementing new web features and promotional campaigns to enhance customer engagement and sales. Overseeing product rollout: Managing the launch of new products on ecommerce platforms, ensuring accurate product information and smooth integration. Additional responsibilities often include: Managing the ecommerce team, which may involve hiring, training, and coordinating roles such as copywriters, web designers, and SEO specialists. Crafting and executing digital marketing strategies using SEO, PPC, email marketing, and other channels to drive traffic and sales. Ensuring website security to protect customer data and maintain secure payment systems. Handling financial planning and budgeting for ecommerce activities. Collaborating cross-departmentally with marketing, IT, product, and customer service teams to align ecommerce operations with company objectives. Managing day-to-day site operations, especially during peak seasons or campaigns, including pricing accuracy, order fulfillment, and customer query resolution. Role & responsibilities Preferred candidate profile Data Analysis: Ability to interpret sales data, customer behavior, and market trends to make informed decisions that optimize product listings, pricing, and marketing campaigns. This drives targeted improvements and maximizes sales opportunities. Digital Marketing Proficiency: Expertise in SEO, PPC advertising, social media, email marketing, and content marketing is crucial for attracting, engaging, and retaining customers, as well as increasing website traffic and conversions. UX/UI Design Understanding: Knowledge of user experience and interface design principles ensures the online store is intuitive and visually appealing, reducing cart abandonment and increasing conversion rates. Project Management: Strong organizational and project management skills enable the coordination of multiple campaigns, product launches, and website updates efficiently and on schedule. Technical Proficiency: Familiarity with ecommerce platforms (such as Shopify, Magento, BigCommerce), CMS, and basic web technologies is important for effective store management and troubleshooting. Strategic Planning: Ability to set long-term goals, analyze market trends, and develop actionable strategies to increase market share and drive business growth. Customer Service: Providing excellent customer support helps retain customers, build loyalty, and ensure a positive shopping experience, which directly impacts repeat sales. Financial Acumen: Skills in budgeting, forecasting, and financial planning are necessary to ensure the profitability and sustainability of online operations. Communication: Effective communication with teams, vendors, and customers is vital for collaboration, problem-solving, and maintaining transparency within the organization. Inventory Management: Ensuring the right products are available at the right time prevents stockouts or overstock situations, which can directly affect sales performance

Design, develop and maintain business applications and/or technical components (at the beginning, the applications are already developed in Paris) Perform unit & integration test Deploy new application releases in the qualification environment Provide level 3 expertise/assistance to support APS team Responsibilities Direct Responsibilities Design and develop components/applications on technologies with various frameworks Work in an agile environment Provide support and help the team's junior developers to grow technically. Participate in agile rituals in an organization on the way to be "agile at scale", Interact and contribute with our developers communities and more broadly of the IT sector within BNPP Paribas worldwide Contributing Responsibilities Contribute to develop Real Estate IT Strategy Technical & Behavioral Competencies Intermediate level technical experience on: MS Dynamics 365 Dynamics 365 OnPremise Dynamics 365 Online Customization and Configuration in Dynamics 365 Web resource development (JavaScript, HTML, CSS) Dynamics 365 plugin development (C# .Net) API REST SQL Server Data Tools (SSIS, C# .Net) SQL Server Data Tools (SSRS, FetchXml) Power Platform Power Apps, Customer Insight, Azure Service Bus Technical management experience on: Dynamics 365 best practice implementation Azure eco-system architecture knwoledge Technical standard definition and implementation Technical conception and workload estimation Coordination skills with different technical teams Development quality quarantee ToolChain implementation Technical team training Delivery perspective minimal experience on: Team management Analysis and reporting skills Load schedule and planning management Incident management Change management Process implementation Scrum Agile experience on: Deep understanding on Scrum Agile Training skills Ticketing tool: Jira, Azure DevOps, ServiceNow Adaptability Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Decision Making Personal Impact / Ability to influence Attention to detail / rigor Transversal Skills: Ability to understand, explain and support change Analytical Ability Ability to manage a project Ability to develop and adapt a process Ability to anticipate business / strategic evolution Education Level: Bachelor Degree or equivalent

Required Qualifications: CRM Marketing Module PO Minimum 5 years of experience in Microsoft Dynamics CRM Marketing/Customer Insights (must to have), Sales (good to have) and Customer Service (good to have) Strong understanding of Outbound and Real-time Marketing methods Experience in Marketing Execution process - Customer Segments, Customer Journeys, Marketing Emails, Subscription Lists Experience with Event Management process Event Creation, Event Registration, Events Worklist Experience with Internet Marketing Creating Marketing Pages, Marketing Forms, Marketing websites Experience with Lead Generation and Scoring models Good to have integration experience with third party marketing solution provides and LinkedIn Lead Generation process Strong experience and good understanding of creating Marketing Templates Good to have experience in transitioning from Outbound to Real time marketing Experience in Communication and Training Experience in Data Analytics to generate Dashboards and Reporting Experience in creating Power BI reports. Experience with Microsoft 365 Copilot Deliverables and Tasks: 1. Collaborating with stakeholders to establish a product vision that aligns with business objectives. 2. Securing stakeholder buy-in for major decisions and strategies, and providing clear instructions and deliverables to developers. 3. Designing the product roadmap to outline the vision, priorities, and direction for the product offering over time. 4. Partnering with business stakeholders to facilitate workshops, lead discovery sessions, and understand business requirements, offering recommendations for meeting these requirements with the proposed product. 5. Assisting clients in envisioning potential business solutions using Dynamics CRM. 6. Prepare functional requirements document, test case document for new projects. 7. Accountable for functional testing and documentation of results for all new projects change requests BAU items. 8. Create Product Backlog items by and collaborating closely with the development team to transform business requirements into user stories in Azure Devops. 9. Liase with the development team to ensure the product roadmap is delivered on time. 10. Conduct monthly catch-up calls with the Functional Manager to assess the status of module processes and ensure thorough review before implementation. 11. Prepare training guides to educate the users with the functionality of the application Digital Team App Management in CRM. 12. Create and maintain the Digital App in CRM. 13. Creating and sending campaigns, newsletters for Digital Team. 14. Create Dashboards and reports in CRM for Digital Team. 15. Work closely with the Head of Change management in order to define the action plan required for a successful rollout : communication, training, monitoring, data migration. 16. Contribute towards the stability of the application by inspecting and evaluating product progress and gathering feedback at each iteration and adapts the product backlog based on that feedback. 17. Conducting user training sessions to enhance user confidence in using the system and promoting user adoption by ensuring adherence to best practices.

Required Qualifications: CRM Marketing Module PO Minimum 5 years of experience in Microsoft Dynamics CRM Marketing/Customer Insights (must to have), Sales (good to have) and Customer Service (good to have) Strong understanding of Outbound and Real-time Marketing methods Experience in Marketing Execution process - Customer Segments, Customer Journeys, Marketing Emails, Subscription Lists Experience with Event Management process Event Creation, Event Registration, Events Worklist Experience with Internet Marketing Creating Marketing Pages, Marketing Forms, Marketing websites Experience with Lead Generation and Scoring models Good to have integration experience with third party marketing solution provides and LinkedIn Lead Generation process Strong experience and good understanding of creating Marketing Templates Good to have experience in transitioning from Outbound to Real time marketing Experience in Communication and Training Experience in Data Analytics to generate Dashboards and Reporting Experience in creating Power BI reports. Experience with Microsoft 365 Copilot Deliverables and Tasks: 1. Collaborating with stakeholders to establish a product vision that aligns with business objectives. 2. Securing stakeholder buy-in for major decisions and strategies, and providing clear instructions and deliverables to developers. 3. Designing the product roadmap to outline the vision, priorities, and direction for the product offering over time. 4. Partnering with business stakeholders to facilitate workshops, lead discovery sessions, and understand business requirements, offering recommendations for meeting these requirements with the proposed product. 5. Assisting clients in envisioning potential business solutions using Dynamics CRM. 6. Prepare functional requirements document, test case document for new projects. 7. Accountable for functional testing and documentation of results for all new projects change requests BAU items. 8. Create Product Backlog items by and collaborating closely with the development team to transform business requirements into user stories in Azure Devops. 9. Liase with the development team to ensure the product roadmap is delivered on time. 10. Conduct monthly catch-up calls with the Functional Manager to assess the status of module processes and ensure thorough review before implementation. 11. Prepare training guides to educate the users with the functionality of the application Digital Team App Management in CRM. 12. Create and maintain the Digital App in CRM. 13. Creating and sending campaigns, newsletters for Digital Team. 14. Create Dashboards and reports in CRM for Digital Team. 15. Work closely with the Head of Change management in order to define the action plan required for a successful rollout : communication, training, monitoring, data migration. 16. Contribute towards the stability of the application by inspecting and evaluating product progress and gathering feedback at each iteration and adapts the product backlog based on that feedback. 17. Conducting user training sessions to enhance user confidence in using the system and promoting user adoption by ensuring adherence to best practices.

Skill required: Delivery - Customer Insight & Marketing Analytics Designation: I&F Decision Sci Practitioner Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. What are we looking for Actionable Insights Minimum 4 years of experience in digital analytics. Must have a good understanding of digital marketing landscape and relevant tools Experience in SQL and Snowflake/GCP Exposure to Adobe Analytics & Looker products Must have worked on Marketing and Digital domain Must have worked on real life business cases involving, and not limited to, deep dives, ad-hoc, generating insights with actionable recommendations Knowledge of clickstream data Understanding of other Adobe Marketing Cloud products is a plus Ability to learn new tools and technologies as per the role requirement Adaptable and flexible Ability to work well in a team Agility for quick learning Commitment to quality Written and verbal communication Roles and Responsibilities: You will be responsible for making your insight actionable; explaining complex analytics to non-technical audiences and making clear recommendations on how stakeholders should be using the insight youre providing Develop and execute SQL scripts to conduct ad hoc analyses and generate actionable recommendations Having deep knowledge of marketing and digital to help analyses campaign performance and provide recommendation for upcoming campaigns Present findings and recommendations to senior stakeholders Develop strong relationships with a range of stakeholders. Your network of contacts will prove key to maximizing how you add value through insight Collaborate closely with client /stakeholders to gather requirements around digital analytics reporting and analyses Qualification Any Graduation

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Job Purpose : Progress the function of Customer Insights working closely with Operations staff to ensure customer. surveys are conducted and survey responses are distributed on the identified projects. Support the generation and review of data analytics. Key Accountabilities : Survey Management : Support the progress of surveys by engaging with the Project Leads and with technology to ensure customer surveys will be completed with accuracy and within the scope of the survey plan. Data Analytics : Review completed surveys for elements of Data Protection and Privacy and take appropriate action prior to distribution. Conduct survey status analytics to ensure progression. Process and Technology : Maintain a familiarity with Operational processes. Provide technical knowledge where appropriate. Skills : Excellent interpersonal, verbal, and written communication skills with a strong command of English language. Analytical skills. IT literate – Experience with Microsoft-based applications and a general knowledge of PC functions. Customer-focused approach to work. A flexible attitude with respect to work assignments and new learning. Ability to manage and prioritize tasks efficiently and accurately. Willingness to work in a matrix environment and to value the importance of teamwork. Attention to detail and organizational skills. Ability to work independently and take ownership of and responsibility for work assigned. Culturally aware and ability to think and work globally. Knowledge and Experience : Relevant experience in the Clinical Research field (pharmaceutical industry or CRO) or other relevant experience in the areas of customer survey support preferred. Project Management/Technology/Business Operations. Education : Bachelor’s Degree required, or Educated to degree level (technology, biological science, pharmacy, or other health-related discipline preferred) or equivalent qualification or clinical research experience.

Job Title: Customer Insight Specialist Department: Customer Communications Location: Gurugram WFO 5 Days Job Summary About the Role: We are seeking a Customer Insight Specialist with a robust background in Contact Center Customer Quality and process improvement. The ideal candidate will be responsible for analyzing customer insights, identifying patterns, and driving actionable recommendations that enhance customer satisfaction, reduce friction, and improve overall service delivery. This position is an onsite role based in Gurgaon and requires collaboration with Quality, Customer Service, Product, and Process Excellence teams. Key Responsibilities: Execute Voice of Customer programs, ensuring continuous collection, classification, and reporting of customer feedback across all touchpoints (calls, chats, emails, surveys, reviews). Work with stakeholders to categorize VOC inputs using frameworks such as 7Ps (Product, Price, People, Process, Policy, Promotion, Platform) or business-specific taxonomies. Collaborate with Quality teams to triage complaints and feedback into root causes, linking them with quality metrics and customer pain points. Generate monthly customer insights and detailed reports to highlight top concerns, sentiment trends, and process gaps. Support CX projects by providing data-driven insights that influence process redesigns, training requirements, or product changes. Liaise with NPS, ORM, CSAT, and CES survey owners to correlate feedback with performance metrics. Present findings in review forums, ensuring business leaders are informed and aligned on customer improvement opportunities. Desired Skills and Qualifications: 3 years of experience in Contact Center Quality, VOC analytics, or CX Insights roles. Strong understanding of VOC classification, customer journey mapping, and root cause analysis. Proficiency in Excel, PowerPoint , and basic data visualization tools ( Power BI, Tableau , etc.). Familiarity with tools such as CRM systems, AI GPTs, and feedback tools is advantageous. Excellent communication skills to present findings and influence stakeholders. Highly analytical with attention to detail, ownership mindset, and ability to work cross-functionally. What We Offer: Opportunity to work on high-impact customer experience projects. A collaborative and customer-focused team environment. Clear path for career growth in Customer Experience, Process Excellence, and Insights. Interested candidates pls share your CV with below details on rini.dsouza@groupbayport.com Overall Exp- Relevant exp in customer insight quality- Do you have experience in NPS, ORM, CSAT, and CES survey- Do you have experience handling Quality check for international call process What is the maximum no. of calls Handled- Overview of roles & responsibilities handled- Current Location- Current CTC- Expected CTC- Notice period- Reason for change-

Job Summary: We are looking for candidates with experience in functions such as manufacturing, procurement, R&D, production, vendor management, supply chain management, sales, merchandising, distribution, etc. Must have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities. Candidates with 2+ years of experience in industries such as electrical, electronics, civil, mechanical, biotech, production, medical, footwear, chemical, textile, pulp and paper, food technology, automobile, sports, cosmetics, construction and any other. Job Responsibilities: User Acquisition: Drive user traffic by driving content SEO, onboard sellers to achieve planned targets Business Development: Ensure best brands, SMEs, vendors, suppliers from across the country are onboarded on marketplace Competitive Quality Catalogs: Drive to acquire good quality catalogs with accurate product prices & specifications, high quality images and hottest seller products Matchmaking: Ensure best quality categorization to achieve best quality matchmaking between buyer and seller Customer Experience: Capture and resolve customer pain points. Create solutions and liaison with various cross functional teams to resolve customer pain points Operational Efficiency: Work across operations, part time associates, cross functional teams, product management department to ensure a smooth and fast functioning to achieve targets in given time period Engagement: Working with the customer acquisition and engagement team to define a charter for engagement to improve monetization Candidate Attributes: Should be an effective communicator with ability to persuade/ negotiate with different team/stakeholders Should be a strong team leader & capable of handling large teams Establish and foster strong working relationships with multiple stakeholders & proven experience leading cross-functional projects Strong numerical and analytical aptitude & experience of using customer data to identify and prioritize opportunities Good communication skills Analytical data driven detail-oriented approach Perfect opportunity for highly motivated and dynamic candidates looking to move into online ecommerce industry Experience Range: 2 - 5 years Educational Qualifications: B.Tech/B.E Location: Noida Sector 135 (Work from Office)

Role & responsibilities Owner of ESKO coordination with stakeholders Sales, distribution and stock Analysis for respective portfolio Daily/weekly/monthly analysis of internal and external data. Fortnightly reporting of competition pricing Market visits once a month Coordination on packs and POSM New agencies for art working, collection of 3-4 small agencies who work on ad-hoc Owner of NPI development Coordination on on-ground activities. Shared-drive management organization of documents, archiving artworks, briefs, research reports, digital/activation/media plans and their performance reports Preferred candidate profile Essential Basic marketing knowledge Basic understanding of consumer behavior and market trends Knowledge of statutory compliance related to the Food products Skills High result orientation getting things done on time via multiple stakeholders and as per agreed upon norms. Good Communication Skills Attention to detail; Creativity Good research capabilities