Posted:1 month ago|
Platform:
Work from Office
Full Time
Role & responsibilities Conduct training sessions on communication, emotional intelligence, time management, and customer handling. Design training to enhance customer engagement through objection handling, relationship building, and effective communication skills. Create and maintain training materials, sales manuals, e-learning content, and other relevant documentation. Monitor training effectiveness using metrics, feedback, and post-training assessments. Maintain training records and report progress and improvements to management. Stay updated on behavioural training best practices and collaborate with cross-functional teams to design courses that align with business objectives. Provide feedback to product teams on market needs and customer feedback from training interactions. Preferred candidate profile Min 10+ years of experience in soft skills/behavioural training, preferably in healthcare, pharma, or diagnostics. Strong communication, presentation, and facilitation skills. Bachelor's degree in a related field & Certifications in training methodologies are advantageous. Willingness to travel as needed across India. Experience with cross-functional collaboration across HR, operations, marketing, and product teams.
Torrent Diagnostics
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