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0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
Job Description: You will be responsible for taking inbound calls from customers facing issues with printers, routers, and antivirus software. Your role will involve diagnosing the problems effectively and providing the customers with the best technical support plan suited to their needs. Additionally, you will be tasked with recommending relevant software solutions and selling technical support plans to customers. To excel in this role, you must possess prior experience in outbound tech support spanning over 6 months to 1 year. It is essential to have the ability to independently close calls and demonstrate strong convincing and sales skills. Proficiency in handling blue screen errors, pop-up calls, and troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad is required. The position offers a competitive salary ranging from Rs.15,000 to Rs.22,000 per month along with lucrative incentives. The work schedule will be in the US shift, providing you with fixed monthly salary deposits, ample leaves, including comp offs and birthday leaves, daily and monthly incentives, spot incentives, and medical benefits. There will be no extension of shift timings, ensuring a healthy work-life balance. If you believe you are the right candidate for this role, salary is not a bar, and you can expect a rewarding career with Adeeba e-Services. You will be working 6 days a week under the guidance of Rima (HR). For further details or to apply, kindly contact Rima at 7686839463. All information shared will be treated with the utmost confidentiality in accordance with EEO guidelines.,
Posted 18 hours ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
Job Profile: As a member of our team at Adeeba e-Services, you will be responsible for handling inbound calls from customers facing issues with printers, routers, and antivirus software. Your primary tasks will include diagnosing the problem accurately and providing the most suitable technical support plan to the customer. In addition, you will also be expected to effectively sell technical support plans and relevant software to enhance customer experience. Candidate Profile: The ideal candidate for this position should have a minimum of 6 months to 1 year of experience in outbound tech support. You must possess the ability to independently close your own calls and have strong convincing and sales skills. Proficiency in handling blue screen errors and pop-up calls is essential. Furthermore, experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad is preferred. Salary and Shift: The salary for this position ranges from Rs. 15,000 to Rs. 22,000 per month (fixed), with additional lucrative incentives. The working shift is aligned with the US time zone. Benefits and Facilities: Employees can expect a fixed salary credited on the 1st of every month, along with generous incentives. Other benefits include 24 leaves per year, compensatory offs, birthday leaves, daily and monthly incentives, spot incentives, no extensions in shift timings, and medical benefits. The organization prioritizes maintaining a healthy work-life balance and ensures that employee information is handled confidentially in accordance with EEO guidelines. If you believe you possess the required skills and experience for this role, we encourage you to apply. For further details and inquiries, please contact Rima (HR) at 7686839463.,
Posted 2 days ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
You are invited to join Adeeba E-Services Pvt. Ltd., an International Contact center operating from India and the US. Since 2014, we have been providing top-notch Telemarketing services to offshore consumers and business entities, focusing on ensuring high customer satisfaction and unparalleled support functions. Our commitment to trust, accountability, and reliability has significantly boosted the performance of our talented team and increased the productivity of our company and its products through continuous research and development efforts. We are currently seeking individuals to join our team for the role of Inbound Technical Support Process for US Shift. As a Tech Support Associate, you will be responsible for handling inbound calls related to printer, router, and antivirus issues from customers. Your tasks will include diagnosing the problems, recommending suitable solutions, and offering technical support plans and relevant software to customers. To excel in this role, you must have a minimum of 6 months to 1 year of experience in Outbound Tech Support. You should possess the ability to independently close calls, along with strong convincing and sales skills. Knowledge of BLUE SCREEN ERRORS and POP UP CALLS is essential, as well as experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad. This position offers a competitive salary ranging from Rs. 15,000 to Rs. 22,000 per month (fixed) with lucrative incentives. The shift timings are aligned with US timings, providing you with ample growth opportunities within the organization. In addition to the attractive compensation package, we offer various benefits and facilities to our employees, including fixed monthly salary deposits, incentives, leave entitlements, birthday leaves, medical benefits, and more. We prioritize a healthy work-life balance and ensure that there are no extensions of shift timings. If you are a motivated individual with a passion for technical support and sales, we encourage you to apply for this position. Your hard work and dedication will be duly recognized and rewarded at Adeeba E-Services Pvt. Ltd. For further details and to apply for this exciting opportunity, please contact Priyanka (HR) at 9804149788. Be assured that all your information will be treated confidentially in accordance with EEO guidelines. Join us today and be a part of our dynamic team dedicated to providing exceptional customer support and technical solutions.,
Posted 3 days ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
Job Description: Adeeba E-Services Pvt. Ltd. is an international contact center operating from India and the US. Since 2014, the company has been providing telemarketing services to offshore consumers and businesses. With a strong focus on customer satisfaction and support functions, Adeeba E-Services has established a reputation for trust, accountability, and reliability in its products and technical services. Through continuous research and development, the company has not only enhanced the performance of its in-house talents but also increased the productivity of its products. Adeeba E-Services aims to be a one-stop platform for all customer solutions, delivering IT-enabled support systems consistently. We are currently hiring for the position of Inbound Technical Support Process for the US Shift. As a Tech Support Associate, you will be responsible for handling inbound calls related to printer, router, and antivirus issues from customers. Your role will involve diagnosing the problems, recommending suitable solutions, and offering technical support plans and relevant software to customers. Candidate Profile: - Minimum 6 months to 1 year of experience in outbound tech support - Ability to independently close calls - Strong convincing and sales skills - Knowledge of blue screen errors and pop-up calls - Experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad Salary: Rs. 15,000-22,000/month (fixed) + lucrative incentives Shift: US Shift Benefits and Facilities: - Fixed salary credited on the 1st of every month - Generous incentives on a daily/monthly basis - Spot incentives - 24 leaves in a year + comp offs + birthday leaves - No extension of shift timings - Medical benefits - Salary is negotiable for the right candidate - 6 working days in a week Contact Person: Priyanka (HR) @ 9804149788 Additional Information: All information provided will be kept confidential in accordance with EEO guidelines.,
Posted 3 days ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
Job Description: As a part of Adeeba e-Services, a leading International BPO specializing in Inbound tech and website processes, your role will involve handling inbound calls from US and Canadian customers experiencing issues with printers, routers, and antivirus software. Your primary responsibilities will include diagnosing the technical problems reported by customers and recommending the most suitable support plan to address their concerns effectively. Additionally, you will be expected to engage in selling technical support plans in conjunction with relevant software solutions. To excel in this role, you should possess a minimum of 6 months to 1 year of experience in Outbound Tech Support. The ideal candidate will demonstrate proficiency in independently closing calls and exhibit strong persuasive and sales abilities. A sound knowledge of BLUE SCREEN ERRORS and POP UP CALLS is essential. Moreover, expertise in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac devices, iPhones, and iPads will be highly beneficial. This position offers a competitive salary ranging from Rs.15,000 to Rs.22,000 per month, along with substantial incentives. The work schedule follows a US Shift pattern with additional benefits such as fixed monthly salary deposits, generous incentives, 24 leaves per year, compensatory offs, birthday leaves, daily/monthly incentives, spot incentives, and medical benefits. There is a strict policy against extending shift timings to ensure a healthy work-life balance. If you are a motivated individual with the desired skills and experience, the salary package is negotiable based on your qualifications and expertise. You will be joining a dynamic team dedicated to providing exceptional technical support services to customers. Do not miss this opportunity to work in a professional environment that values your contribution while offering competitive compensation and comprehensive benefits. For further inquiries or to apply for the position, please contact Rima (HR) at 7686839463. Rest assured that all your information will be handled confidentially in accordance with EEO guidelines. (Note: Contact details provided in the job description are subject to change as per the company's policy),
Posted 4 days ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
You will be working as a Tech Support Associate in Adeeba E-Services Pvt. Ltd., an International Contact center catering to offshore consumers and businesses through Telemarketing services. The company has established a strong foundation of customer satisfaction and support functions, emphasizing trust, accountability, and reliability in its products and services. Your role will involve handling inbound calls related to printer, router, and antivirus issues, diagnosing the problems, and recommending suitable solutions to customers. You will also be responsible for selling technical support plans and relevant software to customers. To be considered for this position, you must have at least 6 months to 1 year of experience in outbound tech support. You should possess excellent sales and convincing skills, along with knowledge of handling BLUE SCREEN ERRORS and POP UP CALLS. Experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad is required. The salary offered for this position ranges from Rs.15,000 to Rs.22,000 per month, along with attractive incentives. The working shift will be in the US time zone. As a Tech Support Associate, you will receive benefits such as a fixed salary on the 1st of every month, huge incentives, 24 leaves per year, comp offs, birthday leaves, daily/monthly incentives, spot incentives, no extension of shift timings, and medical benefits. The company values confidentiality and adheres to EEO guidelines in handling all employee information. If you meet the criteria mentioned above and are interested in this opportunity, please contact Priyanka (HR) at 9804149788 to discuss further details.,
Posted 5 days ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
You are invited to join Adeeba E-Services Pvt. Ltd., an International Contact center operating from India and the US since 2014. The company is dedicated to serving offshore consumers and businesses with Telemarketing services, focusing on ensuring high levels of customer satisfaction and unmatched support functions. Our core values include trust, accountability, and reliability, which have not only boosted the performance of our talented team but have also enhanced the productivity of the company and its products through continuous research and development efforts. We are currently seeking individuals for the position of Inbound Technical Support Process for US Shift. As a Tech Support Associate, you will be responsible for handling inbound calls related to printer, router, and antivirus issues from customers. Your role will involve diagnosing problems, recommending solutions, and offering technical support plans and software to customers. Ideal candidates for this position should have: - Minimum 6 months to 1 year of experience in Outbound Tech Support - Ability to independently close calls - Strong convincing and sales skills - Knowledge of BLUE SCREEN ERRORS and POP UP CALLS - Experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad This full-time position offers a competitive salary ranging from Rs. 15,000 to Rs. 22,000 per month (fixed) along with lucrative incentives. The shift timings are based on US hours. Additionally, employees will receive fixed salary deposits on the 1st of every month, along with various benefits such as leaves, compensatory offs, birthday leaves, medical benefits, and performance-based incentives. If you are a motivated individual with a passion for technical support and sales, we encourage you to apply for this exciting opportunity. For further details or to apply, please contact Priyanka (HR) at 9804149788. Join us at Adeeba E-Services Pvt. Ltd. and be part of a dynamic team dedicated to delivering exceptional customer support and technical solutions.,
Posted 5 days ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
Adeeba E-Services Pvt. Ltd. is an international contact center based in India and the US, specializing in providing telemarketing services to offshore consumers and business entities since 2014. With a strong emphasis on customer satisfaction and support functions, the company has established a foundation built on trust, accountability, and reliability. Our commitment to delivering unmatched services has not only boosted the performance of our in-house talents but also enhanced the productivity of the company through continuous research and development efforts. We are currently looking to hire individuals for the position of Inbound Technical Support Process for US Shift. As a Tech Support Associate, you will be responsible for handling inbound calls related to printer, router, and antivirus issues, diagnosing problems, and providing customers with the best solutions. Additionally, you will be tasked with selling technical support plans and relevant software to customers. **Job Profile:** - Taking inbound calls and addressing technical issues - Diagnosing and recommending solutions to customers - Selling technical support plans and software **Candidate Profile:** - Minimum 6 months to 1 year of experience in outbound tech support - Ability to independently close calls - Strong convincing and sales skills - Knowledge of blue screen errors and pop-up calls - Experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad **Salary Range:** Rs. 15,000 - 22,000 per month (fixed) + Huge Incentives **Shift:** US Shift **Working Days:** 6 days **Benefits and Facilities:** - Fixed salary credited on the 1st of every month - Huge incentives, daily/monthly incentives, and spot incentives - 24 leaves in a year, comp-offs, and birthday leaves - Medical benefits - No extension of shift timings If you meet the above requirements and are interested in this opportunity, please contact Priyanka (HR) at 9804149788. Your application will be handled confidentially in accordance with EEO guidelines.,
Posted 1 week ago
1.0 - 5.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
Adeeba E-Services Pvt. Ltd. is an international contact center based out of India and the US, catering to offshore consumers and business entities through telemarketing services since 2014. The company has established a strong foundation focused on customer satisfaction, unmatched services, and support functions. Our core values include trust, accountability, and reliability in our products and technical services, leading to increased productivity and performance. We strive to be the primary platform providing solutions to customers through continual IT-enabled support systems. As a Technical Support Executive at Adeeba E-Services Pvt. Ltd., your primary responsibilities will include taking inbound calls from customers experiencing issues with printers, routers, and antivirus software. Your role will involve diagnosing these technical issues and recommending the best support plan to the customer, including relevant software solutions. We are looking for individuals with 1-2 years of experience in inbound/outbound technical support in an international BPO setting. The ideal candidate should possess the ability to independently close calls, excellent communication skills, and a strong background in troubleshooting technical issues related to computers, printers, broadband, routers, email systems, Mac, iPhone, and iPad. Additionally, the successful candidate should be comfortable working night shifts and be adept at handling customer concerns to provide accurate resolutions. Remuneration for this position is negotiable based on experience and the last/current drawn CTC, with attractive incentives as part of the compensation package. Immediate joining is preferable, and the company offers various perks and benefits, including fixed monthly salary deposits, leaves, attractive incentives, no extension of shift timings, and a friendly working environment. Interested candidates must hold a 10+2 qualification and possess outbound tech support experience of at least 6 months to 1 year, along with strong sales and convincing skills. The salary range for this position is Rs.15,000-22,000 per month (fixed) with significant incentives. The working shift is in the US time zone from 9:00 pm to 7:00 am, spanning six days a week. If you meet the qualifications and are eager to join a dynamic team, please contact Uzma (HR Manager) at +919883204509 or Neharul (HR) at +918101364900/8100272764. For further inquiries, you can reach out at the provided landline numbers: +91-33-65555831/65555832. Join us at Adeeba E-Services Pvt. Ltd. and be part of our growing team dedicated to providing exceptional technical support solutions.,
Posted 1 week ago
1.0 - 5.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
Adeeba E-Services Pvt. Ltd. is an international contact center based in India and the US, catering to offshore consumers and business entities through telemarketing services since 2014. In a short span of time, the company has established a strong foundation focused on high customer satisfaction, unparalleled services, and reliable support functions. Trust, accountability, and the reliability of products and technical services are the core values that drive our operations. Our commitment to continual improvement through research and development has not only enhanced the performance of our in-house talent but also increased the productivity of the company and its products day by day. As a Technical Support Executive at Adeeba E-Services Pvt. Ltd., your responsibilities will include: - Handling inbound calls from customers experiencing issues with printers, routers, and antivirus software. - Diagnosing technical issues and recommending the most suitable support plan to the customer. - Selling technical support plans and relevant software to customers. Qualifications and skills required for this role: - 1-2 years of experience in inbound/outbound technical support in an international BPO setting. - Proficiency in closing customer calls effectively. - Excellent communication skills. - Experience in troubleshooting technical issues related to computers, printers, broadband, routers, email systems, Mac, iPhone, and iPad. - Ability to address customer concerns and provide accurate resolutions. - Willingness to work flexible night shifts. Salary for this position is negotiable based on experience and current compensation, with additional attractive incentives. Immediate joining is preferred. Perks and benefits of working at Adeeba E-Services Pvt. Ltd. include: - Fixed salary credited on the 1st of every month. - 24 leaves per year, including comp-offs and birthday leaves. - Lucrative incentives. - No extension of shift timings. - Employee-friendly working environment. Candidates with a 10+2 qualification and experience in outbound tech support for at least 6 months to 1 year are encouraged to apply. Convincing and sales skills are essential for this role. The salary ranges from Rs. 15,000 to 22,000 per month, with additional incentives. This is a direct company post, and there are no recruitment fees involved. Freshers and domestic BPO candidates need not apply. Interested candidates who meet the qualifications are encouraged to contact Uzma (HR Manager) at +919883204509 or Neharul (HR) at +918101364900/8100272764. For further queries, you can also reach out to the landline at +91-33-65555831/65555832.,
Posted 1 week ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
You will be working as a Tech Support Associate at Adeeba E-Services Pvt. Ltd., an International Contact center with operations in India and the US. The company has been providing telemarketing services to offshore consumers and businesses since 2014. Adeeba E-Services is known for its high customer satisfaction levels, exceptional services, and reliable technical support. By focusing on trust, accountability, and reliability, the company has seen a significant increase in productivity and the performance of its in-house talents. Adeeba E-Services aims to be the go-to platform for all customer solutions by consistently delivering IT-enabled support systems. As a Tech Support Associate, your responsibilities will include handling inbound calls related to printer, router, and antivirus issues from customers. You will be required to diagnose the problems effectively and recommend the most suitable solutions to the customers. Additionally, you will be responsible for selling technical support plans and relevant software to the customers. To excel in this role, you must have a minimum of 6 months to 1 year of experience in outbound tech support. You should be proficient in closing calls on your own and possess excellent convincing and sales skills. Knowledge of blue screen errors, pop-up calls, and experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad are essential requirements for this position. The salary offered for this role ranges from Rs. 15,000 to Rs. 22,000 per month, along with lucrative incentives. The working shift for this position is a US shift. Adeeba E-Services provides various benefits and facilities to its employees, including a fixed salary credited on the 1st of every month, generous incentives, 24 leaves in a year, comp-offs, birthday leaves, daily/monthly incentives, spot incentives, no extension of shift timings, and medical benefits. The company values its employees and ensures a supportive work environment. If you are the right candidate for this position, the salary will not be a constraint. Adeeba E-Services Pvt. Ltd. is looking for individuals who are dedicated, skilled, and customer-oriented to join their team. If you meet the requirements and are interested in this opportunity, please contact Priyanka (HR) at 9804149788 for further details. Adeeba E-Services Pvt. Ltd. follows Equal Employment Opportunity (EEO) guidelines and ensures that all your information will be kept confidential.,
Posted 1 week ago
0.0 - 3.0 years
0 - 0 Lacs
kolkata, west bengal
On-site
You are invited to join Adeeba E-Services Pvt. Ltd., an International Contact Center operating in India and the US, providing exceptional telemarketing services to offshore consumers and business entities since 2014. The company's foundation is built on a commitment to high customer satisfaction, unparalleled services, and robust support functions. We prioritize trust, accountability, and reliability in our products and technical services, leading to enhanced performance of our team and increased productivity through continuous research and development efforts. Our goal is to offer comprehensive IT-enabled support systems to our customers, ensuring consistent service delivery. We are currently seeking individuals for the position of Inbound Technical Support Associate for the US Shift. As a Tech Support Associate at our rapidly growing company, you will have the opportunity to work in a dynamic environment with excellent benefits and career advancement prospects. **Job Profile:** - Handling inbound calls related to printer, router, and antivirus issues from customers - Diagnosing technical problems and providing customers with the best solutions - Offering technical support plans and relevant software to customers **Candidate Profile:** - Minimum 6 months to 1 year of outbound tech support experience - Proficiency in closing calls independently - Strong persuasion and sales skills - Familiarity with BLUE SCREEN ERRORS and POP UP CALLS - Experience in troubleshooting technical issues with computers, printers, broadband, routers, emails, Mac, iPhone, and iPad **Salary and Shift Details:** - Salary: Rs. 15,000-22,000/month (fixed) + Lucrative Incentives - Shift: US Shift **Benefits and Facilities:** - Fixed Salary credited on the 1st of every month + Generous Incentives - 24 leaves per year + Compensatory offs + Birthday leaves - Daily/Monthly Incentives - Spot Incentives - No Shift Timings Extension - Medical Benefits - Salary is negotiable for the right candidate - Working Days: 6 days a week If you meet the above requirements and are interested in this opportunity, please contact Priyanka (HR) at 9804149788. Rest assured, all your information will be handled confidentially in accordance with EEO guidelines.,
Posted 2 weeks ago
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