Opening for Senior Technical Support Specialist - Inbound Voice Process .

You will be working as a Tech Support Associate at Adeeba E-Services Pvt. Ltd., an International Contact center with operations in India and the US. The company has been providing telemarketing services to offshore consumers and businesses since 2014. Adeeba E-Services is known for its high customer satisfaction levels, exceptional services, and reliable technical support. By focusing on trust, accountability, and reliability, the company has seen a significant increase in productivity and the performance of its in-house talents. Adeeba E-Services aims to be the go-to platform for all customer solutions by consistently delivering IT-enabled support systems. As a Tech Support Associate, your responsibilities will include handling inbound calls related to printer, router, and antivirus issues from customers. You will be required to diagnose the problems effectively and recommend the most suitable solutions to the customers. Additionally, you will be responsible for selling technical support plans and relevant software to the customers. To excel in this role, you must have a minimum of 6 months to 1 year of experience in outbound tech support. You should be proficient in closing calls on your own and possess excellent convincing and sales skills. Knowledge of blue screen errors, pop-up calls, and experience in troubleshooting technical issues related to computers, printers, broadband, routers, emails, Mac, iPhone, and iPad are essential requirements for this position. The salary offered for this role ranges from Rs. 15,000 to Rs. 22,000 per month, along with lucrative incentives. The working shift for this position is a US shift. Adeeba E-Services provides various benefits and facilities to its employees, including a fixed salary credited on the 1st of every month, generous incentives, 24 leaves in a year, comp-offs, birthday leaves, daily/monthly incentives, spot incentives, no extension of shift timings, and medical benefits. The company values its employees and ensures a supportive work environment. If you are the right candidate for this position, the salary will not be a constraint. Adeeba E-Services Pvt. Ltd. is looking for individuals who are dedicated, skilled, and customer-oriented to join their team. If you meet the requirements and are interested in this opportunity, please contact Priyanka (HR) at 9804149788 for further details. Adeeba E-Services Pvt. Ltd. follows Equal Employment Opportunity (EEO) guidelines and ensures that all your information will be kept confidential.,