Duty Manager

Company Description

Sanda Hotels, part of the UK MNC Sanda group of Companies, is a premier hotel group located in South Goa. With interests in healthcare products, wellness retreats, leisure resorts, and more, Sanda Hotels aims to provide a complete vacation and wellbeing experience for both domestic and international guests. Notable properties include the Baywatch Resort at Sernabatim Colva, Dudhsagar Spa Resort in Mollem, The Beach House wellness retreat, and Baywatch Express in Candolim North Goa.

Role Description

The Duty Manager is a full-time, on-site role located in Salcette. Responsible for overseeing daily operations, the Duty Manager ensures guest satisfaction by managing front desk operations, handling guest inquiries and complaints, supervising staff, and coordinating maintenance and housekeeping activities. Additional responsibilities include monitoring financial transactions, ensuring compliance with hotel policies, and providing exceptional customer service to enhance overall guest experience.

Qualifications

• Experience in Front Desk Management, Reservations, and Guest Relations
• Leadership and Team Management skills with a focus on training and development
• Excellent problem-solving, conflict resolution, and communication skills
• Proficiency in Hotel Management Software and basic IT skills
• Flexibility to work in shifts, including weekends and holidays
• Degree in Hospitality Management or a related field preferred