Duty Manager

The job is an entry-level management position in the Rooms & Guest Services Operations department at Four Points by Sheraton Ahmedabad. As a management team member, your primary responsibility will be to lead and assist in the successful completion of daily shift requirements in the front office areas, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Your goal will be to ensure high levels of guest and employee satisfaction while achieving the operational budget targets. You will also be involved in completing financial and administrative responsibilities to support the smooth functioning of the department. To qualify for this position, you should have a high school diploma or GED along with at least 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major will be accepted with no work experience required. Your core work activities will involve supporting the management of the Front Desk team by demonstrating strong interpersonal and communication skills to lead, influence, and encourage team members. You will be responsible for supervising the daily operations, handling employee questions and concerns, and guiding the team to achieve performance expectations. Additionally, you will monitor and support progress towards guest services and front desk goals by managing day-to-day operations, handling complaints, and supervising staffing levels to ensure optimal guest service and financial objectives. Ensuring exceptional customer service will be a key aspect of your role. You will be expected to go above and beyond to satisfy customers, improve service quality, and handle guest problems and complaints effectively. Furthermore, you will be involved in managing projects and policies related to customer recognition programs, guest satisfaction, and employee training. In addition to these responsibilities, you will also be required to handle human resource activities such as identifying developmental needs, providing guidance to subordinates, conducting training, and participating in the employee performance appraisal process. Other duties include providing information to supervisors and subordinates, analyzing information to solve problems, and complying with loss prevention policies and procedures. Joining the team at Four Points by Sheraton Ahmedabad means becoming part of a diverse and inclusive community that values the unique backgrounds and experiences of its associates. As an equal opportunity employer, Marriott International is committed to creating an environment where everyone is welcome, supported, and celebrated. If you are passionate about delivering exceptional guest experiences in a friendly and approachable manner, this role offers you the opportunity to be part of a global team where you can thrive and grow professionally.,