27 Dialer Jobs

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Comp. Applications,Master Of Technology,Master Of Science,Master Of Engineering Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to lead the engagement effort of providing high-quality and value-adding consulting solutions to customers at different stages- from problem definition to diagnosis to solution design, development and deployment. You will review the proposals prepared by consultants, provide guidance, and analyze the solutions defined for the client business problems to identify any potential risks and issues. You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms. You will also coach and create a vision for the team, provide subject matter training for your focus areas, motivate and inspire team members through effective and timely feedback and recognition for high performance. You would be a key contributor in unit-level and organizational initiatives with an objective of providing high-quality, value-adding consulting solutions to customers adhering to the guidelines and processes of the organization. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Good knowledge on software configuration management systems Strong business acumen, strategy and cross-industry thought leadership Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Two or three industry domain knowledge Understanding of the financial processes for various types of projects and the various pricing models available Client Interfacing skills Knowledge of SDLC and agile methodologies Project and Team management Technical and Professional : Primary skillsInternet of Things (IOT)-Contact Center-CC/ Contact Center Genesys, Network-Contact Center Preferred Skills: Technology-Infrastructure-Contact Center-IVR Concepts Technology-Functional Testing-IVR Testing Technology-Communication-IVR/CCT

As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessment reporting in collaboration with other members of the Strategy Analytics Team and CDO. Support weekly/monthly adjustments to align with new and changing collection strategy configuration. Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks. Support all projects that directly involve dialer support. Monitor daily strategy performance by using existing reports and collaborating with the Contact Strategy team, and suggest new approaches to accomplish KPI goals set out by Strategy and Analytics. Review and update dialer settings to optimize dialer performance. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership. Collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business needs. As Dialer Manager, You Need Bachelor's degree in Business Administration, Accounting, Economics, Finance, or related experience. 5+ years of relevant experience in Dialer Operations or Dialer Administration within Financial Services, or related areas. Automotive Finance industry background is a plus. Experience supporting telephony and ALM platforms preferred. The ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems. Exceptional listening and communication skills to effectively convey written and verbal information. Strong PC skills; Microsoft Access, Excel, Word, and PowerPoint.

About the Company Founded in 2017, Auxilo Finserve Pvt. Ltd. is a pro-education NBFC registered with the Reserve Bank of India. Auxilo believes that it's the right of every student to avail quality education. We are taking steps towards ensuring that students acquire the knowledge, skills and dispositions that they need to achieve their individual goals and to maximize their contribution to society and the country on the whole. Job Description Experience : Minimum of 10-12 years of experience in contact center management. Inbound and Outbound Sales Management : Oversee both inbound and outbound sales activities within the contact center. Develop strategies to maximize sales conversion rates, meet sales targets, and improve overall customer satisfaction. P erformance Monitoring and Reporting : ImplementPerformance monitoring systems and metrics to track the effectiveness and efficiency of the contact center operations. Generate regular reports on key performance indicators (KPIs) and provide recommendations for improvement . Customer Experience Enhancement : Drive initiatives to enhance the overall customer experience through effective call handling, quality assurance, and continuous improvement of processes. Identify opportunities for process optimization and implement best practices. Cross-functional Collaboration : Collaborate with other departments, such as sales, marketing, and customer service, to ensure alignment of contact center activities with overall business goals and objectives. Foster effective communication and cooperation to optimize customer journey and experiences. Communication Skills : Exceptional verbal and written communication skills. Ability to communicate effectively with team members, stakeholders, and senior management.

Designation: VoIP Engineer Location: Ahmedabad(WFO) About the role: Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 5+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset.

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As an Implementation Engineer in Acqueon you will. Own the responsibility for the implementation of Acqueon products into our customer's ecosystems. Communicate the functionality and implementation process at all levels from business users to technical engineers. Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. Implement, configure, and test the Acqueon software in the customers environment. Train and support user testing before moving into a production setting. Troubleshoot new and outgoing implementation issues while effectively communicating and updating clients. As an Implementation Engineer in Acqueon you will need. Understanding of omni channel communication technologies and their role in the contact center. Good listening and comprehension skills. Consultative approach with the end customer to implement the solution. A natural ability to dig in and resolve technical issues in structured manner. A commitment to excellence in taking care of our customers. Experience in SQL is mandatory. Familiarity with IP Networking and RestAPIs. Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys. Previous experience with outbound contact center products. Contact Center Outbound, AWS, Linux, Nginx, Redis. Contact center product experience (dialer, ACD, IVR, etc). EHR Implementation Experience is preferred. This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industrys fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.

Role: Real Time Analyst Designation : Associate Location: Chennai (Ambit IT Park) Shifts: Flexible to work in Night Shifts Work Model: Work From Office Looking for immediate joiners only Job Description: Skills: Proficient in Excel. Strong analytical skills. Ability to prioritize and multitask. Strong interpersonal skills to build and foster stake holder relationships Excellent written and verbal communication skills. Proactive issue resolution skills and process improvement. Ability to positively interface with the Clients. In-depth knowledge of Project SLA metrics applicable to WPO. KPI: Real time queue management Idle management. Shrinkage management. Meet Project SLA. Provide RCA. Reporting Accuracy & Timeliness (Project & Associate Level). Accurate and Timely Exception Processing on IEX/EWFM. Client Escalation would be a Negative marker. Additional Initiatives: Hands on experience in any of the workforce Tools is an advantage.

Job Title: Insurance Sales Team Leader Location: Ghansoli Experience: Minimum 1 year as a Team Leader in BPO/Call Centre Industry: BPO / Outbound Sales Employment Type: Full Time Roles and Responsibilities: Lead and motivate a high-performing sales voice team to achieve targets. Monitor team metrics, provide feedback, and drive performance improvements. Guide team members in their career progression through coaching and support. Manage change requests and ensure smooth implementation. Work independently with minimal supervision to meet business objectives. Foster a positive and collaborative team environment. Ensure team clarity on KRAs and individual responsibilities. Collaborate with cross-functional teams to streamline operations. Stay updated with industry trends to keep the team competitive. Key Skills: Experience in the insurance sales domain, with a demonstrated understanding of industry-specific challenges and opportunities. Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment. If you are interested in this position kindly share your resume on VishakhaK1@hexaware.com or connect on 9930365127

Assistant Manager – Outbound Sales to drive sales performance, manage CRM/dialer, lead conversion, team coaching, and reporting. 4–6 yrs BPO experience with 2+ yrs in outbound sales leadership required. Strong in analytics. Required Candidate profile Good in CRM tools, outbound dialer systems, lead management, sales analytics and agent coaching. Strong command over Excel and call center KPIs for data-driven decision-making.

Company name : Insight customer call solutions (ICCS) ICCS ( Inbound customer care) WE ARE HIRING FOR TAMIL VOICE PROCESS Walk-in timing -9AM to 5PM Qualification: Any degree/diploma/ Any 3 year diploma Experience - 0 to 1 years Shift - Rotational Shift WeeK Off - Rotational week off Salary up to - 11k to 14k Benefits -(OT allowance+ attendance allowance) Walk-In LOCATION:Tangedco Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai-600004 Walk-In LOCATION: Goverment data center 1st floor kotturpuram Near Anna library Chennai 600020. Walk-In LOCATION: Rathha Tek Meadows Campus, Tower C, 3rd Floor, No.51, Rajiv Gandhi Salai, (OMR), Sholinganallur, Chennai-600 119 Interested candidate share your resume:7339258515 Contact person: Yogeswari HR Apply CV to : yogeswari@iccsbpo.co.in

Company name : Insight customer call solutions (ICCS) (TNEB) ICCS ( Inbound customer care) WE ARE HIRING FOR TAMIL VOICE PROCESS Walk-in timing -9AM to 5PM Qualification: Any degree/diploma/ Any 3 year diploma Experience - 0 to 1 years Shift - Rotational Shift WeeK Off - Rotational week off Salary up to - 13k to 14k Benefits -(OT allowance+ attendance allowance) Walk-In LOCATION:Tangedco Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai-600004 Walk-In LOCATION: Goverment data center 1st floor kotturpuram Near Anna library Chennai 600020. Walk-In LOCATION: Rathha Tek Meadows Campus, Tower C, 3rd Floor, No.51, Rajiv Gandhi Salai, (OMR), Sholinganallur, Chennai-600 119 Interested candidate share your resume:6381000387 Contact person: YOGESWARI HR Apply CV to : yogeswari@iccsbpo.co.in

Dear Candidate, Greetings from Baroda Global Shared Services Limited!! (BGSSL) (A wholly owned subsidiary by Bank Of Baroda) Job responsibilities Role & responsibilities Dialer Operations Management Dialing Strategy and Optimization Campaign Management Compliance and Regulatory Adherence Dialer System Administration Vendor Management Continuous process improvement SIM/SIP Management Desired candidate profile Should have atleast 1-3 years of experience as Dialer in BPO setup Experience in ConVox will be preferable Well-versed SIP line management Well-versed with Campaign management Proactive approach Problem-solving skills Immediate joiner Ready to relocate to Vadodara (GJ) and Work From Office Interested candidates can mail their updated resume to below email IDs: harshavardhan.date@bgss.in & kapil.gautam@bgss.in For any queries, do contact us: 0265 - 2611804 / 06 Job location Baroda Global Shared Services Ltd. 4th Floor, Indra Complex, Near Spandan Circle, Sindhwai Mata Road, Manjalpur, Vadodara (GJ) Regards, HR Team - BGSSL

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAbility to perform under pressureAgility for quick learningAbility to work well in a teamWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

At least 4+ years of experience into General/Life Insurance Customer Service. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent knowledge of Dialers, Outbound Dialing & IRDA Regulations Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 2+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Responsibilities: • Providing support for all Genesys PureConnect / Genesys Cloud telephony systems, including • Dialer, Decisions, QMS, Interaction subsystems, WEM, Architect, reporting and handler • development • Working closely with other engineers to troubleshoot and resolve complex problems (some after- • hours and on-call work required) • Providing thought leadership and help develop telephony best practices and preferred methods • Have a comprehensive telephony background and thorough understanding of SIP, VOIP, & QoS • Researching, evaluating, and recommending architectural improvements and new technologies • Identifying and proposing strategies around technical problems affecting team, communicates • standards and gets buy-in on solutions • Understand ITIL concepts and how to apply them effectively in the enterprise • Have a thorough, working knowledge of the Agile project management paradigm • Recognizing the importance of and being able to generate excellent documentation and diagrams • Engaging in active listening and have effective written and verbal communication skills • Demonstrating a proven ability to learn and grow through self-study • Acting as a collaborative service provider to our internal and external customers • Providing mentorship to junior team members and leading by example • Thinking Enterprise” and understand that every delivered solution must be consistent, redundant, • standards compliant, well monitored, and thoroughly documented • Supporting a large (>1000 employee), fast-paced, always-on, enterprise technology organization Requirements: • 5+ years of practical, hands-on experience maintaining large (250 agents plus), multi-site, • complex contact center environments • 2+ years experience with Genesys Pure Cloud, both administrative and development tasks • Experience supporting call center technology is a must! E.g., Dialer, ACD, Call Recording, • Wallboards • Experience with omnichannel contact center technologies (Email, Chat, SMS etc.) • Proven experience supporting contact center solutions and knowledge of best practices • Experience working with carrier technologies is a plus. E.g., PRI/OC3/12/48, configuring trunk • groups, troubleshooting line cards, and similar work • Familiarity with ServiceNow or other similar CMS / SKMS • Genesys certifications: ICCS, ICCE, ICDE, Cloud Certified Professional, Cloud Certified • Developer • Bachelor’s degree in an information technology related field or equivalent work experience

Process NameCustomer Support Role MIS executive or Senior Executive Reporting to-Vikram singh and dotted line reporting to Sanjay Rau LocationJaipur Industry TypeAny Employment TypeFull-Time, Work TimingDay shift (1 rotational week off) MIS executive will be responsible for creating and publishing all support related roles as in when requested and suggested Will act as back up if needed in future for other process Key Responsibilities Generate and publish all MIS related reports for support function Create desired PPT from time to time as suggested Automate reports via different tool for seamless process dissemination Collaborate with various teams to resolve complex reporting issues Run campaigns on dialer as in when required and suggested Required Candidate Profile Minimum of 4-5 years of experience in MIS (Exceptions can be created ) Excellent in creating reports in excel, PDF, PPT or any other format required or suggested Strong ability to work collaboratively with cross-functional teams. Familiarity with different analytics tool like quicksight , dialer etc will be added bonus Proficiency in MS OFFICE Suite Educational Qualifications UGAny Graduate(Exception if needed can be created or discussed) Show more Show less

Position : Call Center Manager Department : Customer Support Company : Astral Adhesives Location : Ahmedabad Experience Required : 5-8 years in call center operations, with team handling experience Team Size : 40-50 Agents About the Role: Astral Adhesives is seeking a dynamic and experienced Call Center Manager to lead a team of 40-50 agents handling inbound and outbound customer communications . The ideal candidate will have hands-on expertise in dialer management, call center analytics, and MIS reporting , with advanced proficiency in Excel and team leadership skills. Key Responsibilities: Call Center Operations: Lead day-to-day operations of the call center , ensuring productivity, quality, and service standards. Manage inbound, outbound, and blended calling campaigns for product support, order follow-ups, and distributor communication. Monitor real-time queue performance and workforce allocation. Dialer & Technology Management: Manage predictive/auto/manual dialers , including setup, configuration, and campaign performance tracking. Coordinate with IT and software vendors to resolve dialer-related issues and ensure uptime. Team Management: Supervise and guide a team of 4050 agents and team leads. Conduct training, performance reviews, and implement KPI-driven performance management. MIS & Reporting: Create and maintain daily/weekly/monthly performance reports using advanced Excel tools (VLOOKUP, Pivot Tables, Dashboards) . Analyze call trends, agent productivity, and conversion ratios to recommend improvements. Customer Service & Coordination: Act as an escalation point for key customer or distributor issues. Coordinate with internal departments (sales, logistics, finance) for seamless query resolution. Key Skills & Competencies: Strong command over dialer systems. Advanced knowledge of MS Excel and MIS reporting Proven experience in large team management and performance optimization Excellent communication, analytical, and leadership skills Exposure to adhesives, FMCG, or B2B consumer product domains is a plus Qualifications: Graduate in any discipline 5-8 years of experience in call center management, including dialer and MIS handling Experience in managing large customer or distributor-facing calling teams Apply Now: Send your updated resume to ramesh.chaudhary@astralltd.com or WhatsApp on 8353912032

Monitor and Manage dialer operations to maximize agent productivity Ensure timely and effective calling efforts Track team performance and prepare daily/weekly reports Supervise and guide a team of collections

Role & responsibilities Manage outbound call center dialer functionality end to end Real time manage the dialer application for upload of database Monitor and churn the database tables as per the connectivity delivered in a specific campaign Control Idle time and call drop offs by understanding Pacing ratios Responsible to manage telecom lines recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees Interact with the Core Dialer Partner on new implementations Interact with Bank IT team to resolve any local issues / concerns Conduct regular health Checks / Audits to check the functioning and efficiency of the Dialer Operations Ensure timely planning / backup at the time of outages Secondary Responsibilities Skilled to review the dialer performance and share the output or recommend changes which are required to better the application performance Innovative on using the dialer features to ensure higher connectivity Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected Key Success Metrics : Number of dial out Daily/Weekly/Monthly Connects Ensuring stability of dialer application Telecom lines performance management Real time monitoring and reducing idle time

Role: Product Manager-CCaas Department: Product and Marketing Job description: The role will be responsible to build the product strategy and roadmap in line with the market needs and company's vision. The incumbent will manage the product vertical throughout its lifecycle from concept to development and scale; as well as develop and launch new product variants in the domain in line with evolving market trends. Roles and Responsibilities: Translate business strategy into product strategy. Own the product roadmap and execute the product strategy. Own the business case and performance metrics of the domain. Identify market opportunities with research and competitive analysis and integrate it into product requirements. Own the product design and requirements incorporating market use cases and internal functions processes across all product releases. Work with stakeholders across multiple functions of network, customer service, regulatory, engineering and finance to build and operationalize the product. Design simple and intuitive user interfaces through wireframes and mock-ups. Identify and develop technology partnerships to strengthen the portfolio and accelerate the GTM. Collaborate with the partners to integrate their products and take them to our markets. Communicate the product solutions and offerings effectively internally and externally. Drive the sales enablement interventions to ensure product success. Analyze complex use cases and customer usage data to drive optimum product experience. Drive the product marketing strategy and provide product marketing with insights on key differentiators and messages. Manage all aspects of product lifecycle, including customer feedback, requirements, and issues. Evangelize the product internally and externally in various industry and customer forums. Drive adoption of product using various interventions. Required Skills: Overall 6+ years of experience with 3+ years of prior industry experience as a Product Manager in an Enterprise CCaaS domain. Strong knowledge of the CCaaS market, IVR, voice bot and its competitive landscape. Exceptional communication skills, both verbal and written, with a knack for storytelling. Self-starter with a positive and solution-oriented mindset. Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system. Analytical mindset and data driven. ability to gather and interpret data to make informed decisions. Benefits & Perks: Salary No Bar for right candidate Variable Pay-out Provident Fund Group Medical Insurance

Role & responsibilities 1.Manage & motivate team of 200 operators & 10 TLs. 2.Manage the Collection process for assigned campaign(s)/Portfolio(s) 3.Ensure delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition, Shrinkage, roster management. 9.Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Collections, Team Management Skills, Process Management, Rostering, Attrition Management, Shrinkage Control. Multiple Language Preferred ;- English, Tamil, Kannada, Hindi

Company name : Insight customer call solutions (ICCS) ICCS ( Inbound customer care) WE ARE HIRING FOR TAMIL VOICE PROCESS Walk-in timing -9AM to 5PM Qualification: Any degree/diploma/ Any 3 year diploma Experience - 0 to 1 years Shift - Rotational Shift WeeK Off - Rotational week off Salary up to - 13k to 14k Benefits -(OT allowance+ attendance allowance) Walk-In LOCATION:Tangedco Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai-600004 Walk-In LOCATION: Goverment data center 1st floor kotturpuram Near Anna library Chennai 600020. Walk-In LOCATION: Rathha Tek Meadows Campus, Tower C, 3rd Floor, No.51, Rajiv Gandhi Salai, (OMR), Sholinganallur, Chennai-600 119 Interested candidate share your resume:6381000387 Contact person: Jansi HR Apply CV to : jansirani@iccs.in

Job Vacancy at SMFG India Sales Team Lead (Tele-sales) SMFG India Credit is a leading Non-Banking Financial Company (NBFC) , providing innovative financial solutions across India. As part of the globally recognized Sumitomo Mitsui Financial Group (SMFG) , we are committed to excellence, customer satisfaction, and financial inclusion. With a pan-India presence , we serve millions of customers. Interested candidates can email their resume to : gayathri.anand@smfgindia.com Job Overview This role involves leading and managing the operations of the sales team, focusing on optimizing processes to ensure seamless efficiency. The incumbent will drive customer satisfaction through exceptional service delivery and play a key role in maximizing loan conversion rates and achieving business objectives. Key Roles & Responsibilities Lead and Motivate the Team: Provide daily direction and support to team members to achieve targets for cross-selling Personal Loan products while maintaining alignment with business goals. Dialer Management Expertise: Operate various dialer modes (Predictive, Preview, Progressive) for optimal campaign execution. Data Dialing Efficiency: Monitor dialing percentages to maximize coverage and conversion rates. APR Monitoring: Track key metrics such as Toss hours, Talk time, Idle time, Wrap-up time, and breaks to optimize dials. Live Monitoring: Oversee dialer operations to identify inefficiencies and ensure smooth workflows. Metric Analysis: Continuously analyze dialer performance, identify gaps, and implement corrective measures. Campaign Execution: Manage outcall campaigns and promotional initiatives to generate qualified leads for Personal Loans. Process Optimization: Suggest improvements to enhance team efficiency, customer satisfaction, and lead conversion rates. Mentoring and Training: Provide coaching and guidance to enhance sales techniques, product knowledge, and customer service skills. Product Knowledge: Ensure the team is well-versed with Personal Loan features, terms, and eligibility criteria. Compliance and Standards: Stay updated on regulatory guidelines and organizational policies. Collaboration: Work closely with branch staff and other teams for smooth document collection and loan processing. Customer Follow-Up: Monitor follow-ups to resolve concerns promptly and ensure successful loan disbursements. Promotion Awareness: Keep the team informed about ongoing promotions and strategize ways to maximize customer engagement. Performance Tracking: Establish clear KPIs, review individual performance, and provide constructive feedback. Knowledge Enhancement: Encourage participation in training sessions to build expertise in loan products and customer engagement techniques. Experience & Qualification Experience: 2-5 years in Customer Service (Tele-sales) & team handling (BFSI sector preferred). Education: Graduate/Postgraduate in any stream. Age: 36 years and below SHOULD BE WELL VERSED IN KANNADA OR TELUGU LANGUAGE Job Details Shift: Day shift (9:30 AM 6:30 PM) Working Days: Monday to Saturday Job Location: Commerzone, Porur, Chennai Interested candidates can email their resume to : gayathri.anand@smfgindia.com Join Us! Be part of SMFG India Credit , a trusted financial institution with a strong presence across cities, towns, and villages..

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space - providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? Microsoft Excel Microsoft PowerPoint Adaptable and flexible Ability to work well in a team Written and verbal communication Agility for quick learning Ability to meet deadlines Workforce Analytics Workforce Experience Analytics Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

We are actively hiring for TEAM LEADER!!! Designation- Team Leader Location- Thane Shift - Fixed Day Shift with rotational weekoffs Requirements- - Need Good Communication Skills - Relevant BPO and collection experience. - Knowledge about Team leader Metrix Interested candidates can connect for further details on - Sonal Khanna- 9987939754

We are looking for a dynamic and result-oriented Inside Sales Leader to set up and scale a high-performing sales team for the South India region . This is a critical role for a highly driven professional who can take complete ownership of the sales engine from strategy to execution . If youve built Inside Sales processes from scratch and thrive in fast-paced, performance-led environments, wed love to connect. Responsibilities Ownership of New Customer Acquisition Sales Per Team Member Lead Conversion % Time Taken for First Contact on Leads Generated Time Taken for First Demo on Contacts Made Total Cost Per Customer Acquired Responsible for Enabling Tools & Technology Dialer CRM MIS & Analytics Integration & usage of multiple communication channels like calls, WhatsApp etc Team Management Hire, Train, Retain a team of high-calibre people Performance Management Skill Sets / Requirements: 510 years of experience in Inside Sales, with at least 2 years in a leadership role. Proven track record of building inside sales processes/teams from scratch. Strong knowledge of sales metrics, CRM tools, and automation platforms. Highly organized with strong execution capabilities. Analytical and data-driven approach to decision-making. Strong team leadership, communication, and mentoring skills. Must have experience managing inside sales teams If this sounds like the right opportunity for you, please share your updated CV at chavi@busy.in