Team Manager- Collection Telecalling HDB Financial Services

4 - 9 years

3 - 4 Lacs

Kolkata

Work from Office

Key functions will be: • To Handle minimum of 3 - 5 team leaders with their team • To achieve collection targets of the Respective portfolios assigned. • Co-ordinate with bank team with respect to day to day operations. • Continuously monitoring Tele-calling teams performance, suggest and implement Strategies to enhance productivity. • Responsible for managing attrition across assigned teams. • Responsible for smooth flow of process relating to collections. • Prepare and publish report on daily team performance. KEY RESPONSIBILITIES • Team Handling, Target Achievement. • Suggest and Implement Strategies to enhance productivity. SKILLS / COMPETENCIES REQUIRED • Graduate • 4-6 yrs experience in collection and team handling. • Good communication and pleasing personality. • High level of Self Drive/Enthusiasm.

Posted 1 month ago

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Dialer Executive Conneqt

1 - 2 years

2 - 4 Lacs

Bengaluru

Work from Office

Team Management: Provide leadership, guidance, and coaching to a team of customer service representatives. Performance Monitoring: Monitor team performance closely to ensure individual and team targets are met or exceeded. Training and Development: Conduct regular training sessions to enhance the skills and knowledge of team members. Quality Assurance: Ensure adherence to quality standards and procedures by conducting regular quality checks and providing feedback to team members. Issue Resolution: Address escalated customer issues and complaints in a timely and effective manner. Reporting: Generate and analyse performance reports to identify trends, areas for improvement, and best practices. Process Improvement: Continuously review and refine processes to optimize efficiency and effectiveness. Team Motivation: Foster a positive and collaborative work environment to motivate team members and promote employee engagement. Communication: Maintain open and transparent communication channels within the team and with other departments. Client Relationship: Build and maintain strong relationships with clients by understanding their needs and ensuring their expectations are met. Email: Krsha.Satish@digitide.com P.No: 8977713990

Posted 1 month ago

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