Desktop Support Engineer

ABOUT US:-

At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of ‘the enterprise of the future’. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle.

Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.”

Functions include:

• Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

• Excellent communication relationship-building and internal customer service skills

• Willing to work off-hours and weekends when required for projects or emergency support.

• Provide first level contact and problem resolution for customer issues.

• Work with Third Party Vendors to remediate complex AV issues as needed.

• Provide timely communication on issue status and resolution.

• Maintain ticket updates for all reported incidents.

• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

• Should have basic knowledge of Mac operating system, to support Apple pc users.

• Install, upgrade, support and troubleshoot for printers, computer hardware.

• Performs general preventative maintenance tasks on computers, laptops, printers.

• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

• Travelling required for Dispatch positions.

• Knowledge of MDM.

• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

• Provide L1 support to non‐network attached printers

· Hands and feet support for Server, Storage, Backup & Network equipment

· Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams

Job Type: Full-time

Pay: ₹25,000.00 - ₹28,000.00 per month

Work Days:

• Monday to Friday

Ability to commute/relocate:

• Bangalore Urban District, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Mac OS: 1 year (Preferred)
• Desktop support: 4 years (Required)
• SCCM: 4 years (Required)
• Intune: 4 years (Preferred)

Work Location: In person