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Deskside Support- Team Lead

Deskside Support- Team Lead

Lenovo

0 years

0 Lacs

Gurgaon Haryana India

Posted:4 days ago| Platform:

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Skills Required

technology vision stack portfolio ai pcs server storage software networks service workflow presentation management reports

Work Mode

On-site

Job Type

Full Time

Job Description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Self-motivated, detail-oriented and organized. Professional, confident and enthusiastic team player with a flexible can-do attitude. 2. Ability to remain calm under pressure.
Ability to form networks with staff at all levels and influence effectively.
Customer service focused, and able to liaise and influence staff at all levels.
Excellent work ethic and the ability to thrive in a time-sensitive environment.
Flexible and adaptable to fluctuating workflow levels.
Excellent interpersonal, organizational, and presentation skills.
Should exhibit Punctuality.
Should be able to follow instructions as well as take responsibility for the actions.
Acts as a mentor and share knowledge to the team members.
Excellent organizational skills with the ability to priorities workload.
Ensure Resource availability by proper Work force management and work plan creation.
Giving suggestion to higher management for smooth running / automating operation.
Multiple Reports preparation submission to the competent authority.
To maintain SLA as committed.
Work to improve CSAT.
Ability to cope up with new technologies.
Monitor / escalate day to day operations.
To create / manage / update the CMDB.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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Lenovo

IT Services and IT Consulting

Morrisville NC

10001 Employees

223 Jobs

Key People

Yang Yuanqing

Chairman & CEO
Gianfranco Lanci

COO and President
Kirk Skaugen

President, Data Center Group
Renee James

Chairwoman and CEO of Intel

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Deskside Support- Team Lead