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Neev
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DC ACI L2,L3- Pan India

DC ACI L2,L3- Pan India

Neev

5 - 8 years

0 Lacs

Mumbai Metropolitan Region

Posted:5 days ago| Platform:

Apply

Skills Required

cisco solver support analysis network reports data service ip tcp networking security storage routing switching vpc vxlan mpls ospf qos bgp portfolio multicast

Work Mode

Remote

Job Type

Full Time

Job Description

DCACI L2/L3
Role & Responsibilities

Hands on Experience with DNAC & ISE
The NCE delivers the technologies, solutions and services which customers need to expertly

manage their networks.

In this role, you will be "Cisco’s face to the customer," working in a fast-paced, high-impact

environment as a visible contributor delivering on our commitments.

You need to be an experienced and creative problem solver, comfortable with challenging the

status quo and rapidly responding to escalated issues.

Builds strong team relationships with other Customer Support Engineers. Enjoys sharing

knowledge.

Connects directly with Cisco customers and builds effective working relationships while solving

their issues.

Manages customer expectations and always aims to leave the customers feeling valued and overall

positive about Cisco.

Provide problem root-cause analysis at the network infrastructure and application level and

produce detailed technical reports that include root cause, next steps, and recommendations for
corrective and preventive actions.

Review and analyse trends and assist in providing quarterly reports detailing corrective action

plans planned for the next quarter.

Shorten the time to resolution during complex situations by using knowledge of the customer

network and their operations.

Leverage industry best practices and detailed understanding of the customer’s infrastructure.
Setting up weekly cadences to review technical issues.
Review historic customer data to identify trends and enable problem management
Handle multiple customers for aforementioned needs remotely or onsite.
You will be part of Cisco's CX (Customer Experience) Organization. You will work very closely with

our HTOM, HTTS CSEs, NCEs, SEs, as well as the Service Delivery Manager (SDM) aligned to this
engagement.

Technical Expertise Desired: DataCentre (Nexus) 5 -8 years
Understanding of IP/TCP networking and security concepts.
Data center and storage network services/technologies.
Data centre routing and switching technologies (e.g. vPC, FabricPath, STP, first hop

duplication, VXLAN,ACI, MPLS, OTV, OSPF, QOS, BGP, ISIS, and Multicast).

Cisco UCS portfolio and Data Center environments including Nexus Series Switches (Nexus

2k,3k,5k, 7k, 9k).

Knowledge of common Cisco technologies, solutions, and hardware platform.

Skills: qos,switching,routing,dnac,security concepts,vxlan,otv,nexus series switches,ospf,stp,cisco ucs,data center technologies,data center,nexus,bgp,fabricpath,routing and switching technologies,aci,multicast,isis,ip/tcp networking,mpls,vpc,infrastructure,ise,storage network services

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DC ACI L2,L3- Pan India