Customer Support (Voice) - Work from Home

We are looking for passionate individuals with excellent English speaking and writing skills to join our team as Customer Support. Ideal candidates should have experience in customer service, ideally with US and international clients and a strong commitment to providing outstanding support.

Key Responsibilities:

• Will be taking support calls, emails, and chats
• Will do data entry tasks such as support ticketing and order fulfillment, etc

Requirements:/Skills:

• Strong communication skills to ensure timely and effective responses to inquiries.
• Comprehensive Resume with employment dates (Months and Years a brief summary of your responsibilities)
• Experience: Minimum of 1 year of work experience as a Customer Support in a single company
• E-commerce Experience while not mandatory is a plus.

Technical Requirements (MUST HAVE - Non-negotiable): No need to apply if you do not meet the requirements below:

PC/Laptop Specifications:

• CPU: At least Intel i3 or AMD equivalent; for Mac devices, a 2013 model or newer.
• RAM: Minimum of 8 GB.
• Operating System:
• Windows: Windows 10 or newer
• macOS: Catalina (10.15) or newer

Internet Connection:

At least 10 Mbps for both upload and 10 Mbps for download speeds. Ping ms or latency should be less than 80 but the lower the better. No mobile data is permitted.

• Headset: Preferably a headset with a noise-canceling feature to eliminate background noise.
• Webcam: A decent quality webcam is required for virtual interactions.

Work Schedule:

• We follow the schedule of our clients, majority of them operate during US business hours in Eastern or Pacific Standard Time. We prioritize applicants who can work in line with our clients operating hours.