Customer Support Representative

Job description

International UK Back & Operation Customer Support

Company

• Location: Greater Noida
• Designation: Back & Operation Customer Support (UK Process)
• Experience - 0- 3 years
• Qualification - Graduation /UG
• Excellent Communication Skills

Job Description:

**DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or VOICE EXPERIENCE**

• Answering inbound calls from customers and clients to learn about and address their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Responsible for generating sales through inbound and outbound calls.
• Inbound calls to be handled from the US, Australia, UK
• Sales and Cross Sales
• Website chats to qualify leads for Sales opportunities
• Providing solutions to customer's queries, and handling their objections effectively
• Rigorous follow-ups and managing outbound calls on business leads and leads generated from various events
• Updating information on CRM and maintaining a detailed database of all the prospective leads and their status
• Routing qualified opportunities to sales executives
• Communicate the company's brand values to ensure the highest number of conversions
• Execute strategy and process given by Sales Head
• Customer Handing
• Learning about Company's products, services, and marketing campaigns and understanding how these campaigns, products, and services align with customer needs
• Explaining all the products, services, and ongoing offers to our prospective customers
• Providing solutions to customer's queries, and handling their objections effectively

Desired Candidate Profile

• Bachelor's degree / UG
• A genuine sales interest
• Excellent communication
• Problem solver
• Exceptional organizational skills
• Creative thinker
• Team player

Job Benefits & Perks

Eligibility criteria: · The candidate must have experience in International Inbound Sales Process (UK, USA, Canada, Australia, Germany)

• The candidate must have experience in International Inbound Customer Support.
• Flexible to work in UK shift
• Should able to join immediately
• Must have English Fluency
• Benefits: Fixed Salary
• Process: Inbound Sales Process.
• Shift: UK Shift (12.30 PM to 10.30 PM)

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time

Schedule:

• Monday to Friday
• UK shift

Supplemental Pay:

• Commission pay
• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Inbound voice: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person