Posted:1 month ago|
Platform:
Work from Office
Full Time
Key Responsibilities Be the first point of contact for customer queries via phone, email, and chat Understand user pain points and resolve issues promptly and efficiently Guide users through product features and ensure onboarding success Track and follow up on unresolved queries until closure Collaborate with internal teams to report bugs, suggest improvements, and escalate complex cases Maintain accurate documentation of interactions using CRM tools Contribute to building a customer-first culture by proactively identifying friction points in the user journey Creating and scheduling live classes or sessions Sending timely class updates or program-related announcements Managing WhatsApp and email campaigns for student engagement and communication Handling inbound calls for program follow-ups and feedback Good to Have Previous experience in customer-facing roles in an edtech/product-based company Understanding of student behavior and parental concerns in the learning journey Familiarity with tools like Notion, Intercom, or Zendesk
MathonGo
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