Customer Support- Lifecycle Management(US Shift)

Job Description: At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. We have successfully raised a $16.5M Series B funding round, led by Epiq Capital, with support from Z3Partners. Changing the way math is learned, we are blossoming into India's leading math education company, positively impacting students across 15+ countries. Through Bhanzu, the aim is to eradicate Math Phobia globally and enable students to pursue careers in STEM Fields, Coding, Analytics, AI, and more by ensuring their core math fundamentals are strong. Neelakantha Bhanu Prakash, the Founder & CEO, is the world's fastest human calculator and India's mental math Olympic Gold Medalist. With four world records and 50 Limca book records, Mr. Bhanu is also a TEDx speaker and educator. His vision is to pass on the skill of mental math using the right methodology, aiming to eradicate Math phobia. Leading numerous projects developing Arithmetic skills globally, he emphasizes the importance of Arithmetic learning in a child's overall development. As a Customer Support (Night Shift) at Bhanzu in HSR Layout, Bangalore, you will act as a single point of contact and the face of Bhanzu support for customers. Your responsibilities will include responding to customer queries via phone, email, or chat in a timely and accurate manner, proactive outbound calling to build rapport, identifying customer needs, proposing suitable solutions efficiently by coordinating with cross-functional teams, following up to ensure issue resolution, building and maintaining relationships with existing customers, and maintaining a deep knowledge of company products and services. Requirements for this role include a degree in management, marketing, communication, or a similar field, experience as a relationship manager or in customer service, proficiency in Microsoft Office, CRM software, and ticketing systems, excellent written and verbal skills, interpersonal skills, conflict resolution, problem-solving skills, ability to multitask, and display patience when handling tough cases. Note: 1) Immediate joiners required 2) It's an individual contribution role.,