Customer Support

Job Description

About us: KoinBX is a centralized cryptocurrency exchange founded in India, operating successfully for over six years. We’ve grown steadily with a clear vision: to make crypto trading secure, simple, and accessible to users around the world. Our platform supports a wide range of digital assets and is known for its strong security framework, intuitive user experience, and commitment to transparency. With a growing global user base, KoinBX is building a trusted ecosystem where traders and investors can confidently engage with the future of finance. As we continue to lead the charge in the Web3 revolution, we’d love to have you on board! Join our team of passionate innovators who are pushing boundaries and shaping the future of Web3. Together, we’ll simplify the complex, unlock the inaccessible, and turn the impossible into reality. Key Responsibilities: Respond to customer queries via chat, email, and calls in a timely and professional manner. Identify customer needs and assist them with accurate information. Escalate complex issues to the relevant team and follow up for timely resolution. Maintain records of customer interactions and transactions. Meet individual and team KPIs (e.g., response time, resolution rate). Stay updated with product knowledge to provide accurate solutions. Requirements: Bachelor's degree in any discipline. Excellent verbal and written communication skills in English. Excellent computer and typing skills. Positive attitude, patience, and a customer-centric approach. Willingness to work in rotational shifts, including weekends if required. Preferred (Not Mandatory): Internship or any prior experience in a customer-facing role. Knowledge of CRM tools like Freshdesk, Zendesk, etc. What We Offer: On-the-job training and learning opportunities. A supportive and energetic work environment. Scope for growth within the organization. Why Join KoinBX? Be part of India’s rapidly growing blockchain technology company. Contribute to the evolution of the cryptocurrency industry. Develop customer-facing technology products for global users. Work in a performance-driven environment that values ownership and innovation. Gain exposure to cutting-edge technologies with a steep learning curve. Experience a meritocratic, transparent, and open work culture. High visibility in the global blockchain ecosystem. Show more Show less