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Customer Support Executive

2 - 4 years

4 - 6 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Proficient in working with SAP and other ERP systems across the Order-to-Cash (OTC) sales cycle. Responsible for end-to-end customer order processing: tracking new customer orders, preparing and dispatching Order Acknowledgements (OA) to clients, and issuing Sales Orders (SO) to operations, ensuring order fulfilment within agreed timelines. Ensure timely and effective communication with customers regarding pending orders, shipment status, sample requests, and outstanding payments. Coordinate internally with planning, logistics, and cross-functional teams to address and resolve customer-related issues promptly. Generate and maintain daily sales reports and perform monthly sales analysis to monitor product-wise and customer-wise sales performance and demand trends. Track and monitor customer service levels on a monthly basis and implement corrective measures to improve customer satisfaction. Manage follow-ups on incoming sales leads, qualify prospects, and provide prompt, accurate responses to ensure conversion and engagement. Polyhose India Pvt Ltd, Guindy 2 to 4 Years BE / B. Tech / Diploma in Engineering

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Polyhose

3 Jobs

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