Customer Support Executive

Lenskart

1 - 4 years

3 - 4 Lacs

Siliguri

Posted:1 week ago| Platform:

Apply

Skills Required

Customer Support Blended Process Handling Customer Queries Customer Service Non Voice Process Solving Queries Semi Voice Voice Process Complaint Handling Query Resolution Voice Support Chat Process Customer Care Customer Handling Communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution.

Key Responsibilities:

Handle inbound and outbound calls to resolve customer issues and queries.
Respond to customer inquiries via email and chat in a professional manner.
Provide accurate information about products/services.
Escalate unresolved issues to the appropriate internal teams.
Maintain customer records by updating account information.
Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction.
Adhere to company policies and procedures.

Requirements:

Excellent communication skills (verbal and written).
Strong problem-solving skills and attention to detail.
Basic computer knowledge and typing skills.
Ability to work in a team and adapt to a fast-paced environment.
Previous experience in a BPO or customer support role is a plus.
Willingness to work in rotational shifts including weekends and holidays.

Preferred Qualifications:

Any Graduate
Familiarity with CRM systems and practices.
Should be comfortable in taking Chat and calls both.

More Jobs at Lenskart

DevOps

Bengaluru

2 - 7 yrs

INR 4 - 8 Lacs

DataOps

Bengaluru

4 - 6 yrs

INR 3 - 6 Lacs

Retail Sales Associate

Palanpur, Bilimora

Experience: Not specified

INR 2 - 2 Lacs

Field Sales Executive

Bengaluru

Experience: Not specified

INR 0 - 3 Lacs

Regional Retail Trainer

Bengaluru

2 - 5 yrs

INR 5 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.