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Home
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Jobs in Noida
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IPhygital AI
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Customer Support Executive

Customer Support Executive

2 - 4 years

|

4 - 8 Lacs

Posted:2 days ago| Platform:

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Skills Required

SAAS Application Support Chat Support Voice Process Crm Tool Email Support Solving Queries Complaint Handling MS Office Query Resolution Customer Support Ticket Handling Ticketing Tools Client Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Respond to customer queries via phone, email, and chat in a timely and professional manner
Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution
Maintain accurate records of customer interactions and transactions using CRM tools
Identify and escalate priority issues to the appropriate teams when needed
Provide product/service information to customers and guide them on how to use it
Ensure customer satisfaction and deliver a consistent support experience
Collaborate with internal teams to improve customer experience and process efficiency
Meet performance metrics such as response time, resolution time, and CSAT scores

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